Customer Service

CAREER OBJECTIVE

To become a part of the company’s

growing number of dynamic,

competent and effective work force,

to contribute to the company’s

vision of quality and productivity

and at the same time to improve my

professional and personal growth.

SKILLS AND ABILITIES

Good oral and written

communication skills

English and Arabic and

French

• Proficient in MS Word, MS

Excel, MS Power Point

• Excellent organizational,

supervisory, and time

management skills

• Exude outstanding interpersonal

skills and customer service

• Experienced in handling wide

range of financial transactions.

• Strong attention to details

• Reliable, committed, and

hardworking

• Assertive, flexible, and

competent

EDUCATION

Bachelor’s Degree

June 2009- June 2012

PERSONAL DETAILS

Date of Birth: Nov. 01, 1985

Citizenship: Moroccan

Gender: male

Joining Date: Immediate

REFERENCE AVAILABLE UPON

REQUEST

TARIK ELALAOUI

Salama bint butti St. Abu Dhabi U.A.E

Contact no . +971-*********

Email: ***************@*****.***

CAREER EXPERIENCE

Call center /"Estijaba" – Department of Health at 8001717

-Advise the patients to follow measures against Corona

-Give information regarding virus protection

-Direct them to the nearest examination center

-Contact government departments about Corona and give them the latest report

-Track cases for healthcare

-Send teams for home testing

-Submit a report to DOH

Call center /Customer Service airport Abu Dhabi international July 2017 — December 2019

Al sahra recruitment U.A.E.

Sell show tickets while working ticket counter, prepare vouchers, pull tickets and balance drawer.

Must be comfortable with phone work and data entry.

Listen and respond to guest inquiries using a positive, clear speaking voice.

Answer questions and offer assistance to provide guest satisfaction.

Relay accurate information to guests regarding hours of operation, airport services, directions to local attractions or, car rentals, airline shuttle service, etc.

Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.

Book, cancel, or otherwise modify room reservations as per the requests of our customers.

Make deposits, check e-mail, make rate comparisons, log all faxes, and handle department mail, file, and check confirmations and ticket wholesalers, as part of side work.

Assist guests with faxes, telephone calls, mail, packages, directions and all other basic inquiries. Assist guests with questions or problems they may have regarding their flight on the telephone.

Other duties as assigned.

Team leader Customer Service – airport Abu Dhabi international November 2014 — May 2017

al jaber coin security group

• Acting as a ground host and is highly visible and helpful to the public and supervise and assist in concourse operations to ensure smooth operation and customer satisfaction.

• Provide assistance and related passenger services at the information desk counters, gates and baggage areas, and concourse of the airline they serve.

• Duties include servicing passengers by performing meet and greets in check-in, Departures, and arrivals areas. Also Knowledgeable of all airline procedures and policies to instill customer confidence and help operations run smooth.

• Providing connecting flight information's, and direction assistance, and handling unruly, upset, or angry passengers. Provide excellent customer service thorough knowledge of flight schedules and ground services.

• Answering questions and offer information covering a wide variety of airline and/or airport related topics. In addition to providing information, they help passengers pass smoothly in the crowded areas at the airport from the ticket counter to boarding.

• Organizing travelers entering inside the densely gates and allow them to catch their flights and preventing any delay could happen on flights.

Acting Supervisor - CCTV

October 2012 — November 2014

group 4 security CASABLANCA-MOROCCO

• Inspecting of site and officers.

• Documented all daily reports of employee.

• Operating door Access Control System, Fire Alarm Panels and C.C.T.V (Close Circuit Television)

• To make the daily update about the site and officers to the management.

• Maintaining the hygienic environment between employee, clients, management and also personal.

Contact this candidate