ANDREA RODRIGUEZ

Santa Maria,CA *****

805-***-****

adj6c7@r.postjobfree.com

SUMMARY

Bilingual cleaner offering 2.5 years of experince and fluencey in English and Spanish. Skilled at independently handling all types of cleaning, including floors, bathrooms and work areas, Learns quickly on job amd multitasks with ease.

SKILLS

Fluent in English and Spanish

Exceptional time management

Supply inventory management

Mixing cleaning chemicals

Minor Repairs

Communication

EXPERIENCE

JanPro

Santa Maria, CA

Cleaner 02/2018 to Current

Sanitized frequented areas and equipment using approved supplies.

Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.

Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.

Restocked supplies, replacing toiletries, liners and soaps.

Handled and stored hazardous chemicals safely to prevent injury or illness.

Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.

Transported trash and hazardous waste to appropriate disposal area.

Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.

Black Bear Diner

Santa Maria, CA

Server/Shift Lead 08/2017 to 12/2019

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Operated POS terminals to input orders, split bills and calculate totals.

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.

Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Promoted desserts, appetizers and specialty drinks to optimize sales.

Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.

Prepared salads, appetizers and set up garnish stations to assist kitchen staff.

Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.

Collaborated with host, bus person and cook to serve up food and beverage options.

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.

Processed customers' payments and provided receipts.

Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Denny's

San Luis Obispo, CA

Manager 05/2016 to 01/2017

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

Assigned tasks to associates to fit skill levels and maximize team performance.

Recruited and hired qualified candidates to fill open positions.

Trained employees on additional job positions to maintain coverage of roles at all times.

Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.

Greeted and encouraged feedback from customers to implement in-store operational changes.

EDUCATION

HIGH SCHOOL DIPOLMA

Pionner Valley High School, Santa Maria, CA 06/2014

Allan Hancock College, Santa Maria, CA

HONORS

Member, Small Business Association (2018-Present)

Certificate in Microsoft and Excel (2015)

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