Area Asset Protection Manager

Asset Protection

Qualifications Profile

Results-driven, versatile, and detail-oriented professional with extensive experience in loss prevention and retail store management, backed by expertise in customer service, regulatory and law compliance, inventory control, and employee engagement. Adept at utilizing out-of-the-box approach in formulating effective resolutions to customer issues; handling multiple priorities; and supervising high-caliber teams to support store and sales goals. Articulate communicator; able to establish great rapport and work collaboratively with professionals of all levels.

Core Competencies

Merchandise Protection Program Implementation Sales Report Presentation Strategic Planning

Organizational Leadership Client Relations Cross-functional Collaboration

Professional Experience

JCPenney Pittsburgh, PA

Area Asset Protection Manager Jun 2017–Present

Facilitate hands-on training to associates and store and district management teams

Conduct hiring and interviews to asset protection (AP) talents and developmental conversations with direct reports

Modify company AP direction to their particular store and develop new ways to educate and motivate store teams regarding shrinkage reduction and safety

Guide store associates in maintaining work areas and sales floor free of hazards to secure customers and associates’ protection from accidents

Perform evaluations of incident trends to advise store management of action steps to prevent future incidents

Initiate auditing of departments for merchandise protection standard adherence while establishing and cultivating positive relationships with local law enforcement

Keenly determine potential acts of theft and fraud by observing associate and customer activity as well as assessing exception reports and ISS referrals

Investigate associates suspected of theft or fraud in compliance with company policies and record all stages

Analyze and ensure complete and accurate AP documentation in adherence to established company policies

Coordinate MI photo alerts to associates and partners with other locations and retailers to identify ORC groups and patterns

Lowe’s Companies, Inc. Monroeville, PA

Assistant Store Manager Dec 2011–Jan 2017

Held full accountability for the control and monitoring of all store expenses; compliance with corporate financial and merchandising standards; and management of store specific programs

Initiated efforts in driving growth and profitability of specialty and installed sales including contact, lead, and order management systems

Secured company liabilities and employee and customer safety through maintenance of safety awareness programs

Ensured proper handling of customer complaints and issues, as well as the development of client relations with commercial sales and customers

Executed strategic leadership skills through generation and mentoring of direct reports; delegation and supervision of employees and time; and implementation of clear and concise communication

Adhered to policies in ensuring the maintenance of accurate pricing; completion of required paperwork; and processing of merchandise information through computer and point of sale systems

Presented inventory and sales reports, including monthly financials, merchandise division summaries, and vital statistics, as well as enhanced issues against store performance

Facilitated various programs such as product service associate (PSA) and delivery and assembly programs

Observed strict compliance with performance criteria; and standards of conduct, discipline and discharge procedures within Lowe’s suite of operational policies and procedures

Loss Prevention Specialist Nov 2009–Dec 2011

Led the execution and establishment of controls in minimizing inventory shrink and losses by securing customers, employees, and company assets

Assumed responsibility for the attainment of inventory shrink reduction budget and integration of accident frequency and accident severity rate goal for assigned store

Properly performed tasks in accordance with performance criteria; and standards of conduct, discipline, and discharge procedures in the new employee orientation guide and employment package, code of ethics, store operations policy procedure manual, human resource management guide, and maintenance and safety programs

Filene’s Basement Homestead, PA

Loss Prevention Supervisor Sep 2002–Feb 2009

Conducted management and maintenance of all loss prevention, security, and safety programs within the store

Directed the activities of store loss prevention personnel including all internal and external theft apprehensions

Performed internal loss control through physical inventory and financial transactions monitoring and external loss prevention through utilization of surveillance techniques, undercover operations, and physical deterrents

Demonstrated comprehensive knowledge of state laws and statutes relevant to shoplifting and apprehension crimes, as well as ability to investigate, gather, and evaluate evidence and generate case reports

Served as the representative of the company to law enforcement and courts during shoplifter prosecution

Facilitated new hire orientations and training to all store associates; coordinated with store management and associates in reducing external and internal theft activity

Implemented company policies and created shortage awareness programs, as well as executed daily, weekly, and monthly store audits for company compliance

Education

Bachelor of Arts in Fine Arts Washington & Jefferson College Washington, PA

Certification

Wicklander-Zulawski (WZ) Investigative Interviewing

Awards

Customer-Focused Award (5) Employee of the Month (2)

Technical Skills

Microsoft Office Suite (Word, Excel, and PowerPoint) Kronos

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