CURRICULUM VITAE - Michelle Louw

P E R S O N A L I N F O M A T I O N

South African Citizen: 721**********

Date of Birth: 19 October 1972

Criminal Record: None

Driver’s License: Code EB

Phone: 083-***-****

E-mail: adj6n2@r.postjobfree.com

P R O F E S S I O N A L & P E R S O N A L P R O F I L E I am an Energetic, enthusiastic and highly motivated female with 25+ years of experience in administration and executive/personal assistant. I can handle confidential and conflict situations very well and I am honest, hardworking, positive and willing to learn. I am fluent in Afrikaans and English and can speak, write and read both languages. I am a competent Executive Assistant and have an excellent administration skill. I am highly computer literate, having excellent proficiency in Microsoft Office applications. I have previously worked both independently and as part of a team, and in my past role I have developed good organizational skills with excellent attention to detail. I have strong communication skills both written and verbal. I have a professional and confident telephone manner, and a positive and flexible outlook.

K E Y S K I L L S & VALUES

Energetic, Enthusiastic & High Motivates

Willingness to take calculates risks

Data Management

Time Management

Negotiation techniques

Consistent, helpful and accurate

People oriented, patient and calm

Building relationships

Problem-solving abilities and techniques

Stress handling techniques

Excellent teamwork abilities

Motivated, innovative and customer focused

Approachable, honest, responsible and loyal

T E C H N I C A L P R O F I C I E N C Y

Windows Platform

Microsoft Office (Excel, Word, Access & PowerPoint)

Pastel

VIP

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Pastel Payroll

Apple Platform

S E C O N D A RY E D U C A T I O N

Jeugland High School

National Senior Certificate – Grade 12 (Matric) 1990 T E R T I A RY E D U C A T I O N

Vaal Triangle Technicon

Diploma – Secretarial Office Administration – 1990-1993 O T H E R C O U R S E S

Safety Representative 2002

CPR (2005 & 2008)

Disciplinary Hearings 2004

Management Training 2005

Performance Management

Basics of Marketing 2007

Psychologist of Customer Services 2006

Health & Safety representative 2008

Group work

Junior Management

Basic Working conditions

W O R K E X P E R I E N C E

Executive Assistant/Administrator (Jan 2019 – Dec 2020) Genric

Calendar management & planning of trips etc.

Meetings set up for all directors

Create itinerary/program and add to daily diary

Passport & Visa requirements

Flight Bookings & changes

Accommodation bookings

Transfers / Car Hire arrangements

Travel Insurance arrange for overseas trips

Marketing Gifts plan, purchase & pack of gifts

Liaise with the all Heads of Departments to secure smooth communication and running of operations.

Set up and co-ordinate meetings and conferences.

Reading, monitoring and responding to e-mails.

Preparing documents for meetings when needed

Filing and typing of documents

CURRICULUM VITAE - Michelle Louw

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Keeping record of slips/claims given by directors and recon with bookkeeper monthly

Vehicle service appointment and monthly tracker logbooks

Purchasing & stock management

Ordering of Business Cards, Fact Sheets, Brochures etc. when needed

Answered calls, responded to emails, and spoke with clients face-to-face.

Customer Care

Report to 9 Directors

Networking

Debt collection and outstanding payments

Making appointments and keeping of their diaries

Administration duties

Keeping storeroom up to date and stock limits up to date

Arranging and ordering of stock

Day-to-day duties

Communication with Board of Directors

Co-ordinating of Board Meetings

General office duties

Taking of minutes of all meetings

Processed a range of documentation and entered information into databases.

Supervised and delegated tasks to a team of 5 people.

Keep record of expenses.

General clerical duties: photocopying, faxing, mailing and filling.

Maintain hard copy and electronic filing system.

Ensure that the office is well maintained, organized and secure. Sales Administrator/Admin Clerk/HR

Vitabiotics SA

Processed arrange of documentation and entered information into databases.

Customer Care

Monthly report to CEO

Developing training material for reps

Networking

Database Capturing

Running Website

Dispatching of orders

Ordering marketing material (branding)

Making of appointments

Marketing duties

Typing and design of invitations

Checking of bank statements for payments

Receiving stock and dispatching to clients

import and export products

Reconciliation of company statements

Controlling of budgets

Stationary orders, brand marketing

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Traveling arrangements

Human resources - salaries, leave, SARS and UIF

Liaison Officer

Stabilis Treatment Centre

Handled customer complaints with empathy and composure.

Customer care

Developing training material

Awareness to the public and private sector

Compiling the monthly newsletter

Networking

Database Capturing

Co-ordinating of Workshops

Compiling workshop material

Ordering marketing materials

Receiving and answering mails and phone calls

Making and keeping of dairy

Day-to-day duties

Daily typing and compiling of reports

Designing of invitations

Personal Assistant/ Creditors Clerk

Elim Clinic

Answered calls, responded to emails, and spoke with clients face-to-face

Compiling of Marketing budget

Monthly reports to the board of directors

Strategic planning

Training inside and outside the company

Developing training material

Communi8cation with media

Creditors (Issue of PO numbers)

Payment of statements

Reconciliation of company statements

Controlling of budgets

Database capturing

Marketing duties

Part of the following committees - Admin / Innovation and Growth / Equity HR/Personal Assistant

StratCorp

Trained, coached, and supervised new staff members

Organizing functions

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Salaries

Data capturing

Administration

SARS and UIF payments

Budget controlling

HR/Salaries/Personal Assistant

Multi-Admin

Helped management to identify workflow issues and find solutions

Data capturing

SARS and UIF payments

Typing of daily task

Administration

Traveling arrangements

Securities Clerk/Personal Assistant

Standard Bank

Answered calls, responded to emails, and spoke with clients face-to-face

Processed a range of documentation and entered information into databases

Data capturing

Secretarial duties

Administrative work

Day-to-day duties

R E F E R E N C E S

D. Scheepers

083-***-****

Dr Elca Erlank

084-***-****

Contact this candidate