Mansi Teraiya

EXPERIENCE SUMMARY:

Over **+ years of experience in IT, with thorough Agile/Digital Transformation expertise. Extensive experience on Software Development across Financial, Investment and Health care domain working with US Federal (CMS, SSA)/State Agencies (State of MD and Washington, DC).

Strong knowledge of Service Oriented Architecture and its application to real-time business solutions.

Excellent professional skills, drive and ability to work independently and as a team member in designing, developing, and implementing innovative business processes and system solutions using proven approaches, technologies and training.

Expertise in Agile rollout plans and implementation roadmap to successfully run programs on scale level.

Extensive experience in defining business processes, identifying risks, Impact analysis and Gap Analysis and Process modeling. In Depth knowledge of Proprietary methodologies, Merging of Projects/Products into Operations, Change/Release Management, DevOps, RUP methodology, and CMMI (level 25).

Firsthand experience with Agile and SDLC implementation tools like, Azure, MS TFS, Rally, Jira, HP Quality Center/ALM, HP Agile Manager, Confluence and Rational tools.

Explicit experience in leading appraisal team for CMMI Level 5 certification.

QUALIFICATIONS:

MBA in IT Project Management from Strayer University, Washington, DC with GPA: 4.0 - 2015

Bachelor of Computer Science Engineering from Atmiya Institute of Technology & Science with GPA: 4.0 – 2008

SAFe Program Consultant 5.0 – Active.

oActive Validation to Train public/private classes.

Leading SAFe (SA) 5.1

SAFe for Team (SP) 5.1

SAFe Scrum Master (SSM) 5.0

SAFe Advance Scrum Master (ASSM) 5.0.

SAFe Product Owner/Program Manager (POPM) 5.0.

SAFe DevOps (SDP) 5.0.

SAFe for Government 5.0.

SAFe Lean Portfolio 5.1

SAFe Agile Product Management 5.0.

SAFe Agile Software Engineering 5.0.

Certified Scrum Professional – Scrum Master (CSP-SM) – Active

Certified Product Owner – CSPO - Active

ICAgile Professional Agile Coach (ICC-ACP) - Active

CORE COMPETENCIES:

Leading Agile teams, SAFe configuration (installation, configuration and Implementation), Kanban, Scrumban, RUP and Iterative RUP

Creating Project Charters and Underpinning Agile Contracts, Negotiating SOWs, Change Management

Product: Roadmap, Cost Analysis, Budget management, Scope Definition, Scheduling and Resource management.

Portfolio Epics management, Product Vision, Business Process and Workflow modelling

Facilitate Value Stream mapping and SAFe implementing workshops, Executive Communications.

CI/CD, BDD, ATTD, Release Train Management/PI Planning & Execution, Test Automation, QA Process management, DevOps

TECHNICAL SKILLS:

Domain Expertise:

Software Tools:

Project Lifecycle Tools

Medicaid and Medicare, Server and Computing, Financial Trading and Banking, Ticketing Systems and Enterprise Performance Systems, Health Care.

Visio, Excel, Access, PowerPoint, MS Project Plan, Oracle EPM- Hyperion Interactive Reporting, Crystal Reports, Log Management Tool

HP QC, SharePoint, Redmine

Debuggers

GDB, Garth, eGarth, eInspect, Visual Inspect

Defect Reporting Tool:

GenWeb, Remedy 7.5, HP- ALM, Jira, Redmine

Repository Tool:

Development:

Database and Tools:

Networking Protocols and Tools

Software methodologies

StarTeam similar to CVS, MKS Repository

C/C++, Java/J2EE, Unix/Tandem

MySQL, Oracle SQL, SQL Query Developer, ToddSQL, Oracle ODI, Informatica, Microsoft SQL Server Management Studio

Kerberos, Active Directory, LDAP

Scrum, Kanban, SAFe and Waterfall

PROJECT EXPERIENCE:

C-HIT, Columbia, MD

Title: Enterprise Agile Delivery Lead/Coach Nov 2019 – Till Date

Project Name: EPS and IDM Division – CMS

Responsibilities

Lead the Scale agile practice to rollout SAFe across the 2 CMS programs.

