Danshell Johnson

*** **** *** *** ***

Memphis,Tn

901-***-****

adj74a@r.postjobfree.com

Enthusiastic with over nine years of experience in the hospitality and customer service environment. Proficient in working collaboratively, maximizing satisfaction and exceeding restaurant standards. Able to build rapport quickly with peers and customers. Currently Holds Tennessee ABC Permit. Notary Public Commissioned by the state of TN. WORK EXPERIENCE

CSR/ Loan Assistant

Guaranty Bank (Formally First Alliance Bank) - Memphis,TN- September 2013 to October 2020 Provide account services to customers by receiving deposits and loan payments. Cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling and logging transactions of cashiers checks. Answering questions in person or on the telephone referring to other bank services. Taking orders for checks and debit cards. Exchanging and ordering foreign currency. Providing special statements, copies, and referrals. Completing safe-deposit box procedures. Reconcile cash drawer by providing cash transactions. Counting and packaging currency and coins. Reconcile loan coupons and other transactions. Maintain excess cash and mutilated currency and supply of currency. Complies with bank operations and security procedures by participating in all dual-control functions. Maintain customer confidence and protects bank operations by keeping information confidential. Contribute to team effort by accomplishing related results as needed.

Loan assistant- Maintain active status for Tn Notary Public. Assist customers with general loan related questions. Process documents received for each file. Provide disclosures when necessary. Order credit reports, business entity searches and GEO codes/census tracking and title work or any documents needed for loan processing. Order and review appraisals. Order and review environmental reports. Track documents including hazard insurance, flood insurance, vehicle titles, UCC fillings, financial statements and title policies. Establish, maintain, and update files, database, records. Assist in other tasks and projects as assigned. Sales Associate

Kay Jewelers Outlet. - Southaven, MS - July 2016 to December 2019(seasonal) Working closely with customers to determine their needs, answer their questions about our merchandise and recommend the right solutions. Promptly resolve customer complaints and ensure maximum customer satisfaction. Handle returns of merchandise. Team up with co- workers to ensure proper customer service.

Office Manager

My Heavenly Creations - Memphis, TN - August 2012 to December 2020 Manages schedules, organize office functions, overseas daily operations. Hires, train employees. Special Event Sale Associates

Promote handcrafted artisan body products, handout samples and conduct demos at Tradeshows and Craft Shows.

Retail Sales Manager

Handled sales, merchandising, and inventory. Was responsible for making weekly employee's schedules and training of new associates..

Key Holder

American Eagle Outfitters - Memphis, TN - January 2009 to October 2011 Responsible for the opening /closing of the store. Handled counting of all cash register. Collected the cash and deposit in store safe as well as completing proper end of day paperwork. Trained new employees' on up selling, safety, and the display appearance of the store. EDUCATION

Associate in Culinary

Le'cole Culinaire - Memphis, TN January 2013 to August 2015 License and Certifications

Notary Public Commissioned by state of TN

TN ABC permit

Nutrition/Wellness