Karyn Tonge

Greater Atlanta Georgia Area 678-***-**** adj7i1@r.postjobfree.com

SUMMARY

Reliable individual with excellent work ethic, who can adapt to change and takes initiative. Ambitious and dedicated in achieving immediate and long-term operational goals and meet deadlines. Highly skilled in office procedures and software. Organized, detail oriented. Warm and welcoming personality supports team effort and helps achieve organizational goals.

SKILLS

Excellent organizational and time management skills; attentive to detail

Consistently succeed in a fast-paced environment requiring multi-tasking

Strong vocabulary and communications skills, including medical terminology with the ability to use Avaya phone systems

Ability to react calmly and professionally in stressful or emergency situations

Proficient in MS Office, GE Centricity, iRecon, GPR, Power Chart and Life Image systems

Interact professionally with colleagues, compassionate with customers and patients

Demonstrate proactive approaches to problem-solving with strong decision-making capability

EDUCATION

Associates In Applied Science May, 2019

Georgia Piedmont Technical College

EXPERIENCE

Medical Assistant /Medical Secretary (Externship) (08/2017)

Emory University Sleep Research Center Atlanta GA

Record medical history, vital statistics and other information in formal documents

Maintain examination rooms, monitoring cleanliness and readiness for use

Ensure compliance with privacy and confidentiality standards, including HIPAA

Consistently interact with patients and colleagues in a courteous, professional manner

Contact medical facilities to schedule patients for tests or admission

Perform general office duties

Communicate effectively with doctors and nurses using appropriate medical terminology

Patient Services Coordinator 2 2019–Present

Emory Orthopaedics, Sports and Spine Center Atlanta GA

Maintain company standards in high volume and stressful environment

Effectively and efficiently resolve patients’ complaints and solve routine service issues using critical thinking skills

Shadow Medical Secretaries/Administrative staff to develop understanding of and improve skills in scheduling surgeries, add events to providers calendar, filing systems.

Verify insurance/demographic information, arrange patients’ referrals, collect applicable co-payments and outstanding balances and complete daily deposit report.

Provide support and assistance to administrative staff, clinical staff, and fellow PSC team members to ensure office workflow is achieved

Communicate with multi-departments, and multi management levels to ensure operations are precise

Train staff on recovering and complete batch closes, while using appropriate computer system

Schedule radiology and clinic appointments and upload imaging using life image systems.

Sales Associate 2014–Present

Waffle House Decatur GA

Maintain established customer service standards in busy and stressful environment

Train new employees on company procedures

Compute prices, total purchases and process payments

Consistently recognized for achieving Top 10% in sales

Direct Support Staff/Scheduler 2011–2013

Diamonds In The Rough Morrow GA

Organized monthly receipts, invoices and other financial documents for audit purposes

Trained staff in using Microsoft Office (Word, Excel, PowerPoint, Outlook)

Professionally performed routine office duties: filing, typing, scheduling, and greeting clients

Communicated with higher levels of management without supervision

Shadowed management on time keeping, organized, and presented training presentations, and attended meetings with senior management

Support Staff

Jones Host Home College Park GA 2012 –2013

Assisted patients with Activities of Daily Living

Trained/Supervised staff members on company procedures

Presented presentations to new hires

Communicated with management and staff using appropriate medical terminology

Volunteer

Emory Healthcare Clinic Atlanta GA

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