Supervisor for the team of 7 scrum masters.

Launched 2 development stream train.

Lead both program train as STE and RTE specific for EPS train.

Managing and optimizing flow through the ARTs.

Fostering collaboration between team and ART stakeholders.

Tracking and evaluating ART metric and accountable for Releases and Train performance.

Drive enterprise-wide Agile adoption strategy across programs and portfolios.

Formally Trained employee’s on – Leading SAFe, SAFe Scrum Master, SAFe for Teams, SAFe POPM and DevOps approx. 100 + people virtually in past 24 months.

Lead software development programs and portfolios with project initiation, organization, goal, and change management aspects of Agile.

Discover opportunities to champion agile values and adoption across IT

Develop agile training materials and process guidelines as part of LACE.

Deliver Agile training sessions, workshops, and one-on-one coaching for Business and IT participants at the team, program, and portfolio levels

Establish and communicate the annual Release schedules for Iterations and Program Increments (PIs)

Facilitate PI Planning readiness by fostering a Continuous Exploration process which drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning meetings

Facilitate PI planning events mainly PI, ART Sync, I&A and STE Sync for both trains. Program Refinements etc.

Mentor team-level agile coaches and support scrum master’s in communications and process activities to ensure delivery of projects are on track.

Facilitate cross functional team coordination and communication across various technical teams

Identify, define, and implement enhancements in release and dependency management methods, standards and processes

Partner with IT/Operations leadership to ensure alignment with Agile methodology

Encourage collaboration between teams and System Architects/Engineering

Work with Product Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment

Improve the flow of value through value streams by improving and assessing the DevSecOps and Release on Demand competency

Assess programs and portfolios teams against scaled Agile best practices and provide recommendations to senior Information Technology leadership

New Wave Telecom & Technologies, Windsor Mill, MD

Title: Program Manager / Agile Lead Feb. 2019 – Nov. 2019

Project Name: Reusable Framework (RF) and QMAT – CMS

Responsibilities

Lead teams from 2 platform RF and QMAT.

Supervisor for 6 technical staff on QMAT platform.

Product Manager / Model lead for RF mainly – HHVBP, OCF, AHC under RF. These are CMMI model team.

Coaches the team to create better Solutions, improve business results, and better their processes

Facilitates team meetings, including:

oBacklog Refinement

oIteration Retrospective

oIteration Review

oDaily Stand-Up (DSU)

oIteration Planning

Facilitates program events/PI as RTE for QMAT.

Removes impediments and barriers to the team’s progress

Protects the team from outside influence

Tracking and communicating agreed upon team metrics

Assists the team in implementing SAFe and working with other teams who may or may not be using SAFe

Fosters adoption of Agile technical practices

Coaches the team on the best ways to refine their backlog and create Stories

Ensure Development Team understands and maintains commitment to the Definition of Done (DoD)

Provides oversight for compliance to organizational standards (Security, CMMI, etc.) and best practices within the team

Assists in coordinating remediation to gaps in compliance to organizational standards

Assists the PO (CMMI – Division of CMS) in preparing and refining the backlog for PI and Iteration Planning

oCoach the Product Owner to ensure the volume and flow of Product Backlog Items (user stories) towards the top of the Product Backlog are Ready for the Sprint Backlog

oEnsuring the Product Owner knows how to arrange the Product Backlog to maximize value

oUnderstanding product planning in an empirical environment

oHelping the Scrum Team understand the need for clear and concise Product Backlog items

Coordinates with other Scrum Masters, the System Team, and shared resources in the ART PI Planning meetings

C-HIT, Columbia, MD

Title: Sr. Scrum Master July 2018 – February 2019

Project Name: EIDM and Enterprise Portal – CMS

Responsibilities

Instruct and model core agile principles of collaboration, prioritization, team accountability and visibility.

