Manager Account
Resume:
PERSONAL INFORMATION:
Full Name: Philippa Naomi Manuel
ID Number: 821**********
Date of Birth: 25 December 1982
Dependents: 1
Driver’s Licence: Code 08 / B
Languages: English & Afrikaans – Fluent
Contact number: 068-***-****
Email address: ******.********@*****.***
EDUCATION:
High School attended: Groenvlei Secondary School
Highest Grade passed: Matric (with exemption)
QUALIFICATIONS AND SKILLS
Course of study: Arabella Supervisory Development Programme
(Accredited by the International Swiss Hotel School)
Diploma Obtained: Courses / modules included – HR Principles F&B Principals Rooms Division Principles Finance Principles
OTHER SKILLS: Proficiency in MS Office 2007
Data Capturing
Using the Events Pro, Fidelio Opera systems to manage reservations and events
Using Celoxis – a project management tool
Excellent telephone manner
WORK EXPERIENCE
TOURVEST DESTINATION MANAGEMENT
SKILLS
Position: Incentives Specialist
Designing and creating creative travel itineraries
Providing clients with accurate quotes and negotiating the best rates with suppliers
Date of employment:
2 January 2020 – 31 July 2020
Retrenched due to the effects of Covid-19
Building and maintaining great client and supplier relationships
Accurate management and execution of files from beginning to end
Accurate financial management of the files: quoting, invoicing, accurate record keeping of client accounts, payments to suppliers and reconciliation of the account after the trip.
Managing correspondence with client and suppliers
Actively improving margins within the business unit
Travelling with groups as required
Meeting deadlines
INCENTIVES FOR WINNERS
t/a THE WINNERS GROUP
SKILLS
Position: Account Manager
Suggesting interesting destinations (locally and internationally) for clients and their groups
Dates of employment:
16 April 2018 – 31 December 2019
Building unique and exciting programmes for the chosen destinations and providing accurate quotations based on the destination
Handling negotiations with suppliers for preferential rates and airfares
All administration regarding the accounting for the group, invoices to client in good time before event starts
To escort clients on their program and also prior to departure on the site inspections
Preparing all travel documents for clients including visas and courier documents to them in good time before travel
To liaise with clients and suppliers in a friendly manner; to create and maintain strong relationships
To secure all bookings and services once client has signed off their request
Managing and meeting deadlines
THE TRAINING ROOM ONLINE
SKILLS
Position: Project Manager
Coordinate internal resources and external providers for the flawless execution of projects.
Ensure that all projects are delivered on time, within scope and within budget.
Dates of employment:
1 December 2016 – 13 April 2018
Initiate meetings specifically but not limited to: project initiation meetings, internal project update meetings and debriefing meetings.
Develop a detailed project plan to monitor and track progress and distribute tasks timeously to relevant departments.
Successfully manage the relationship with the client and all stakeholders.
Manage changes to the project scope, project schedule, and project costs.
Measure project performance using appropriate tools and techniques. Report and escalate to management as needed.
Perform risk management to minimize project risks.
Compile project progress reports to be exported from the PM tool and sent to relevant internal stakeholder(s).
INCENTIVES FOR WINNERS
t/a THE WINNERS GROUP
SKILLS
Position: Account Manager
Suggesting interesting destinations (locally and internationally) for clients and their groups
Dates of employment:
1 April 2010 – 31 March 2014
1 December 2014 – 30 November 2016
Building unique and exciting programmes for the chosen destinations and providing accurate quotations based on the destination
Handling negotiations with suppliers for preferential rates and airfares
All administration regarding the accounting for the group, invoices to client in good time before event starts
To escort clients on their program and also prior to departure on the site inspections
Preparing all travel documents for clients including visas and courier documents to them in good time before travel
To liaise with clients and suppliers in a friendly manner; to create and maintain strong relationships
To secure all bookings and services once client has signed off their request
THEBE CONFERENCES AND EVENTS
SKILLS
Position: Event Manger
Organizational, planning and analytical
Skills
Good time management
Flexibility
Dates of employment:
23 January 2008 – 31 March 2010
Client Liaison
Marketing
Initiative and innovative ability
Decision making skills
Planning, Implementation, Monitoring &
Administration skills
Computer skills (Proficiency in MSWord, Excel, PowerPoint, Internet, email)
Financial Management
Conclude, Evaluate and Feedback
WESTIN GRAND CAPE TOWN
(Formerly The Arabella Sheraton Grand Hotel)
SKILLS
Position: Convention Sales Co-ordinator
Respond to client enquiries regarding group accommodation, conferences and exhibitions. This includes telephonic, facsimile and email enquiries
Dates of employment:
1 March 2006 – 2 November 2007
Conduct site inspections
Compile quotations
Sourcing quotations from independent
suppliers when necessary based on the clients requirements.
Liaise directly with relevant departments within the hotel to obtain rates and to ensure that all parties are aware of forthcoming events.
Compile contracts and ensure that confirmation and deposits are received according to contract specifications.
Liaise with the client and attend onsite meetings in order to discuss the events.
Compile function sheets for distribution and ensure relevant details are obtained from the client advising and assisting them if necessary.
Hold meetings with the operations team to discuss the forthcoming events to ensure a smooth handover.
Follow up post conference to ensure customer satisfaction
Arrange and reconcile the client account and ensure that the client is in receipt of necessary documentation.
Telemarketing to follow up on business.
REFERENCES:
TOURVEST DESTINATION MANAGEMENT (IME)
Reference Contact Person: Robyn Ireton
Position: General Manager (Incentives and Global Immersion)
Number: 072-***-****
INCENTIVES FOR WINNERS t/a THE WINNERS GROUP
Reference Contact Person: Enid Sinequan
Position: Director
Number: 066-***-****
THE TRAINING ROOM ONLINE
Reference Contact Person: Florian Heinrich
Position: Operations Manager
Number: 071-***-****
Contact this candidate