Resume: Odette Ndolo

CURRICULU M VITAE

A BOUT ME -

I am able to handle multiple tasks

on a daily basis as well as a

dependable person who is great

at time management. I value

honesty and reliability in the

work place. Even though I take

my work seriously, I do have a

good sense of humour.

Odette Ndolo

Odette Ndolo

P O Box 3286 White River 1240

Phone: 072******* / 082*******

E-mail: adj68r@r.postjobfree.com

Objectives

Dedicated Travel Consultant and experienced Debt collector, motivated to maintain customer satisfaction and contribute to company success and work my way into management position. Proven ability to work under pressure and establish rapport with client and exceed sales and service quotas. Only together we can build a better future, therefore my communication and team-working skills. Education

Secondary: Metropolitan College (2012)

Grade 12

Tertiary

Westcol College: Mechanical Engineering N1 (2015)

Fitting and Machining

Experience

Debt Collector (October 2015 –July 2016)

RCS (Liberty Grande Building, Goodwood,Cape Town)

• Inbound and Outbound Calls

• Rehabilitation of cards and loan account

• Managing queries and Email correspondence

• Loading Debit orders (Naedo & Adhoc)

• Capturing & Updating Customer Information

• Managing and following up on customer payments

Legal Collector ( September 2016–August 2017)

A De Vos Attorneys (35 Brickfield RD Woodstock, Cape Town)

• Resolving queries, Claims and managing Diary for Debtors

• Rehabilitating Accounts and applying Legal Procedures According to NCR

• Updating and Capturing current Information of Debtors

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Resume: Odette Ndolo

• Inbound and Outbound Call

• Lease via Email on Outlook with Customers

Travel Consultant (1 October 2018 –Current)

Webhelp( Thomas Cook) (3 Protea RD Claremont, Cape Town)

• Assisting Customers with Booking Holidays and Flights

• Making and Amending Hotel and Flight Bookings booking reservations on Actom live systems

• Assisting with online check-in and boarding passes for flights

• Customer engagement through phone, Emails and web chat.

• Inbound Customer services and Outbound Feedback

• Soft Sales of Flight and Hotel Packaging

• Making payments in real time and debit order payments

• Resolving escalations in a timely and Professional Manner

• Ensuring customer satisfaction and World Class Customer Services

• Assisting customers with online shopping on Very and littlewoods sites by Shopdirect.

• Arrange returns, delivery and collection and faulty items

• Updating and capturing customers information as well as Email correspondence

Skills and Achievements

Hardworking

Problem solving and Active Listening

Organized and Priotization abilities

Written and Oral Communication

3RD place Top Performer, 2nd Place Top performer and 1st Place Top performer out of the whole company at Thomas Cook in the 2019 respectively. References

Name: Carol Van Der Westhuizen

Relation: Team Leader (RCS)

Contact: 079-***-****

Name: Marvin Dicks

Relation: Manager ( A De Vos Attorneys)

Contact: 076-***-****

Name: Kiyaam Viljoen

Relation: Team Leader ( Webhelp)

Contact 064-***-****

I Odette Nicholette Ndolo declare that the above information is to the best of my knowledge, true and correct.

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