Sales, Customer Service, Coaching, Athlete, Recruiting, Outreach
Resume:
Robert B. Mordan Jr.
CONTACT
*********@*****.***
Coal Township, PA 17866
EDUCATION
B.S. Homeland Security
Management
Central Penn College
Summerdale, PA
ASBD, Hotel/Restaurant
Management
Central Penn College
Summerdale, PA
CERTIFICATIONS
National Incident Management
System (NIMS) IS-100
NIMS IS-200
NIMS IS-700
NIMS IS-800
HIGHLIGHTED
SKILLS
Strong Critical Thinking Skills
Effective Time Management and
Organization Abilities
CAREER OBJECTIVE
Driven professional seeking position where I can maximize my 10+ years of supervisory and management experience. Strong decision-making and problem solving skills. Ability to effectively communicate and collaborate with others. EXPERIENCE
BUSINESS CONSULTANT
PENNSYLVANIA CAREERLINK SUNBURY, PA AUGUST 2018 - AUGUST 2019
Cultivated relationships with employers within a 3 county territory, on strategy, goals, and development
Assisted clients with recruiting and retention of employees
Developed a business model or marketing plan to reach prospective job seekers
Attended networking and professional development functions
Assisted with ENGAGE grant program for Northumberland County
Worked with organizations to utilize grant funding for community revitalization EMPLOYER OUTREACH MANAGER
PENNSYLVANIA COMMUTER SERVICES FOR AECOM YORK, PA 2015 - 2017
Managed the travel demand management (TDM) programs for 4 counties
Built and maintained relationships with employer partners
Performed a range of marketing and outreach tasks aimed at enhancing opportunities for Commuters to utilize non-drive-alone means of transportation
Utilized grant funding in order to run a successful TDM program in the region
Developed, promoted, and implemented a range of employer work-site operational Programs to improve business operations and increase alternative mode use to improve overall air quality and mitigate traffic congestion Robert B. Mordan Jr.
PART-TIME WORK
OWNER AND DJ
AXIS SOUNDS COAL TOWNSHIP, PA
JANUARY 2010 - PRESENT
Perform various duties relative to
consultation, music selection,
planning agenda, and master of
ceremony
Meet with clients to discuss details
of event (wedding, reunions, etc.)
and maintain all technical
equipment to ensure proper
function and set up
Respond to all requests from
clients and guests to guarantee
customer satisfaction
VOLUNTEER
EXPERIENCE
Assistant Baseball Coach,
Southern Columbia High School
Head Coach, Shamokin Youth
Basketball League
REFERENCES
Craig Dean
Co-Owner, All Sports America
Michelle Meiser
Director Of Admissions,
Central Penn College
Kevin Fura
Professor and Colleague,
Central Penn College
EXPERIENCE (CONTINUED)
ADMISSIONS REPRESENTATIVE AND LOCATION DIRECTOR
CENTRAL PENN COLLEGE SUMMERDALE/BETHLEHEM, PA 2010 - 2012
Networked with businesses to promote college enrollment of their employees
Educational outreach with community colleges to promote bachelor degree completion
Enrolled prospective students in online programs as well as programs offered onsite
Budgeted and forecasted based on enrollment projections
Trained staff members
Involved in community events with the Chamber Of Commerce EARLY CAREER EXPERIENCE
REGIONAL SALES MANAGER
ALL SPORTS AMERICA NORTHUMBERLAND, PA 2004 - 2010
Responsible for business development and networking
Sold over $500,000 in less than one year
Intense organizational skills, phone skills, sales and service CRUISE AND VACATIONS SALES EXPERT
TRAVELOCITY.COM (NATIONAL CALL CENTER) PLAINS, PA 2002 - 2004
Worked with 9 cruise lines in selling cruise packages in a call center environment
Sold over 1 million dollars in less than one year of employment
Built rapport and grew existing customer base
Handled over 100 calls per day
Named top salesperson of the quarter in 2002
SUPERVISOR
PENSKE TRUCK RENTAL (NATIONAL CALL CENTER) READING, PA 2000 - 2002
Supervised a team of 12 Telephone Sales Representatives
Monitored employees and provided feedback to enhance performance
Motivated employees to better achieve their goals
Provided on-the-job training in various fields for employees
Resolved any customer service situations or complaints
Contact this candidate