Customer Care Front Desk

Akpan, Benedict Jude

Address: * ********* ******, *** ******-Ayobo road, Alimosho LGA Lagos State.

Tel: (+234)703-***-****, 901*******

E-mail: adj7g8@r.postjobfree.com, adj7g8@r.postjobfree.com

Personal Profile:

A goal-driven Customer Care Professional with Front Desk, Marketing, and Administrative Support experience. An effective communicator, with good presentation skills and highly adept at developing ideas and strategies, negotiation and excellent sales acumen.

Personal Information:

Marital Status: Married

State of Origin: Akwa Ibom State

Religion: Christianity

Skills:

Excellent Verbal and Written Communication skills.

Ability to think out of the box in problem solving and challenge the norm.

Controlling a team; assigning them tasks and motivating them to achieve deadlines.

Strong organizational and presentation skills.

Ability to cope in a fast pace working environment with short turn-around timeline.

Event Management/Operations experiences.

Technical & Computing –

Health Safety and Environment (HSE) Professional

Good Knowledge on Microsoft Office Suite:

Outlook 07/2013, Word 07/2013 Access 07/2013, PowerPoint 07/2013, Excel 07/2013.

Professional Experience:

September 2019 – Date: Wemy Industries Limited

110 – 113 Demurin Road, by Oba Nle-Aro bus-stop, Ketu-Alapere, Lagos State.

Call Center Agent

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

April 2017 – August 2019: The Next Edition Media Co. Limited

3b, Agboola Aina Street, by Morenike close, Ikeja Lagos

Admin Officer/Writer

Serve as the point of contact for all staff.

Manage the office stocks; prepare regular reports (e.g. expenses and budgets) and organizing company records.

Assist and support sales/marketing teams to achieve maximum revenues.

Answer and response to customer inquiries, build customer relationship, support account department in processing payroll records and ensuring timely completion of other financial administrative audits.

Prepare and analyze financial statements for the management team.

Manage database, document processes and systems implementation.

January 2016 – March 2017: Cash ‘n’ Carry Nigeria Limited.

Shop L56, Ikeja City Mall, Obafemi Awolowo Way, Ikeja, Lagos

Customer Care Officer / Trainee Supervisor

Serve as first contact person to customers and provide advice and support services.

Attend to customer needs, complaints and report to the appropriate authority.

Make and receive calls to and from customers and clients, take orders and maintain sales records.

Ensure goods packed are in excellent conditions and corresponds to purchase receipts issued to customers

Responsible for the training of new staff on various products and their features

Responsible for training new staff on prices of products, how to check product’s model number, inventorying goods.

November 2013 –December 2015: University of Calabar Teaching Hospital (UCTH) Guest House

Customer Care Representative / Front desk Officer

Listened, recorded and liaised with the management to respond professionally customer complaints and giving feedback where necessary.

Ensured that customers are properly received and welcomed as the first constant person in the guest house, ensure that all customers check in/out in line with the standard procedure as stipulated by the management on daily basis.

Received all guest house calls and ensuring all reservation meet customers request and also ensure customer expectation are constantly exceeded

Trouble shoot problems and work hand in hand with the management to proffer the best solution possible.

November 2012–October 2013: Skyrun International Free Trade Zone, EPZ Calabar

Marketer/ Customer Care Representative

Responded to clients and customer order for goods and ensure proper and thorough processing in line the company policy

Initiated and closed all business deals in relation to daily sales of goods and also ensure faulty goods still under warranty is duly recorded and repaired.

Recorded and followed up all customer complaints and ensure complaints are rectified

Received and responded to all customer and clients community with the company, ensuring constant customer satisfaction at all times.

November 2002 – September 2003: Popsy Juice Limited, Alagomeji, Ebute-Metta, Lagos.

Factory Worker

Responsible for fixing the plastic containers on the line machine for filling

Making sure that all the plastic container are filled to it required quantity

Check for leakages before packing

Leakage containers are duly packed and sent to the recycling unit for recycling

Clean plant processing area and equipment after use

Load trucks for onward distribution likewise loading goods for individuals who come to buy in the factory.

Education and Qualifications:

PGD in view Post-Graduate Diploma Education (2012) National Teachers Institute Kaduna,

(Affiliated to Usman Dan-Fodio University, Kaduna State.)

BSc (Hons) Mathematics and Statistics (2010) University of Calabar, Cross

River State.

Certification Certificate of Proficiency in Computer Appreciation

UMITT (2009) AfriHub Technologies UniCal Center, Calabar

Personal details

Languages: English, Yoruba and Ibibio - Fluent

Interests include: Reading, Traveling, Writing, Watching Football, and listening to music.

Referees

Angela Okosun Ifeanyi Olie

Assistant HR, Team Lead, Contact Centre

Wemy Industries Limited Wemy Industries Limited

110/113 Demurin Road, 110/113 Demurin Road,

Ketu-Alapere, Lagos State. Ketu-Alapere, Lagos State.

070********, 091*-***-**** 080********, 090********

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