Digital Marketing Lean Six

Odunayo Oluwatuyi

404-***-**** I Email Address: adj6fw@r.postjobfree.com LinkedIn

AGILE SCRUM MASTER LEAN-AGILE DIGITAL TRANSFORMATION

Certified Scrum Master with 5+ years of experience and knowledge of Agile approaches including XP, Scrum, SAFe, Lean, Kaizen and Kanban. Previous experience with Agile tools and practices including User Stories, Continuous Integration, timeboxing, CE, CI, CD and Continuous Testing. Possesses expert negotiation, persuasion and conflict management skills to resolve unusual and complex issues within an internal and external team. Strong working knowledge of facilitating sprint/iteration planning, daily scrums, retrospectives, stakeholder meetings and ART events. Also experienced in Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalogs, BPM and Workflows.

Agile Scrum, SAFe, SDLC, Six Sigma DevOPs, Service Now Portal, ITIL, CALMR

Business Agility

Design Thinking,

Planning & Budgeting

Lean Agile Leadership Metrics & KPI, Kanban, Pre & Post PI Planning, XP Extreme stream,

Inspect & Adapt,

Excel, PowerPoint, SharePoint, WebEx,

Application Software, Power BI, Salesforce Marketing Cloud,

Process Design,

JIRA, Confluence

UI Policies within Service Now, Azure DevOps, Oracle, Data ETL Process, MS Office Suite, Balsamiq

oStrong analytical, problem solving, and quick learning skills blended with appetite for learning and implementing new technologies.

oExtensive knowledge in organizing around value, managing queue, SDLC, STLC processes, agile mindset, Waterfall deployment, and implementation.

oExperience in engaging with wide range of internal/external stakeholders and third-party clients or vendors.

oGreat interpersonal skills, data migration, reporting, dashboards and making recommendations.

Program Summary

Title – Agile Scrum Master Cenmic Management LLC Houston TX Feb 2020 – Date

Develop strategies that help teams collaboratively design and adopt agile team agreements and drive relentless improvements.

Mentor/coach team on the Agile Scrum pillars of transparency, inspection, and adaption.

Review Agile team structure to help guide, determine and recommend changes and approaches to the team as needed to reach high performance.

Facilitates team breakout sessions at PI Planning and work with RTE to monitor PI progress.

Guide and coach the product Owner & the team in validated learning to adhere to Scrum rules and practices.

Identify & document lessons learned and improvement recommendations in application in future iterations.

Facilitate the Agile team in managing and defining.

Achievements: Identify impediments impacting the Scrum team’s ability to deliver on Sprint goals, mitigating against barriers impacting the process cross functional team.

Title- Scrum Master Insight Tech Consulting Group Houston TX

Responsibilities: - Dec 2016 – Dec 2019

Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings.

Guided the team to remove impediments by having an understanding the control and release processes.

Assisted with prioritization and resolution of defects. Built trust with the Agile Teams and Product owner and other stake holders to enhance team's interaction.

Coached Product Owners in creation and maintenance of Product Backlog

Coached team members on Lean-Agile principles and providing continuously improved Agile/Scrum techniques, share understanding and commitment.

Interfaced with Program Management Office to ensure project goals and requirements are being met.

Organized and facilitated all sprint ceremonies, spikes and coordinates with other teams.

Participated in PI events, identified feature dependencies & ensured potential issues are resolved.

Created JIRA board, break down high level requirement and prioritize user stories and acceptance criteria.

Worked in collaboration with both technical and non-technical teams, bridging the gap between IT & the business, and 3rd party vendors.

Developed (functional and non-functional requirements), test cases and tested against the acceptance criteria which resulted in releasing a high-quality shippable product.

Achievements: The successful delivery of the key features contributed to 2.5% increase in customer loyally and engagement. Facilitated internal and external communication across multiple teams to improve transparency, and established information radiator that increased visibility.

Title - Technical Business Analyst: Fidelity IT Solutions July 2013 – Sept. 2015

Responsibilities

•Supported Product Owner to produce all analysis documentation, use case diagram, key screens, wireframes, prototype & other business stories in agile scrum framework.

•Configuration & Administration of common platform applications: Knowledge Base, Dashboards, Service Catalog, Workflows, Reporting.

•Deploy ServiceNow Portal, Service Catalog, Knowledgebase, Virtual Agent, off-line capability, ServiceNow analytics, KPIs, reports, dashboard, and setup data mappings.

•Developed a new “To Be” state & workflows which resulted in consistent and improved customer behaviour.

•Identified customer pain points, created the gap analysis, and mapped Customer journey with To Be process

•Created business requirement documents, subsequent functional specification, and process model creation.

•Worked in collaboration with both technical and non-technical teams, bridging the gap between IT & the business, and 3rd party vendors.

•Developed (functional and non-functional requirements), test cases and tested against the acceptance criteria which resulted in releasing a high-quality shippable product.

Achievements: Improves customer service rating by 5% with a further 10% increase in revenue.

ITSM Business Analyst: Pascal Scientific Limited Jan. 2012-May 2013

Responsibilities

Worked with ITSM teams to identify areas of improvement on Incident, Problem, Service Catalog, and Fulfillment.

Worked closely with end-users and business stakeholders to define business requirements for both systems and processes and translate them into user stories on ServiceNow Agile Development application/module.

Achievements: Improved team productivity by improving software development practices/processes with teams and across the organization. Completed project 2 weeks before approval phase saving the company 28% of budget.

MBA, Management

American Intercontinental University, Houston, Texas .

BS, Digital Marketing

The Federal Polytechnic, Bida, Nigeria.

PROFESSIONAL CERTIFICATIONS

Certified SAFe 5 Scrum Master

Certified Lean Six Sigma – Lean Six Sigma Green Belt - SSGI

ServiceNow Certified System Administration.

PROFESSIONAL ASSOCIATION

Project Management Institute

Scaled Agile Incorporation – SAFe

Summary

Core Competence& Tool

Key Strength

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