Customer Insurance

CURRICULUM VITAE

SAKTHI .D

No. ***, Boopathi Nagar,

Near Vinayargar Kovil Street,

Arcot – 632503. Contact No: 967-***-****

Vellore –District. E-Mail ID:*****************@*****.***

OBJECTIVE

PERSONAL PROFILE

ACADEMIC QUALIFICATION

TECHNICAL SKILLS

To emerge as a successful professional using skill, hard work and creative abilities in an organization that enhances professional progress.

Enthusiastic, energetic and a punctual professional with the ability to face challenging situations and handle complicated issues with ease. A self-motivated person with the willingness to learn and imply new ideas and the ability to cope with pressure and also a good team player with problem-solving ability.

UG: B.sc COMPUTER SCIENCE In ADHI PARASAKTHI COLLEGE OF ARTS AND SCIENCE, Kalavai. <June 2009 – April 2012> (With 75%)

UG Project: PAY ROLL SYSTEM Using VB Platform and MS –Access Data Base.

PG: MCA In ANNA UNIVERSITY REGIONAL CENTRE, Madurai. <September 2012 – June 2015> (With 75%)

PG Project: TACKLING INFORMATION FIDDLERS USING CLUSTERING IN HIGH DENSITY WRAN Using Java Platform and Android.

Programming Languages: C, C++, JAVA, HTML, VB.

Data Bases: MS-SQL, Oracle 10g.

Operating Systems: Windows XP, Windows 7, Windows Professional, Windows 8.

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PROFESSIONAL EXPERIENCES

Organization: Barclays Shared Services Private Limited

Designation: Process Advisor

Process: Reopens (UK)

Achievement: I got a Pace Badge for the Quality of month and solve the customer requirements in good manner.

Work Period: August 2015 – August 2016

Job Description:

PPI is an Insurance Policy. The Insurance policy missold with credit card by the Onshore Employees. Once the Public knows that they are paying insurance monthly without their knowledge then they complain against the Organization. The London court ordered the Organization to repay the policy amount to the affected people if they really don’t know that they are paying insurance or else no need to pay. So, the Organization started the offshore process in Chennai which Payment Protection Insurance simply called as PPI.

We have to take decision for the customer’s recent complaint about PPI. There are so many sub processes like Log and DM, Reopens, Remediation, ID and V, QC etc..,

But, I worked in the process Reopens. Reopens is nothing but, the customer reopen their complaint then it will come to Reopens Queue. Reopens team need to check the Complaint letter of customer and have to take action for that complaint letter as per Business Rules and Regulations.

Roles and Responsibility

As a Process Advisor of Reopens Team Initially I need to check whether the customer complained about the PPI or not.

If the customer had not complained against the PPI then the Reopens Team should not response the customer directly. But, the Reopens team will check the complaint and move the complaint to relevant team or Queue on the basis of customer’s requirement.

If the customer had complained against the PPI then Reopens Team should take responsible for the customer’s Requirements.

The three conditionals stages of Reopens are RATIFICATION, ACKNOWLEDGE and RESOLVE.

RATIFICATION: if the customer doesn’t pay the PPI or In-case when the customer paid the PPI and the repayment was made by the Organization then the Complaint/ Case falls under the Ratification.

So, we have to send previous decision letter to the customer which is already pre-templated

ACKNOWLEDGE: If the Customer still paying the Insurance without their knowledge or The Organization again mis-lead the customer then, the process advisors need to send the Acknowledgement letter to the Customer.

RESOLVE: Whether the Customer’s recent complaint is not relevant to the PPI or Not Relevant to reopens team then the case falls under the Resolve condition stage. Once, the customer complaint fall under the Resolve state then the Reopens Team can close the Case/ customer complaint directly.

Previous Organization: Absolute Global Services

Designation: Business Associate

Process: Survey ( Australia)

Work Period: August 2017 – November 2017

Job Description:

Survey team need to take survey from the Australian citizens because, our client Somartan Groups is an Australian Firm for Real Estate. So, The Survey Team need to get relevant information from the Australian Citizens regarding their Personal Details to sell a property.

Roles and Responsibility:

As the Business Associate of Survey Team, I should get Personal details from the Australian Citizens.

I have to achieve the daily targets by getting their personal details.

I have to get their information through the Pre Recorded Voice Application (CRM).

There is no need to talk with customer directly but select the relevant questions and answers with help of CRM Application.

I have to save their information securely for the future use of Appointment’s Team.

DECLARATION

I hereby declare that all the above details furnished by me are true and genuine to the best of my knowledge.

Date: Signature

SAKTHI.D

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