Data Entry Skills: Alpha-numeric,10 key skills, & Keyboarding Skills
Resume:
Andrea D. Osborne
**** ******* ****** *****, ***. #1505
Charlotte, NC 28262
***************@*****.***
Objective:
I am seeking employment with any business office facility where my skills and qualifications can be utilized to benefit a reputable business organization. Education:
July/2019 - September/2019 - International TEFL Academy - Teaching English as a Foreign Language Certification - 150 hours of coursework and 20 hours of practicum - Online Class - Chicago, IL
May/2019 - June/2019 - Central Piedmont Community College - Certification in Early Childhood Education Credential - EDU-119/91 - Online Class - Charlotte, NC August/2011-March/2012 - ATI Career Training Center – Ft. Lauderdale, FL Graduation: March/2012 - Medical Administrative Assisting Technology Program - Professional Technical College Diploma & Certification. September/1995-June/1996 - King’s College – Charlotte, NC Graduation: June/1996 - Administrative Assistant Program - Professional Business College Certificate
Skills:
Alpha/Numeric Data Entry & 10Key Skills
Alpha/Numeric Keystrokes per min.: 10,673
10 Key Keystrokes per min: 11,500
Keyboarding Typing Skills: 50 to 65wpm
Office Procedure Skills
Filing, Faxing, Printing, Copying, & Mail Processing Customer Service Relations
Record keeping Skills
Telephone Etiquette/Documentation
Basic Math & Accounting Skills
Basic Problem Solving Skills
Verbal and Written Communication Skills
Organizational & Interpersonal Skills
Basic Microsoft Office Skills
Cardio-Pulmonary Resuscitation (CPR)
Certifications:
Certification as a Nationally Certified Coding Specialist (NRCCS) Certificate in Occupational Safety & Health Administration (OSHA) Certificate in Health Insurance Portability & Accountability Act (HIPAA) Experience:
Teacher Assistant Floater - Childtime Daycare Center - Charlotte, NC April/2019 – July/2020
•Assist with child support as lead teacher/teacher assistant floater in the supervision of children between the ages of 4 to 12 years of age.
•Provide child support for lesson planning activities such as: reading, writing, grammar, listening, and speaking.
•Engage children with indoor and outdoor activities such as: learning centers and playground equipment.
•Monitor at all times to children’s safety within their care. Brand Associate – Old Navy, Inc. – Charlotte, NC
May/2018 – May/2020
• Establishing and providing customer service relations to customers on the sales floor, fitting room, and at the cash register.
• Working with computerized touch screen cash register on an as needed basis for back-up purposes.
• Selling the Old Navy line of retail products such as: clothing, shoes, jewelry, accessories, and most of all with the goal of encouraging customers to obtain the Old Navy Credit Card and Gift Cards to make shopping more pleasurable when it comes to savings and getting discounts.
• Cleaning and clearing all fitting rooms of hanger, clothing, and other Old Navy paraphernalia products to be put back on the sales floor.
• Answering phones for managers and for customers and taking down retail sales messages on an as needed basis for backup purposes which also includes merchant locators which is looking up style numbers and sizes for customers.
• Online in store services for iPad device usage which enables customers to have the option to have retail Old Navy clothing and other paraphernalia sent to their house or from and to another store if unable to get or find their proper size or if not size situations, then other Old Navy Retail products that excludes anything having to do with sizing pertaining to clothes or shoes. This involves data entry on the iPad device taking down customer information such as: address, and credit card details to buy and sell retail products. Teacher Assistant - Child Care Staffing Temporary Agency ( University Child Development Center) - Charlotte, NC - February/2019 - April/2019
•Helped to provide child support to lead teacher in the supervision of children between the ages of 4 to 12 years of age.
•Supported lead teacher with lunch, snack, and dinner preparation.
•Involved with children’s inside and outside activities.
•Always observed closely to children’s safety.
Childcare Babysitter Assistant (Volunteer) – (On Call/Per Diem) – Child Day Care at Home – Charlotte, NC - September/2017 – February/2019
• Assisted with individual child support in the supervision of children between the ages of 6 months to 8 years of age.
• Helped with preparing light meals and snacks daily.
• Took part in children’s indoor and outdoor activities.
• Watched with close attention to children’s safety. Teacher Assistant (Volunteer) – (On Call/Per Diem) – Child Care Home Schooling – Charlotte, NC - September/2017 – May/2018
• Gave support and assistance to lead teacher in supervising individual children up to 8 years of age within an online home school environment on the internet.
• Able to carry out the duties laid out in the schedule on a one on one individual basis.
• Online lesson planning consisted of: Language Arts, Literature, Spelling, Vocabulary, and Basic Mathematics.
• Provided assistance with clerical work and record keeping on individual child’s progress with assessment reports.
Cashier – Target Stores, Inc. – Huntersville, NC - November/2016 - January/2017
• Worked with Computerized Cash Register on a daily basis.
• Establishing Customer Service Relations with guests.
• Packaging and Loading Miscellaneous items for guests.