Mentor and coach teams on how to deliver value quickly

Foster a motivating culture of openness, collaboration, and continuous improvement

Lead the coordination across other Agile teams for complex projects

Escalate and/or resolve impediments to help your team ship code

Leverage data to measure & monitor progress against commitments

Manage all Scrum ceremonies, including Sprint Planning, daily Scrum Meetings, Sprint Reviews, and Sprint Retrospectives

Manage all inter- and intra- team communication

Calculate ongoing team capacity and velocity

Partner with the Product Management team on lightweight, living planning documents, like an Agile Product Roadmap.

Lead working session meetings to discuss scope, schedule and requirements with product owners

Drive the implementation of various agile techniques such as TDD, BDD, Automated Testing, Continuous Integration, Continuous Delivery, DevOps

Manage product quality, releases and delivery

Understand Executive Leaderships’ metrics and accurately report progress, risks, successes, and failures

Create and maintain a close working relationship with the product owner, scrum team and other stake holders

FEi systems, Columbia, MD October 2017 – July 2018

Title: Sr. Product Owner

Project Name : LTSS – DC Care connect ( Department of health care and finance – DC government)

Responsibilities

Work in SAFe essential and Portfolio environment.

Lead of Program management team on essential SAFe.

Owns the Program backlog along with State employees.

Operates as a leader for for maximizing the return on investment of development effort

Responsible for defining, refining and communicating the product vision

Responsible for working with internal and external customers and end users to define Minimally Marketed Features (MMFs) that address customer business needs and return value

Responsible for grooming the backlog of defined MMFs applying prioritization that defines the order in which teams consume work

Communicate business and customer value to the team in a manner that sparks innovative thought

Works closely with Agile team members

Works to define the acceptance criteria for user stories

Accepts/rejects the delivered code from within each Sprint

Work with customer stakeholders to facilitate customer acceptance testing of project releases

Responsible for making ongoing decisions to continue development down the current path

Makes the final decision whether or not to ship product to customers

Often contributes as a team member performing other roles within the team, as needed Communicate portfolio and project updates to business stakeholders

Work with the project/program team(s) to assist projects in implementing agile processes and provide assistance in the tooling to support the framework.

Responsible for all agile/scrum related documentation.

Gathers information from existing systems and processes and works with the team to address business needs and support continual process improvement.

Support compliance of the CMMI level 3 for software development leveraging the agile framework.

Assist in identifying improvement activities in coordination with security and IT for our internal customers.

Participates in the Agile Community of Practice and assists in evangelizing practices throughout the organization.

Maximus Federal Solutions, Columbia, MD October 2016 – October 2017

Title: Product Owner/Scrum Master

Project Name: PQRS - CMS(Center for Medicare and Medicaid Services)

Responsibilities

Scrum Master for the team of 8 in Scrum and Kanban environment.

Creates and maintains the Product backlog.

Prioritizes and sequences the backlog according to business value (ROI).

Assist with the elaboration of Epics, Themes and Features into user stories that are granular enough to be achieved in a single sprint.

Conveys the Vision and Goals at the beginning of every Release and Sprint.

Participates in the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives.

Inspects the product progress at the end of every Sprint and has complete authority to accept or reject work done.

Establish and manage Scrum Team governance framework

Establish Sprint schedule, ceremonies (ex. Demo’s, Retrospective), evaluate and introduce sprint execution velocity and lead/coordinate corresponding activities

Schedule and facilitate the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives);

ensure active, bi-directional, consistent communication within and across teams as well as key stakeholders

For the improvements received from retrospection, work with team & relevant stakeholders to prioritize, come up with an action plan and follow up.

Ensure sprint schedules and reviews are posted centrally for cross-team visibility

Coordinates the Scrum Team’s capacity planning with the respective AD and Tech teams

Ensure adherence to standard (Digital) process, use of tools, established project delivery standards

Coordinate delivery and Scrum activities impacting all facets of software delivery

Coordinate evaluation of scope change, estimates, priority and trade-offs with Business and Product Owners and communicate to all stakeholders

Ensure daily team status reporting is complete with actionable steps planned/taken to address issues/risks

Ensure Scrum teams, Tech team and PMO are aware of project and scrum team milestones

Collaborate with Dev, QA, teams, production support team to achieve established Sprint goals

Monitor/Track ALM entries for resolution/closure (i.e. defects, issues, etc)

Helping the team to get rid of external and internal impediment

Ensuring Scrum teams follow workflows and processes in order to complete stories committed in a sprint

Work with required teams for environment readiness needed for the project completion

ConnectYourCare, Hunt Valley, MD March 2016 – October 2016

Title: Agile Project Manager

Project Name: Multiple Accounts (Qualcomm, State of MD, Microsoft, Sephora)

Responsibilities

Lead 3 Scrum team.

