.

Narayana Ravi Kiran

My goal is to obtain a long standing career with a

thriving organization, where I can utilize my

skills and gain further experience while enhancing the business, enterprise productivity and

reputation.

CONTACT

CAREER OBJECTIVE

: adj7ia@r.postjobfree.com

: 964-***-****

: 1/20/69-2, Beside Mathru Chaya Building,

Opp lane to Smartkidz school, Venkatapuram,

Alwal, Secunderabad-500015(Telengana-India)

: Listening Music : Video Editing

: Watching Movies : Travelling

HOBBIES

S

: B.Sc Computers Degree from Sri

Krishnadevaraya University, 2003 passed

out

: ITIL V3 Foundation Course

: Type Writing Higher English 45

w.p.m

: Shorthand English Lower 60 w.p.m

EDUCATIONAL QUALIFICATION

Languages Known

: Telugu, Hindi, Kannada and English

Marital Status:

Date of Birth :16.08.1982

EXPERIENCE

Adaptability Connectedness Discipline Individualization Learner Oct’11-Mar’21: Loan Document Specialist 3, Wells Fargo, Hyderabad

Manage a team of approx. 15 Customer Service Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded

Operate as a key contributor to the team to set standard work, audit standard work, and improve standard work while problem solving

Responsible for day to day functioning/administrative work including production floor management

Responsible for the identification of Compliance/Operational risk, strategic development of controls needed to mitigate those risks as well as develop oversight processes needed to ensure that controls are effective and sustainable.

Responsible for Risk Governance and Monitoring of risk control framework.

Maintaining and updating various MIS reports in the process on a daily/weekly/monthly basis

Responsible for work allocation and updating training manuals.

Production support to U.S. Mortgage Title Insurance team process.

Previously extended production support to RENO Draw, Contractor Validation and Fulfillment Advance Support Team

Coaching and mentoring fellow/new team members

Connect with LOB Partners and understand updates and cascade to team members.

Coordinating with the team member and other colleagues in respective workplaces/zones

Prioritizing work and completing the task with minimum supervision

Responsible for identifying the Anomalies’ in the process

Monitor all Statutory Compliance areas.

Contact this candidate