• Stocking Miscellaneous items on each aisle next to cash register stations as needed. Patient Services Coordinator III – Novant Health Lakeside Physical Therapy & Sports Medicine – Huntersville, NC - February/2016 – June/2016
• Patient Registration: At registration, enters complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Communicate any changes in demographic and insurance information to the appropriate areas. Obtain update patient registrations signature with date and ensure that the form is added to patient record. Collects and enters co-pay.
• Patient Check Out: At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day. Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual and/or practice reconciliation report including bank deposit slip.
• Scheduling: When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient. Chooses appointment time based on patient request physician/provider availability and urgency of appointment.
• General Clerical Duties: File. Make Copies. Answer the telephone, provide accurate follow up, take and communicate messages.
• EPIC and Charge Entry Audit: Responsible for resolving Work Queues in Epic including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor. Research and analyze denials, correct errors to ensure charges captured and processed and goal for site errors is met or exceeded. Respond to patients and staff for billing and insurance questions. Resolve work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc. Ensure charges drop for claims processing. Work closely with practice coder in resolution process. Respond to requests from practice Revenue Cycle Advocate. Serve as resource for front desk registration to ensure accuracy on insurance information. Resolve patient billing concerns. Assist providers in charge capture when necessary.
• Teamwork and Communication: Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Work with team to identify opportunities of improvement and actively participates in the improvement process.
Med. Adv. Cust. Care Prof. – UHC/Medicaid/Member Services Dept. – N. Lauderdale, FL February/2015-October/2015 – United Healthcare Ins. Acct. within TeleperformanceUSA Outsourcing Company (Call Center Production Environment)
• Benefit Verification of Insurance and Prior Authorization.
• Documentation(e.g.: Typing, Copying, and Pasting Medical Info. in Macess & Facets Database).
• Answering phones and documenting messages daily.
• Working with the Internet, and also working with Facets, Macess, and CareOne Software Databases within Citrix Applications.
• Customer Service Relations.
• Trained as an Advocate for UHC Member Services: (e.g. Appointment Scheduling for Members/Patients and various Providers, Medical Claims, Billing, and Coding).
• Trained as an Advocate for Behavioral Health for UHC Member Services: (e.g. Mental Health, Psychiatry, Psychology, Substance Abuse for Provider Search Lookup purposes, and Crisis Intervention for Extreme Emergencies) such as: (e.g. Suicidal Callers).
• HIPAA Verified.
Medical Billing Specialist – Prod. Billing Dept. at Mednax, Inc. – Sunrise, FL April/2013-May/2013 – The CSI Companies Recruitment Agency – Jacksonville, FL
• Patient Registration.
• Documentation example: (Copying and Pasting Medical Information in Database).
• Verifying Insurance and Authorization.
• Worked with Med Suite software and the Internet. Insurance Billing Clerk – Billing Office
February/2013-March/2013 – Foundation for Advanced Eye Care – Sunrise, FL
• Charge Entry and Payment Posting.
• Documentation.
• Billing and Coding.
• Verifying Insurance and Authorization with Health Providers.
• Preparing and Printing Barcodes for Medical Records for scanning purposes.
• Breaking down Medical Charts and Archiving.
• Collections.
• Answering phones and documenting messages.
• Printing and Copying Medical Records.
Medical Insurance Biller (Volunteer Work) – Accts. Receivable Billing Office July/2012-September/2012 – UrgentMed – Davie, FL
• Charge Entry and Payment Posting.
• Documentation.
• Billing and Coding.
• Verifying Insurance and Authorization with Health Providers.
• Filing, Copying, Mailing, Faxing, and Printing.
• Collections.
• Pulling and Archiving Medical Records.
• Answering phones and documenting messages.
On/Call Returns Asst. – Returns Prod. Dept.
August/2011-November/2011 – Pitney Bowes Management Services – Plantation, FL
• Sorting trays of mail daily.
• Counting how many pieces of mail are in each tray. The average amount for the count should always be 300 pieces and should be at least 12 bundles per each tray and 25 pieces in each bundle.
• Then after you finish counting you separate the mail in miscellaneous categories such as: Triumph, Legacy, Missorts, Deceased, Old, Zero Balance Legacy, Zero Balance Triumph, N/A Address Changes, Corporate Address Changes, Triumph Address Changes, Credit Balance Triumph, Credit Balance Legacy, and LAROC Legacy.
• Checking every piece of mail for current date status. If it is over 90 days from the current date it will not get processed. It must be 90 days or less to be current. Wholesale Lockbox Data Entry Operator - Wholesale Lockbox Prod. Dept. September/2006-December/2010 – BB&T Operations – Charlotte, NC
• Daily putting up numerous pieces of mail up by hand in various mail boxes by name; Running mail through special miscellaneous mail machines which involved a lot of cutting, prepping, and sorting.
• Daily processing checks by hand by looking at the check thoroughly before hand keying check amounts by alpha-numeric data entry keying and 10 key entering before checks are sent to various branch banking facilities.
• Maximum of 3 keystrokes and/or miscellaneous errors per month was allowed to maintain employment.
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