Customer Support Specialist

ELEONU, UZOAMAKA NZUBECHUKWU

Bisi Afolabi Street, Marshy Hills Estate, Ajah, Lagos

**************@*****.*** 081********, 090******** www.linkedin.com/in/uzoamaka-eleonu

To provide creative and efficient service in a rewarding environment and the actualization of strategic business goals; willing to effectively utilize relevant skills in contributing to the growth of a reputable customer-centric organization while developing skills and ideas that will boost productivity in line with organization culture.

EDUCATIONAL QUALIFICATION

Bachelor of Art - Linguistics and Communication Studies 2017 University of Port Harcourt, Rivers State

West Africa School Certificate (WASSCE) 2013

Madonna Model Secondary School, Owerri, Imo State

First School Leaving Certificate 2007

Police Children School, Owerri, Imo State

EXPERIENCE The Sweet Layers Factory, Lekki Scheme II, Lagos October 2019 – Date Customer Support Specialist

Key Responsibilities:

Promptly responding to customer’s inquiries and complaints through phone, email and chats.

Sharing customer feedbacks with other departments so that products and services can be improved.

Keeping and maintaining accurate and timely records of purchases, sales and requisitions; reviewing invoices and managed of petty cashbooks.

Managing customer details database and making amendments on customer request

Maintaining a polite, helpful and professional composure at all times

Planning and spearheading dessert events.

Developing and maintaining in-depth product knowledge. Key Achievements:

Resolving 80% customer complaints within guideline time of 48hors.

Maintaining customer retention rate 40% above the company average. Techsentral Limited, Lekki Scheme II, Lagos December 2018 – October 2019 E-commerce Officer (NYSC)

Key Responsibilities:

Managed, confirmed, and shipped orders on different marketplaces (Konga and Jumia).

Examined the levels of supplies and raw materials to determine shortages.

Reviewed and ensured product listings are clear, completed and met the standards.

Reviewed competitors and kept track of new products and their products.

Coordinated and organised yard sales and promotions events.

Arranged logistics for delivery.

Computed reporting metrics, such as on-time deliveries, order fulfillment rates and inventory returns.

Researched for marketing avenues and new business opportunities. Prudent Superstores, Owerri, Imo State August 2013 – December 2013 Customer Service Representative

Responsibilities:

Provided customers with product and service information.

Followed-up on customer inquiries not immediately resolved.

Maintained a positive, empathetic and professional attitude toward customers at all times.

Ensured customer satisfaction and provided professional customer support. SKILLS

Customer service

Effective communication

Team work/management

Project planning/management

Proficiency in MS-office Suite

Order processing

CERTIFICATION:

Fundamentals of Digital Marketing April 2020

Google Digital Skills for Africa

INTERESTS:

Volunteering, travelling and creative writing

REFEREES

Available on request

Contact this candidate