JENARO DELA

CRUZ

adj6f1@r.postjobfree.com

+639*********

**** ***** **. ****. ** Zn.5

Dist.1

Tondo, Manila 1012

SKILLS

• Multitask and manage several

ongoing tasks and priorities •

Technical support experience

(troubleshooting issues with

browsers, plugins, and Internet

connections, as well as software and

hardware issues on PC, Mac and

mobile devices) • Tech savvy with

wireless and mobile products • Solve

issues through asking good

questions, visualizing the problem or

situation and thinking creatively to

solve it.

REFERENCE

Reference available upon request - ""

OBJECTIVE

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

EXPERIENCE

Asia Premier One Source

August 2018 - to present

Client Care Associate

Interacts with merchants, agents or sales rep on any account issues or technical concerns. Always willing to provide full effort on any given Tasks.

Visaya Knowledge Process Outsourcing

May 2017 - August 2018

Technical support tier II

Usually provides troubleshooting steps for a high end gadget, diagnose if it’s bound for repair and to ensure in processing follow up or call back. Specially to escalated cases and irate customers.

Alorica

October 2016 - March 2017

Customer Care Representative

Assisting customers in their online account and orders. Mediates consumer’s concern with the sellers

EDUCATION

Jose Fabella Memorial High School

JUNE 1996 - MARCH 1997

Secondary education

JOBS DESCRIPTION

• Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance

• Guidance of the users to support them in becoming more productive

• Support in the development of programs to train the customer on how to properly use the products

• Concession of the customers' troubles by recommendation of products, services or procedure

Contact this candidate