Project Management

Sharon A. Purcell

**** ****** ***** *****, ****** Mills, MD 21117

H-410-***-**** adj777@r.postjobfree.com M-410-***-****

Project Manager experienced in application software implementation, project management, and application production support. Successfully developed and implemented work intake and business process procedures.

Project Management/PMBOK

Systems Analysis / Testing

Process Design & Development

CMS xPedited Life Cycle (XLC)

Business Analysis

Vendor Management

ITIL Foundation

CMMI

Budget Planning

Customer Relations

Requirements Management

Statistical Analysis/Reporting

Training Event Planning

PROFESSIONAL EXPERIENCE

Maryland Care Management Inc (MCMI)., Linthicum, Maryland November 25, 2019 - Present

Senior Project/Program Manager – Served as the internal Project Manager to support MCMI transition to a new management services organization (MSO). Responsibilities included coordinating, planning, and scheduling of activities required for the incoming MSO, effective January 2021.

Participated in activities for Maryland Care Management Inc. (MCMI) to transition Medicaid operations to a management services organization (MSO).

Liaison between incoming MSO and MCMI teams in reviewing and maintaining master project schedule.

Participated in project team status meetings to review project status, risks, mitigation plans and issue resolutions.

Coordinated, scheduled, and participated in workstream program meetings with MCMI and MSO.

Facilitated weekly internal management team meetings and exiting MSO.

Participated in gathering sessions, review, and approval of business requirements with the MCMI and MSO.

Managed the process and tracking of obtaining business operational information from the exiting MSO.

Econometrica Inc., Bethesda, Maryland May 2013 – September 2019

Project/Program Manager - Experienced in application software implementation, project management, and application production support. Experience includes delivering projects utilizing configuration management, requirements management, contract management, risk management, and scheduling and budget plans. Successfully developed and implemented work intake, operational procedures and strategies for application support activities providing better tracking and increasing problem resolutions to improve and measure performance.

Managed training logistics for Post-Acute Care Training program for CMS.

Developed and maintained project training and program development schedules corresponding to deliverables and dates to complete tasks, requests and milestones for training programs and application development.

Executed and managed event planning activities for CMS Post-Acute Care training program. Planning activities included in/out of state venues, securing hotel accommodations, videography, and closed caption vendors.

Planned and managed training events based upon the CMS approved training budget and direction.

Facilitated and participated in training program weekly status and subject matter training meetings.

Managed the IT application development activities of the Montgomery County African American Health Program.

Managed the development of the Centers for Medicare and Medicaid Innovation Services (CMMI) B-CARE Tool using the CMS Expedited Life Cycle methodology and project phase gates.

Participated and managed the completion of technical documents and artifacts and presented to stakeholders.

Reviewed and analyzed technical and process documentation for adequacy and accuracy developed by others.

Led and coordinated the meetings with customers to gather project/program requirements and responses to questions and issues.

Collaborated with contractors and team members to resolve customer related issues on behalf of management.

Provided technical advice and guidance regarding program planning and life-cycle management.

Provided oversight of contractors and contract procurement.

Led project teams, ensured team members met project goals and deadlines; evaluated team members’ performance.

Interacted with CMS Contracting Office Representative (COR), front line managers, program coordinators, and contractors to deliver project/program requirements.

Served as an expert by guiding others toward goal accomplishments providing leadership and reviewing the work products of others to ensure technical accuracy.

Assisted program management with the integration of project management and software development life cycle.

Participated in developing and documenting Standard Operating Procedures and User Manual for the B-CARE Tool.

Provided leadership and managed a team of IT resources developing the B-CARE Tool to support the Bundled Payment Care Improvement Initiative (BPCI).

Ensured products met 508 compliance as required by Centers for Medicaid & Medicare Services (CMS) Expedited Life Cycle (XLC).

Defined individual team members' task assignments to assure completion of project tasks.

Prioritized, analyzed, and presented issues to senior leadership.

Carefirst Blue Cross &Blue Shield, Owings Mills, MD December 2009 – September 2012

Corporate Systems Applications Manager - Managed team of IT developers and business analysts to ensure Medical Management applications were available, functioning with optimal performance capabilities for day-to-day operations. Provided technical direction and advice regarding managed care and health care programs and systems.

Served as project manager involving multiple projects and programs at the same time.

Guided others toward goal accomplishments, managed team participation in Corporate Initiatives and other projects, i.e., requirements, development, and testing activities.

Assessed and analyzed the impact of proposed, modified, and new products/program changes to healthcare applications and integrated systems; created and implemented solutions.

Improved and implemented work intake and operating procedures for business operations and IT teams to obtain resolutions to application problems and incidents.

Collaborated and managed multiple software vendor relationships to obtain resolution for application issues, network, and system performance problems.

Managed IT service requests for data, ad hoc reports, and analytical support.

Defined individual team members' task assignments to assure completion of task assignments.

Developed relationships and partnered with internal and external application users to communicate and advise of future application changes and releases.

Evaluated key stakeholders’ operational concerns to identify areas impacted by new or revised policies, procedures, and processes.

Assessed, analyzed, and presented issues to management staff and business owners impacting health care delivery system and application.

Created internal structure and procedures to ensure compliance with approved organizational processes (Work Request, Change Management, and Incident Management).

Established and executed vendor training plan to retool technical team with current TIBCO technology.

EDUCATION

Morgan State University, Baltimore, MD – Bachelor of Science in Business Administration

Catonsville Community College, Catonsville, MD - Computer Science Courses

George Washington University, Washington DC – Master’s Certificate Information Technology Project Management

TECHNICAL EXPERIENCE

TIBCO Business Works, Informatica, Websphere, ITIL Foundation, CMMI

HPQC, Service Desk Express, Microsoft SharePoint, Microsoft Project

Microsoft Office 365 (Visio, PowerPoint, Word, Excel), Clarity, Serena

Enterprise Identify Management (EIDM)

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