Customer Care Sales
Resume:
CURRICULUM VITAE
OF
Zoleka Fatima Nkonki
Summary
I am self- motivated hard -working and competent individual who takes pride and priority in what I do I have strong background in Sales, Data Capturing and Admin, Customer Care, Complain Resolution, Claims Repudiation and Assessment.
Skill Highlights
• Decisive
• Analysis and Judgemental
• Creative
• Leadership Quality
• Social Adaptable
• Flexible
• Dependable
• Good communication
Experience
Learnership Work Programme (Harambee) April2015 – June 2015 Learn & Work Programme
Courses
• Cog Lab – Critical Thinking
• Sales and Call Center Simulation
• Rapid typing
• Business English
Cell no: +27-670******
E-mail: adj6ns@r.postjobfree.com
ID No: 930**********
Customer Care Consultant (Cell C Merchants) July 2015 – January 2016 Answering Inbound calls.
• Assisting Cell C customers with recharging their airtime voucher.
• Aid and guidance to clients with their usage of data bundles
• Assist contract member with the new upgrades on their contract
• Develop enduring and rewarding relationships.
• Capture and customer details on the system
• Build and maintain customer relationships.
Reference Available upon request
Sales Consultant (OKEEFE &SWARTZ) February 2016-Septmeber 2016 Working at OKEFEE AND SWARTS I was a Sales Consultant my duties were to close sales, Do outbound calls offering clients policies this will include Life covers, Insurances and Disability covers for outsourced companies In three months being with the company I graded as the Senior consultant with good commission earned for that month .
• It was a target driven Environment
• Handling of objection and closing of the Sale
• Adhering to Sale per hour ratio and talk time count minutes Reference available upon request
Customer care Agent
November 2016 January 2018
• Updating members policy on CRM
• Capturing new policies
• Answering inbound and responding to customers complaints
• Assisting members with payment history
• Collecting of outstanding premium on client’s policies
• Making outbounds calls responding to members please call me
• Responding to members WhatsApp chart massages regarding their policies
• Adhere to KPI and Targets
Reference
Nompumelelo Kubeka – Team Leader
CLAIMS ADMINISTRATOR
January 2018-November 2020
As a claim Administrator my duties were to assist members who are claiming for the death benefit, this will include taking them of the claiming procedure of the company and documents that are needed, Day to day we will receive claim documents via emails, whatsaap that will need to be checked, validated to see if all documents send are legit and correct .
• Adhere to claim turn around time
• Responding to complaints escalation from Ombudsman from the complaints department
• Send through repudiation Letters when claim is declined with valid decline reason
• Oversee and assisting with drafting of the Company Standard Procedure for Claims
• Do investigation if death claim is suspected to be a foul play by calling relevant department and ensuring procedure of registration of death was followed correctly
• Do follow up on day to day basis regarding incomplete claim documents submitted this will include calling clients or sending SMS reminding them of what needed for the claim to be submitted for payments Reference
Nompumelelo Kubheka -Team leader
Education
MATRIC
KWADEDANGENDLALE HIGH SCHOOL
COMPLETED 2010
SUBJECTS
IsiXhosa Business studies
English Mathematics
Life Orientation Accounting
Economics
NQF LEVEL 2 RETAIL AND WHOLESALE OPERATIONS
NAME OF INSTITUTION: EDUTEL
COMPLETED 2012
Motivation
I have a passion for helping people and feel fulfilled when I can serve. I am open-minded and believe that everyone has something valuable to share; I therefore respect people and what they have to say. I also boast conflict resolutions skills, which come in handy when working in a team. When given the opportunity I become the difference, in that I set goals and do whatever it takes to achieve them. I am inquisitive and enjoy learning new things. This is one of the ways in which I expand my knowledge and improve my skills and abilities in various areas I was awarded with the certificate of In to Win it in 2017 through my hard working and be out there to Shine among the Team, I was elected to be an assistance of my Team Leader to oversee the team when he was not around whom I believe I was doing very well with good communication skills and be a team player .
Contact this candidate