CHRISTOPHER ALLEN

Shreveport-Bossier City, LA

318-***-****

adj6l6@r.postjobfree.com

Results driven professional with extensive experience in high pressure, time sensitive businesses and proven record of success in on-time delivery of products/services. Decision-maker/leader with third-party logistics service providers, vendors, change agents, and agencies. High performance team builder/player able to organize, develop and mentor others. Excellent leadership, technical, and communication skills.

SQI Logistics (Amazon & FedEx Delivery Service Partner) Shreveport, LA

OWNER and CEO Apr 2016 - 2021

Specializing in time sensitive transportation and delivery of Amazon and FedEx (Walmart, Target, Best Buy and other e-commerce shippers) packages to U.S. Post Office locations in the AR-LA-TX-OK region. Oversee FTL, LTL, contract logistics, e-fulfillment, last-mile delivery operations planning, and daily optimization needs to ensure customers' shipments is delivered and picked-up on time. Responsible for ensuring the organization runs smoothly and meets its goals within specified SLAs. Create strategies and plans for company growth. Accountable for P&L budget, workplace culture, staffing, human resources, and team building. Other responsibilities include overseeing all departments, creating and enforcing workplace policies/procedures. Develop deep relationships with partners, vendors, company leadership and associates. Negotiating partnerships and contracts. Hiring management staff. Analyze the company's performance through deep diving into quality metrics to identify sound business processes using KPI’s, financials, and analysis. Makes decisions on the company's behalf. Monitor industry trends and anticipate customer experience and satisfaction. Establish short- and long-term vision for the company to continually raise the bar and drive high performance teams to deliver results for high quality products, services, and processes.

AFS Logistics (Corporate Office) Shreveport, LA

QUALITY SYSTEMS ANALYST May 2012 - Mar 2016

A newly created position that planned, developed, implemented, and maintained compliance with quality assurance standards, business processes, documentations, and audit methods for maintaining an ISO-9001 Quality Management Systems throughout the organization. Lead the Executive Leadership Team on the development and management of the quality systems requirements that defined Best Practices and SOPs’ for medium to high complex business issues and solutions for continuous improvement results that met and exceeded customer satisfaction rate by 10%.

Columbia Services, Inc. Dallas-Fort Worth, TX / Shreveport, LA

SHIPPING CONSULTANT Sept 2009 - May 2012

An Independent Consultant, specializing in improving Client’s end-to-end supply chain performance through improved processes, increased efficiency, and technology solutions. Partnering as a Subject Matter Expert optimizing Clients transportation, logistics, and supply chain operations in ways that significantly improved Customer service and asset utilization while reducing unnecessary investments and costs.

DHL eCommerce Global Mail Dallas / Atlanta / Virginia

New OPS PROJECT SPECIALIST Dec 2006 - Aug 2009

Oversaw a new initiative to replace legacy operating systems with a single global IT platform which supports all Best Practice processes, documentation, and financials. Apply extensive business systems experience to rapidly learn “As Is” processes and “To Be” constraints. Conceptualized, communicated, and articulated impact on a new systems application by providing analysis of project options and expected operational benefits. Managed upgrade from concept to integration. Performed specification, integration, business acceptance testing, developed SOP documentations, scenario analysis, business process flows and mapping to ensure smooth U.S. rollouts. Lead Business Team testing/training on multifunctional IT, TMS, WMS, SAP, and Terminal operations projects. Served as Quality Assurance and Process Development Innovator. Global Project budgeted at $50 million.

DIAKON Logistics Dallas / Houston / Austin / San Antonio

REGIONAL OPERATIONS MANAGER – Southwest Region Nov 2004 - Nov 2006

Plan the daily direction of a regional third-party logistics fulfillment operations and delivery stations by developing market penetration, ensuring profitability, building strong Customer relationships, and achieving specific KPI standards through effective partnering with delivery contractors and coaching of staff. Organized all aspects of business including budget analysis, P&L statements, and contract & rate negotiations. Instrumental in start-up of new dedicated accounts in DFW market (JCPenney’s 11/05, Conn’s Home Plus 5/05). Restructured Home Depot/EXPO Design Center “white glove” delivery operations resulting in improved operations by meeting productivity standards for the first time since start-up. Lead SW Region from Home Depot’s lowest to its top performer with 99% on-time delivery YOY.

FedEx Shreveport, LA

SR. SERVICE MANAGER III Home Delivery (2001 Start-up Division) Aug 2001 - Aug 2004

FedEx Ground Jul 1999 - Aug 2001

Responsible for Operations Planning and Engineering of local FedEx Terminal Operations. Oversaw all Dock/P&D/Administrative and P&L functions to ensure optimum safety, service quality and financial

objectives that contributed to the success of local field operations. Interacted with over 30 contractors for improved Contractor Relations and high Customer satisfaction. Appointed to FedEx Regional Task Force.

DHL Express Atlanta, GA / Huntsville, AL

SERVICE CENTER MANAGER Jan 1996 - Jun 1999

Managed Delivery Service Center and Airport Cargo Operations to ensure efficient scheduled pick-up and delivery handling of Customer materials and shipments in support of corporate, personal, and financial objectives. Developed operations plans and budgets based on goals and objectives. Ensure compliance with US Customs import/export regulations, duties, and tariffs.

UPS DFW Airport, TX

CONTROL CENTER SUPERVISOR Oct 1986 - Jan 1996 Established daily operating plans in conjunction with package sorting and air ramp operations to ensure processing, regulation compliance, and contingency planning to meet airline scheduling commitment.

QUALITY ASSURANCE SUPERVISOR Supervised Quality, Training, and Safety departments implementing procedures for hourly and operations management personnel. Performed operations audits in compliance with corporate standards.

PROJECT COORDINATOR / “UPS Planning Team” A special assignment including intensive weekly sessions as training instructor for newly promoted supervisors for 1994 Start-up of UPS’s DFW Regional Gateway.

EDUCATION

B.S., Business Management, Paul Quinn College, Dallas, TX

FedEx University, Atlanta, GA

UPS Management School, Dallas, TX

Computer Information Systems, DeVry University, Irving, TX

DHL Training FedEx Training UPS Training

Project Management Keys to Success Management by Commitment

Strategic Business Planning Situational Leadership Train-The-Trainer

Organizational Management TQM I, II & III Employee Relations workshop

Oracle and TMS Interactive Management Dimensions of Leadership

International Shipping Inbound/Outbound Logistics Lean/Six Sigma Certification

Business Analytics

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