Defining the business need, primary objective, and initial research for a project

Scoping project charters and then defining those key deliverables by identifying core user stories for development

Coordinate scoping walk-through and signoffs, ensuring that the business needs are defined and documented.

Elicit and gather initial business requirements from the associated stakeholders for preparing the user stories for development

Lead stand-up and sprint project planning meetings to thoroughly define the user story requirements

Create and manage the user story requirements document throughout the sprint session(s)

Develop workflows to help define the overall process of the working user story

Assist the Quality Assurance Analysts (QAs) with any testing needs when they arise

Coordinate the test case walk-through with the assigned QA

Manage user story/project timelines to ensure that the project remains on track with reference to deadlines

Manage overall user story/project through the Project Management system (Redmine) to ensure that the user story statuses are up-to-date and that tasks are assigned out accordingly.

Coordinate final User Acceptance Testing efforts with the associated stakeholders and retain user acceptance sign-off(s)

Prepare any training documentation and schedule training sessions for all stakeholders affected by the project

Assist with any Production Verification measures to ensure that the project was successful post-release

CRGT, Woodlawn, MD April 2015 – January 2016.

Federal Government: Social Security Administration

Title: System Analyst

Project Description: Oracle EPM – Hyperion IR

Responsibilities:

Analyst – Team member of EPM Project

Responsible for creating Hyperion financial reports from the database warehouse.

Is responsible to gather requirements from the stakeholders of the EPM system.

Preparing Oracle EPM migration plan for NSC move.

Preparing Server Architecture Environment diagrams.

Involved in mapping data for the migration project.

Created databases, querying against the database engine, extracting the data, create reports

Co-coordinating with different teams involved in NSC move.

Organizing weekly status meetings for the project.

Creating System Requirements Specification documents.

Helping my manager to create Project Plan for NSC move.

Responsible for Deployment and configuration of EPM system at new NSC.

Is responsible to create test case document after the migration.

Maintaining Knowledge base and Knowledge Management Documents.

Environment: Oracle EPM, MS Project Plan, MS Word, MS Excel, Share Point, Oracle ODI 12c, ETL

Wipro Technologies Ltd., Offshore.

Charles Schwab

Title: Project Engineer DEC 2009 to Sep 2014.

Project Description:

The scope of this project is to develop, maintain and enhance Charles Schwab’s Trading Portal which was initially developed in Core Java and Spring. We migrated it to Struts, JSP and Servlets. The Portal is used by Brokers and it gives different functionality to choose Markets or Mutual Funds and based on those different options regarding the option. The brokers can select different companies in NASDAQ and perform trading and get information regarding that particular company. They can also select to invest in different Mutual funds. The database used is Oracle 10G. To get information from different third-party tools, we are using Web Services for the same. The web services clients were developed in Apache axis2.

Responsibilities:

Co-owner of the module.

Creating, updating, resolving, and closing Incidents, Problems, Change requests in Remedy.

Tracking and reporting on Incidents, Problems, Change Requests in Remedy.

Was responsible to gather requirements from the user regarding the bugs.

Preparing sequence diagrams, class diagrams, use case diagrams etc.

Was responsible to create test case document and performing unit and integration testing.

Worked on minor and major change requests in the module.

Was responsible for fixing bugs in the modules which are related to Tandem queries and Business logic in Java

Maintaining Knowledge base and Knowledge Management Documents.

Worked on preparing design document for requested enhancements.

Worked on preparing the specification documents and also in coding for the same

Environment: Core Java, JSP, Servlets, Struts, Oracle 10G, Apache axis2, MS Visio, MS Word, MS Excel, Share Point, Informatica, Remedy 7.5

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