Melanie Kirby-Paschal

Customer Service Representative

Panama City, FL 32401

adj6m3@r.postjobfree.com

850-***-****

Total of 20+ years experience in many different customer service roles. 6 years experience in leadership.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

BroadPath Healthcare Solutions - Panama City, FL

November 2020 to Present

1. Customer support and service

2. Proficient health insurance knowledge

3. Adherence to policy and HIPAA laws protecting consumer PII/PHI at all times 4. Time management

• Managed customer accounts

• Resolved customer issues

• Responsible for troubleshooting applications

Merchandiser

E&M ESR

April 2019 to July 2020

Travel to same retailer across 8 states. Maintaining product levels and appearance, Complete plani-gram resets, Create planogram based on trends in the area, Keeping detailed and precise records CSR - Customer Service Representative

GDIT - Lynn Haven, FL

August 2018 to April 2019

1. Customer support and service

2. Proficient health insurance knowledge

3. Adherence to policy and HIPAA laws protecting consumer PII/PHI at all times 4. Time management

Merchandiser

Fernlea Nurseries - Panama City, FL

April 2018 to August 2018

Temporary position, merchandising plant material for company contract with Home Depot stores in Panhandle area.

Merchandiser/Key Leadership

Tjmaxx - Panama City, FL

July 2007 to October 2016

• Department maintenance and store resets

• Merchandise Coordinator overseeing the display for clothing, jewelry, housewares, children/toys, and accessories departments.

• Key/Shift Manager

• Cash Office/Deposit tracking

• Layaway

• Customer Service Coordinator

• Inventory Management

FOH Manager

Shuckum's Oyster Pub and Grill - Panama City Beach, FL 2015 to 2016

• Supervised front of house staff (i.e. wait staff, bar staff, busser staff, gift shop attendants and product levels, host staff, at height of season: 100+ staff members),

• encouraged diversity in seasonal staffing

• Delegated training procedures

• Ensured customer satisfaction

• Maintained food quality

• Oversaw social media

• Monitored public reviews (also addressed all customer concerns)

• open/closing manager

• tracked business trends according to sales and revenue

• Marketing

PreK Substitute / Early Childhood Educator

Daycare Personnel - Panama City, FL

2013 to 2015

responsible for record keeping of classroom progress, organizing classroom projects, maintaining child/mentor relationships, maintaining parent/mentor relationships, required adherence to state

government early childhood education goals, oversaw age groups from 1year to 5 years old. Teacher /Youth Leader

LA Youth Center - Callaway, FL

2010 to 2012

Role: Daycare Personnel responsible for record keeping, organizing classroom projects, maintaining child/ mentor

and parent/mentor relationships, lead homework teacher for all school agers, worked with age groups from 1year to

14 years old.

Outback Steakhouse Staff

Outback Steakhouse - Multiple locations

January 1998 to January 2004

• Bartender

• Cash office

• Staff/shift manager

• Waitress

• Headwaiter

• Travel team

• Classroom Trainer (local and travel)

Education

Associate Degree in Liberal Arts

Danville Community College - Danville, VA

2006

Skills

• Calendar Management (3 years)

• Data Entry (6 years)

• Filing (6 years)

• General Office (6 years)

• Planogram

• Early Childhood Education

• Merchandising

• Event Planning

• Restaurant Management

• Toddler Care

• Childcare

• Bartending

• Payroll

• Experience with Children

• Teaching

• Mentoring

• Public Speaking Skills (3 years)

• English

• Typing

• Organizational Skills

• Research

• Administrative Experience

• Management

• Time management

• Planograms

• Customer service

• Marketing

• Quality control

• Upselling

• Microsoft Office

• Retail management

Certifications and Licenses

driver's license

Six sigma yellow belt

Present

Assessments

Retail Skills: Shelf Stocking — Highly Proficient

July 2019

Measures a candidate's ability to receive and store merchandise or product. Full results: Highly Proficient

Case Management & Social Work — Proficient

August 2020

Prioritizing case tasks, gathering information, and providing services without judgment Full results: Proficient

Management & Leadership Skills: Impact & Influence — Expert August 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Expert

Customer Service — Proficient

September 2020

Identifying and resolving common customer issues

Full results: Proficient

Customer Focus & Orientation — Proficient

August 2020

Responding to customer situations with sensitivity Full results: Proficient

Written Communication — Proficient

August 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Filing & Organization — Highly Proficient

March 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Work Style: Conscientiousness — Highly Proficient

May 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Expert April 2020

Planning and managing resources to accomplish organizational goals. Full results: Expert

Attention to Detail — Proficient

March 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Recruiting — Proficient

September 2020

Managing the candidate sourcing and selection process Full results: Proficient

Outside Sales — Highly Proficient

September 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient

Customer Service — Proficient

September 2020

Identifying and resolving common customer issues

Full results: Proficient

Scheduling — Proficient

September 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Verbal Communication — Expert

September 2020

Speaking clearly, correctly, and concisely

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Key strengths:

Calendar Management • Microsoft Office • Administrative Skills • General Office Duties Organization • Data Entry • Filing • Inbound/Outbound Calling • Microsoft Word • Telephone SkillsBusiness

Correspondence

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