FATIMAH NACHIAH BINTI HAJA BAHRUDEEN ( ANGELINE )

adj6ho@r.postjobfree.com 010-*******

E-3-4 iris apartment taman desa, taman abadi indah jalan klang lama 58100

Objective

To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.

Experience

Absolute Marketing Communication Sdn Bhd

12/11/2019 -

Marketing Executive/ Customer service Executive( Unilever Project )

30/06/2020

Job Description

Incharge of a project

Answering calls

Do market survey with customers

Introducing company products to potential customers

Replying emails to the customers

Fixing appointments with customers

Managing team over 50 staffs from all over malaysia

Assigning duties to the staffs

Record attendance

Handling monthly reports and payrolls for employees

Able to handle case which need to be escalated

Reason for leaving : Project ended

M1 Call Center (Singapore Telco)

15/02/2018 -

Call Center Executive

25/09/2019

1.

Its a 24/7 call center

2.

Able to work under rotational shift

3.

Able to work on Saturday, Sundays

4.

Job Description

Handling inbound calls and assist customers with their inquiries and complaints

Assisting customer with first level troubleshooting and provide customer first level solution

Need to handle emails and do outbound calls if necessary

Arrange call back for customers who don't know how to speak English and Malay

Keep records of total calls received per day and report to TL

Able to handle case which need to be escalated

Reason for leaving : Resign due to family issue

Celcom call center

10/01/2017 -

Call Center Executive

09/10/2017

1.

Its a 24/7 call center

2.Able to work under rotational shift

3.

Able to work on Saturday, Sundays and Public Holiday

4. Job Description

Handling inbound calls and assist customers with their inquiries and complaints

Escalate case which need to be followed up to TL through emails

Assisting customer with first level troubleshooting

Processing orders and applications requested by the customers

Cross selling current promotion to customer

Asisting new customer with payment over call

Able to handle case which need to be escalated

Reason for leaving : Contract ended

Education

2016

smk desa perdana

Art (SPM)

6grade

Skills

Microsoft word Microsoft excel

Reference

Mr. Joseph - "Celcom"

Team Leader

adj6ho@r.postjobfree.com

+601********

Mr.Gabriel - "Absolute Marketing Communication Sdn Bhd"

Supervisor

-

012-*******

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