RESUME

Sandra Paul

Emp ID - ******

Contact: +91-974*******

A challenging position in an environment where my technical skills will contribute to elevate the quality and success of projects while providing an opportunity to enhance my skills.

SKILLS SET

PROFILE SUMMARY

Team Management

Project Coordination/ Delivery

Event Coordination/ Management

IT SKILLS

MS Office

Windows 10/XP

C++ language

BMC Remedy Ticketing Tool

MS SQL server management studio

A competent professional with a degree of Bachelor of Computer application, specialized in Computer Science.

Ability to work in a team with a good initiation and involvement.

Experienced in troubleshooting and fixing issues with proper RCA & Preventive actions.

An effective communicator with good analytical, interpersonal, planning and problem solving skills.

Friendly in nature among people and easily adaptable to any kind of situation.

Proactive to learn new concepts and technologies.

With a total experience of 2.7 years, have reprised roles of an L1 analyst working on major and critical Cognizant applications such as peoplesoft apps, firewall and One Communicator.

ACADEMIC PROFILE

BCA. (Computer Science) at Chinmaya College of Arts and science, Ernakulam under MG University, Kochi passed with 7.5(CGPA) in 2018.

HSC at Saraswathi Vidhyalayam, Elamakkara, Kerala under CBSE with 75%

SSLC at SBOA, Chittoor, Kerala under CBSE with 82%.

PROFESSIONAL EXPERIENCE

Organization

Cognizant Technology Solutions

Project name

IT – Application Support

Client

Cognizant Application Services

Role

System Engineer

Period

June 21 2018- Till date

CERTIFICATIONS

Six Sigma Yellow Belt Certification.

Cognizant Certified Professional (CCP) in ITIL V 3.0

Cognizant Certified Professional (CCP) in Process Space.

Certification in “basics of cyber security” from Cognizant learn

Participated in one day workshop on ”Effective Coding Techniques” at MG universiy

COMPETENCIES OVERVIEW

Restoring normal service as soon as possible, based on customer perspective and within defended SLA; detecting, logging, categorizing & prioritizing incident and providing initial incident support

Closing incidents after verification from users. Providing solution and maintaining the knowledge base for internal/Client base issue.

Maintaining good rapport with Client in order to develop the better business result to team.

Providing solution and maintaining the knowledge base internal/Client base issues.

RESPONSIBILITIES

Played the role as an L1 Analyst fixing technical issues and for the Business and Operations Teams in line with ITIL Standards.

Managing incidents and service request from customers and internal team.

Provided application level support for all type of Phoenix,HR policy queries starting from the launch of the application.

Handled issues related to CRS (Central repository database) data, data mismatch in destination applications using SQL.

Handled issues on One Communicator which includes process creation in UAT environment, along with production environment queries like updating HTML and XML templates in production and moving the processes from UAT to Production.

Handled various other queries regarding the One Communicator Platform from scratch.

Handling the application issues efficiently and resolving within its SLA.

Responsible for approving new documentations and updating old documents in the KEDB (Knowledge Database) when applications are upgraded during their PROD move.

Adhere to the organization policies and should act as an SME / TL in their absence

APPRECIATIONS

Accomplished Monthly Awards for Customer Champion as a part of CIS Salutation Awards.

Received appreciation mails from users.

PERSONAL DETAILS

Date of Birth : 2th December, 1997

Sex : Female

Nationality : Indian.

Marital Status : Single

Languages known : English(R/W/S), Malayalam(R/W/S),Tamil(S),Hindi(R/W)

Address : Sandale (H)

Vaduthala(PO), Ernakulam(DIST), PIN-682023

Kerala -INDIA

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Sandra Paul

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