SHARIFAH NAZZIWA JAMIL

CUSTOMER SERVICE RELATIONS

Dynamic and resourceful Travel and Tourism graduate with a certified program in Finance offering a solid academic foundation and progressive background in effective communication, teamwork, flexibility and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity, dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. PROFFESSIONAL EXPERIENCE

JUN 2018 – SEP 2020 Jun 2018 – Sep 2020 EMIRATES AIRLINES 2 Years 3 Months AIRPORT SERVICE AGENT

Verification of documents in form of legality, validity and acceptability as per regulations.

Sales development by through promoting on board services experiences and packages to customers.

Maintaining customer relations through identifying and being able to solve customers’ complaints while serving with a smile.

Empathy through being able to understand the customer and relating with their needs thus being able to provide a service.

Jul 2016 – May 2018 UGANDA TELECOM

1 Year 11 Months SALES FRONT DESK

Managing sales records through receipts data entry with sales team. Managing sales by establishing contact and developing relationships with customers.

Sales generations through product display, providing direct support and maintaining client updates of available stalk.

Contribute to team effort by accomplishing sales results as required. Maintain the company professional image by adhering to all applicable corporate grooming guidelines.

Mar 2015 – Jun 2016 MR PRICE

1 Year 6 Months SALES SUPERVISOR

Managing sales records through receipts data entry with sales team. Managing sales by establishing contact and developing relationships with customers. Sales generations through product display, providing direct support and maintaining client updates of available stalk. Contribute to team effort by accomplishing sales results as required. Maintain the company professional image by adhering to all applicable corporate grooming guidelines. Feb 2014 – Feb 2015 JS CLASSIC CLOTHING

1 Year SALES AND MARKETING

Identify prospects through direct customer interaction. Manage LPOs through the local supply and delivery duty paid and maintaining efficiency in quantity and quality with management team. Preparing monthly reports and managing store storage and labelling system of inbound. Managing job advertisements through online updates and cell display and direct online customer reach out. Jan 13 – Dec 13 GAME

1 Year SALES AGENT

Managing receipts through data entry between sales team and cashiers. Sell products by establishing contact and developing relationships with prospects.

Maintain relationships with clients by providing support, information and guidance thru research.

Contribute to team effort by accomplishing related results as needed. EDUCATION

2016 - 2016 ONE ACADEMY, UGANDA

(6 months) INTRODUCTION TO FINANCE

2011 – 2014 MAKERERE UNIVERSITY BUSINESS SCHOOL, UGANDA

(3 YEARS) BACHELOR OF TRAVEL AND TOURISM MANAGEMENT 2004 – 2010 LOWELL’S GIRL SCHOOL KAMPALA, UGANDA

(2 YEARS) UGANDA ADVANCED CERTIFICATE OF EDUCATION

( (4 YEARS) UGANDA CERTIFICATE OF EDUCATION

CONTACT DETAILS

M: + (971-*********

E: adj7fr@r.postjobfree.com

Visa status: Visit Visa

PROFFESSIONAL SKILLS

Communication

Team work

Flexibility

Computer Skills

Problem solving

LANGUAGES

English

Arabic

Swahili