Dora Osei-Serebour

P: 416-***-**** E: adj76o@r.postjobfree.com L: 430 McMurchy Ave S. Brampton. ON

SUMMARY OF SKILLS

Effective communication and interpersonal skills: ability to communicate both in writing and verbally.

5+ years of administrative/secretarial

Computer Proficiency: Microsoft Office (Word, Outlook, Excel, Power Point); Typing speed: 50-60/wpm.

Strong ability to critically analyze and make sound decisions.

Conflict resolution tactics: such as the ability to think in an open and informed manner about probable solutions.

Adaptable: able/willing to learn new job-related skills.

Project management; data management; student management

EMPLOYMENT

Secretary/Administrator “The Church of Pentecost” Mississauga, ON

Sept 2015 – Present

Implemented a new youth feedback system which increased their participation in youth gatherings by 30%.

Re-evaluated and ensured responsible spending of the ministry using best gaining practices which resulted in 20% extra savings for the ministry in the past year.

Administer one-on-one mentorship with assigned youths which has resulted in them being more social as well as 15% increase in their school results.

Increased leadership effectiveness by 60%, over the past year, through implementing a plan to do leadership reflection and training in our district.

Administrative Assistant “Emterra Environmental” Mississauga, ON

Feb 2019- April 2020

Responded to inquiries regarding driver and truck files

Developed a new sorting system that improved the efficiency of sorting out driver files making it easy to locate files when needed.

Filling paperwork as well as photocopying, scanning and data entry related to the number of garbage and kilometers used by truck drivers.

Contributed to the overall efficiency of the company’s work through the completion of other assigned tasks by the supervisor and manager.

Act as communication relay, making sure all information received was accurate and channeled to the right person in the company.

Recruiting Consultant “Liberty Staffing” Brampton, ON Jan 2018 – Dec 2018

Creating talent pipelines with high-potential candidates for future job opportunities making it easy to effectively source out associates when opportunities become available thus increasing daily work productivity by 30%.

Handling administrative requests and queries from senior managers allowing me to effectively run the office in their absence.

Interviewing applicants; analyzing responses; facilitating pre-employment testing, verifying references; comparing qualifications to job requirements and placing them to the right job. This resulted in our branch been nominated for the highest hours of employee turnout in the month of September and October.

Answered and made on average 80 calls a day resolving issues with both associates and clients enabling our manager to respond to more urgent calls which increased daily productivity.

Performing clerical duties including photocopying, fax, mailing, keeping office supplies up to date and distributing paychecks on a weekly basis.

Administrative Assistant/Recruiter “Murad Employment Agency” Toronto, ON

Jan 2015 - Nov 2017

Researched new ways of using the internet for recruitment as well as using social and professional networking sites to identify and source potential companies to build our clientele.

Carried out general administrative duties and recordkeeping as well as keeping the office and equipment tidy.

Highly praised by customers through verbal feedback, for exceptional customer service in helping them above my regular duties, achieving a 97% customer satisfaction rating.

Made on average 60-70 daily calls to prospective clients and prepared meeting materials which resulted in securing 2 new contracts within 4 months of starting the role.

EDUCATION

University of Hertfordshire, United Kingdom. BA (HONS) Philosophy Sept 2011 – May, 2014

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