Objective:

Business Analyst with two years of experience with excellent analytical and problem solving skills. Helped raise effectiveness and usage of business targeting tools by 10%.

Work Experience:

Business Analyst 1 - Pearne & Gordon, Cleveland OH Jul 2018-Aug 2020

●Conducted requirements gathering sessions with users; facilitate the requirement validation sessions and work group meeting sessions.

●Analyzing the client's requirements and data

●Designed and developed flow charts, activity diagrams, decisions trees and decision tables to support the business requirements

●Assisted in developing analysis workflow improvements to raise effectiveness by 10% and decrease errors by 15%.

●Ensure all accounts policies and procedures are adhered to including travel related and recommend changes to policies for various new software.

●Manage the full accounts payable cycle from receipt of invoices to payment; including coding invoices, matching purchase orders, obtaining approval, and entering the foreign and domestic invoices into the accounting system.

●Coordinate with vendors and assist to recover all overdue payments.

●Assist in the processing of revenue impacting adjustments and ensure the adjustments are recorded accurately and timely.

●Assists in development and daily preparation of all managerial reports used for tracking and analysis.

●Administer various non vendor invoices, monitor expense reports and evaluate for appropriate signatures in invoices.

●Develop and maintain professional relationships with new vendors and handle all inquiries from customers and employees.

●Assisted Finance team to help optimize business processes

●Worked on project planning, budgeting and expense reporting for Agile and Waterfall projects

●Assist the sales organization to help with account support in the areas of trade program setup and maintenance, deduction validation and clearing, AP check payments, and forecasting.

●Worked with BA to streamline business processes.

Account Payable Analyst- SDN Corporation, Parma, OH Apr 2016- Aug 2017

●Responsible for ensuring consistent, compliant and profitable operations at the station, with the goal of increasing profits over time.

●Maintain and increase revenue, create and manage expenses according to inventory/payroll budgets.

●Arranged and attended meetings with vendors/distributors.

●Ensured proper store maintenance i.e., hygiene, product placement, and security.

●Consulted with customers on beauty care needs and made recommendations.

●Use market research to capitalize on consumer trends, to determine expected sales volume for new products and to set competitive prices.

●Make decisions on all products sold and services offered with the goal of maximizing station revenue.

●Manage customer complaints and oversee the resolution of these complaints.

●Ensure that employee conduct standards are met at all times and implement the company’s disciplinary policy with written warnings and terminations.

●Ensure that safety protocols required for the gas station are always followed.

Sales Associate/ Repair - Walgreens, Independence, OH Mar 2015 - Jan 2016

●Welcome customers needs and provide assistance and information on product features.

●Assist the customer with any questions they have about the purchase they want to make.

●Often help the customer with refunds and resolve common complaints.

●Ensure high levels of customer satisfaction through excellent sales service.

●Efficiently managed cash registers and completed service transactions and balancing drawers.

●Prepared for promotions by rearranging stock, adding signage, and retagging merchandise.

●Directing customers to merchandise within the store.

●Increasing in store sales.

●Maintaining an orderly appearance throughout the sales floor.

●Ability to perform under pressure and address complaints in a timely manner.

Front Desk Coordinator - Three Friends truck and Auto Repair Mar 2013-Apr 2014

●Greet clients and answer phones in a professional manner providing answers when possible and transferring calls or taking messages when needed.

●Set up meetings and appointments with customers or partners.

●Enter customer and client information into the computer system and update data of existing clients.

●Counted end of shift cash receipts to ensure accuracy with paper and computer receipts.

●Performed other clerical duties such as sorting and distributing mail and sending faxes.

●Maintain office harmony by resolving client issues.

Professional Summary:

●Bilingual; proficient in English and Hindi

●Microsoft Office Efficient

●Organized and Efficient

●Problem Solving

●Research Methodology Techniques

●Business Requirements

●Excellent Social and Interpersonal Skills

●Ability to build and maintain relationships with customers

●Data and metrics interpreting skills

●Reporting skills

●JIRA

●Sales Force

Education:

Cuyahoga Community College- Associates of Business Management December 2020

Cleveland State University - Bachelors of Business Administration: Marketing December 2021

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