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Manager Front Office

Location:
Lagos, Nigeria
Salary:
150,000
Posted:
February 16, 2021

Contact this candidate

Resume:

ENOMA .C. AHURUONYE

*, ***** *****, ***** ******, Shasha, Lagos

Tel: 080********, 080********

Email: adj74t@r.postjobfree.com

JOB OBJECTIVE

To work in an organization where I can demonstrate my strong work ethics in the continuous business success and maintain the reputation of the organization by offering internal and external customers first-class service attention.

HIGHLIGHTS OF ABILITIES

Office Administration: Knowledge gained solely from being responsible for the smooth running of a Law Firm. Preparing the Company’s weekly and monthly schedules, typing and photocopying documents, filing documents and retrieval as are required, attend to incoming mails and dispatching official mails to clients, attend to official emails and respond as necessary.

Leadership: Day to day running of the company as the General Manager, overseeing six managers and maintained proper operational conduct within allocated budget. Enhance the organization's image. Participates in staff training and recruiting. Prepare monthly budget allocation for operation. Conduct regular operational reviews and audits for preventive maintenance. Set operational goals to meet and exceed performance expectations. Provide guidance to staff in resolving operational issues and setbacks.

Communication Skills: Strong interpersonal and communication skills developed through experience in administrative positions, and customer service. PROFESSIONALEXPERIENCE

CGS Limited, Lekki Phase 1, Lekki Lagos September 2019- Date General Manager

Solely responsible for the formation of new company under CGS Limited

Developed structure and business strategy for oversees business partners

Developed and implemented local growth strategies for the group as a whole

Overseeing daily business operations

Training low-level managers and staff

Creating and managing budgets, and improving revenue

Hiring employees, evaluating performance and productivity

Analyzing accounting and financial data

Researching and identifying growth opportunities

Generating reports and giving performance presentations to the MD

Formulating plan for staff development to increase input

Evaluates the results of overall operations regularly and systematically

Enhance the organization's image, and meet overall growth objectives Metropolitan school of Business and Management UK, Ikeja Lagos June 2019- September 2019 Admin Executive

Update office policies as needed

Schedule in- house and external events

Maintain and update company databases

Answer queries by Employees and Clients

Manage office supplies stock and place orders

Maintain a proper records of all employees (hard and soft copy)

Interfacing and negotiating between Management and Vendors

Assisted the Head HR with recruitments

Prepare Approvals and Reports

Making sure all Employees are compliant with the Company’s rules

Issue out Warnings and queries to defaulting staffs

Distribute and store correspondences (letters, emails and packages)

Organize a filing system for important and Confidential company Documents Agos Executive Business Lounge, (MSBM) Ikeja Lagos September 2018- June 2019 Front office Manager/ Client service Manager

Interfacing between clients and management.

Effectively addressing complaints.

Updating clients details in the company’s data base.

Training of front office staff.

Being the director of first impression and company’s brand ambassador

Updating the Company’s Client base

Responding to the needs of VIP clients.

Assisting client and endeavoring their comfort

Became a reliable point of contact for each client by developing an effective channel of communication

Co-ordinate internal projects and determine the best utilization of resources to increase customer satisfaction

KBL Healthcare LTD, Lagos March 2018- July 2018

Relationship Manager

Building and maintaining relationships with clients.

Conducting business reviews to ensure clients are satisfied with their products and services.

Updating the CRM and ensuring accounts managers are aware of changes of clients and product types.

Supporting team adequately to accomplish service needs of clients.

Ensuring clients receive appropriate support.

Ubani & CO, Barristers & Solicitors, Lagos 2016 – 2018 Legal Practitioner

Establishing what needs to be done to solve a client’slegal problems

Reviewing legal documents to ensure they are in proper format with all the necessary paperwork for court acceptance

Providing clients with legal advice and support on a wide range of legal issues.

Representing clients in both criminal and civil trials.

Holding regular casework meetings and reviews with other legal staffs

Reporting issues of concern to senior lawyers

Maintaining court dockets and diaries

ECHINO GLOBAL SERVICES 2015 - 2016

Operation Officer

Develop and implement plans to improve operational effectiveness and efficiency.

Ensure assignments, training development and performance assessment is completed on time.

Ensure that operational activities are executed within allotted budget and timelines.

Guides and conduct regular meetings with staffs to discuss operational updates, ideas and issues.

Provide support to all business units including administrative, financial and human resource departments.

Lere Oyedepo & CO, Barristers & Solicitors, Oshodi, Lagos 2015 – 2015 Legal Assistance [externship Posting]

Responsible for the daily needs of the Principal’s office

Typing and photocopying legal documents

Preparing schedule for the day and weekly engagements

Filing documents and retrieving as may be required from time to time.

Attend to incoming postal and emails and respond accordingly

Handled general administrative and litigation tasks Ikeja High Court, Ikeja Lagos 2014 –2014

Externship

Witnessing Law Court proceedings

Learning the rule of Law

Interacting with Senior Counsel

Handled general litigation errands

AJEROMI IFELODUN LOCAL GOVT APAPA, LAGOS 2013 –2014 Assistance Secretary, Legal Department - [National Youth Service Corps Posting]

N.Y.S.C Sub Group leader: Organised awareness programme for Secondary school girls on AIDS

Conceptualised and executed local N.Y.S.C community programme on skill and trade acquisition

Scheduled and follow up to ensure appointments are kept

Typing and photocopying legal documents

ECHINO GLOBAL SERVICES, OSHODI LAGOS 2011 –2012

Receptionist

Handled calls from catering outlets and took customers’ orders.

Worked closely with the catering manager.

Maintains security by following procedures; monitoring logbook; issuing visitor badges

Maintained clean and orderly customer first point of contact

Contributes to team effort by ensuring accomplishment of set tasks

Awarded Staff of the month, two-month running

EDUCATION

ALISON June 2019

DIPLOMA IN HUMAN RESOURCES

(IN VIEW)

NIGERIA LAW SCHOOL, LAGOS STATE 2015 - 2016

Bachelor of Law (B.L)

NATIONAL YOUTH SERVICE CORP 2012 - 2013

Passing out Certificate

MADONNA UNIVERSITY, ANAMBRA STATE 2007 - 2012

Law LLB Hons.

INNOCENT COMPREHENSIVE HIGH SCHOOL LAGOS 2000 - 2005 WAEC & NECO

STAFF NURSERY & PRIMARY SCHOOL LAGOS 1994 - 1999

FIRST SCHOOL LEAVING CERTIFICATE

MEMBERSHIP / ASSOCIATION

Nigerian Bar Association (NBA) Member

BIO DATA

Date of Birth: 03rd December, 1987

Sex: Female

Marital Status Married

State of Origin: Akwa Ibom

Nationality: Nigerian

Religion: Christian

HOBBIES AND INTERRESTS

Meeting People

Sight Seeing

Writing

Reading

REFERENCES

Available upon request



Contact this candidate