HELENA BRINK

Toronto, ON M*N *C* 647-***-**** adj6eq@r.postjobfree.com

Education

Bachelor of Arts: Psychology & Smith Certificate in Business Expected in 04/2023 Queen’s University - Kingston, ON

Current Overall GPA: 3.81

Professional Summary

Seeking an internship or employment opportunity for summer 2021. High achieving student interested in the intersection of psychology and business. Excited to learn from high-performing teams and individuals. Possess excellent communication, problem-solving, analytical, and teamwork abilities. Pursuing a career in Industrial Organizational Psychology. Current interest in marketing, consulting, human relations, and graphic design positions.

Work and Volunteer History

Hostess 05/2019 to 08/2019

Windermere house – Muskoka, ON

• Managed in-person and telephone guest inquiries, customer service requests, reservation bookings, and waitlists.

• Recorded, analyzed, and reported relevant statistical data, including restaurant efficiency data and CRM information using OpenTable Restaurant software App.

• Utilized organizational and analytical skills by referring to OpenTable shift data to optimize customer seating to promote customer satisfaction and server equality.

• Attended to customer service complaints and provided sufficient compensation.

• Aided in planning and executing various guest parties by organizing menus, layout, and special requests.

• Managed positive guest relations by creating meaningful connections with customers.

• Participated in teamwork by assisting servers in taking drink orders, bussing tables, and completing other requests.

Student Program Coordinator (Volunteer) 10/2018 to 06/2019 Nelson Mandela Elementary School – Toronto, ON

• Participated in the organization and operation of an inter-school reading buddy program focused on connecting students from different socioeconomic statuses.

• Collaborated with teachers to design fun and enriching learning activities for buddies.

• Prepared and presented informational talks and Q and A's to participants outlining the importance of inclusivity and diversity sensitivity.

• Exercised leadership through supervising students in classrooms and during travel.

• Completed evaluation forms for older buddies and reported their positive and negative behavior to their advisors.

Skills

Graphic Design & Media Presentation

• Adobe Illustrator, Photoshop, and Premiere Pro cc

• Wix website creation

• Microsoft PowerPoint, Word, and Teams

• Mainstream social media platforms

Statistical Computing & Data Visualizations

• RStudio

• SPSS Statistics

• Microsoft Excel

• OpenTable

General Skills

• Reliable and timely

• Collaboration and social intelligence

• Self-motivated and detail-oriented

• Efficient problem solving under pressure

• Organization and scheduling

Awards and Achievements

Queens Student Award/ Scholarship (2019-2020)

• Entrance scholarship awarded to applicants with exceptional academic achievements. Queens Dean's Honor List (2019-2020)

• Recognizes undergraduate students who have achieved an academic year GPA of 3.50 and above. Coaches Award (2018-2019)

• Awarded for actions as captain of the senior girls’ volleyball team (high caliber team-OFSAA qualifiers).

• This award is given to an athlete who consistently demonstrates dedication, teamwork, and a positive attitude. Performance Character Award (2017-2018)

• Awarded to a student that has exemplified commitment to a class, team, or activity. They embrace challenges, seek excellence, and show resilience and perseverance while being supportive of others. References Available on Request

Contact this candidate