484-***-****

adj67d@r.postjobfree.com

Baltimore, MD

Steven J. Capriotti

Enterprise Agile Coach, SPC5, CSM, CSPO

Key Skills and Knowledge

Agile Scrum Software Practices

Product Owner (certified CSPO)

Agile Coaching

Team Coach

Stakeholder Advocate

Servant Leader

Scrum Master (certified)

SAFe (SPC5)

User Story Definition

Backlog Management

Iteration Planning

Portfolio Management

Project Management

Product Management

Personnel Management

Requirements Management

Use Case Development

UML Modeling

CMMI Processes

Security Clearance

Domain Experience

Human Services

Billing/Payments

Consumer Credit

Consumer Lending

Consumer Checking/Savings

Collections

Data Analytics

Defense DRRS-A

Financial

Fraud ID&V

KYC - Know Your Customer

Management Tools

Rally – Agile Tool

VersionOne – Agile Tool

JIRA – Agile Tool

Team Foundation Server

Microsoft Office

Rational Tools

Summary

Over 20 years experience in Information Technology with software systems forming a solid base of understanding and application to the management of software development. Over 14 years’ experience focused on Agile methodologies. Currently an Enterprise Agile Coach with previous experience as a Senior Scrum Master, Product Owner, and Agile BSA, along with Agile Transformations.

Project Experience

State of Maryland, DHS (Contractor), Enterprise Agile Coach May 2018 – Present

• Serving DHS (Department of Human Services) MD THINK program as the lead Enterprise Agile Coach. Project is a multi-year cloud transformation of their legacy systems.

• Contributing to the enterprise-wide Agile SAFe transformation/adoption and continuous improvement across the organization with over 50 agile teams.

• Coaching activities involve working with all organizational levels (teams, stakeholders, and leadership) to help them use a Lean-Agile approach for culture change and value based delivery.

• Designed and gained leadership approval for re-launch of entire enterprise SAFe ART structure from 2 large trains into 7 value stream based Trains, as part of a large system Solution Train.

• Defining Agile governance for the enterprise in relation to the re-launched ART structure.

• Work with Product Owners and stakeholders for advancing portfolio definition, and collaborate during PI planning for feature selection and decomposition into stories.

• Provided instructional Agile training to groups and individual roles within the organization.

• VersionOne administrative experience in setup up of new ARTS and Teams, and reporting.

AmerisourceBergen (Contractor), Senior Scrum Master / Agile Coach Oct 2017 – Mar 2018

• Working as Scrum Master for multiple Data Analytics Scrum teams that are responsible for the AmerisourceBergen Enterprise Analytics Platform.

• As Coach/Servant Leader: Instruction/guidance on Scrum framework, Scrum ceremonies, grooming, backlog management. Specific guidance on story writing, portfolio management, and release planning with Product Owners and BAs

• Schedule and facilitate the Scrum process (daily stand-ups, sprint planning, backlog grooming, scrum of scrums, sprint reviews & retrospectives).

• Recommended team restructuring to improve collaboration, with BAs to be part of the scrum team commitment. Supported the changes through team split, and led both teams through reformation.

• Ensure active, bi-directional, consistent communication (scrum of scrums) between multiple Product Owners, BAs, the scrum team, and PMO

SAP (Contractor), Senior Scrum Master / Agile Coach March 2017 – Aug 2017

• As Coach/Servant Leader: Instruction/guidance on Scrum framework to startup team with minimal to no Agile experience. Coached on Agile/Lean techniques for determining team norms.

• Established team governance, Sprint schedule, ceremonies (ex. Demo’s, Retrospective), evaluated and introduced sprint execution velocity and led/coordinated corresponding activities.

• Schedule and facilitate the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives).

• Providing Scrum Master training as part of coaching role. Multi-session workshop provided.

Barclays (Contractor), Product Owner - Financial Domain Nov 2014 – Jan 2017

• Serving as Technical Product Owner and Agile Team Coach as part of Customer Care web applications used by service agents for Barclays consumer card and consumer loans business. Responsible for backlog, stories, roadmap, sprints, and release planning for multiple local/offshore teams. Working with stakeholders across many project business initiatives to insure delivery.

• As a Coach/Servant Leader: Provided Agile mentoring and Rally guidance to Scrum Masters, BSAs, and scrum team members as part of the Agile Transformation.

• Contributed to Scrum Master CoP as part of establishing guidance during the Agile Transformation.

• Acted as Product Owner and Agile Coach with novice startup Scrum team (offshore) for necessary Agile practices, and mentoring of remote Scrum Master.

Capital One (Contractor), Senior Agile Business Analyst – Financial Domain May – Oct 2014

• Senior Agile BSA for Banking software delivery projects (Java/Web). Served two app teams and web-service team as lead contribution to Living Money project using SAFe methods. Stakeholder advocate responsible for requirements and management of the backlog/roadmap.

• Acted as Scrum Master, BSA, and Agile Coach with novice startup Scrum team (remote).

Accenture Corp, Agile Coach / Senior Scrum Master – Financial Domain Feb – May 2014

• Bank of America (Contractor) – Delivery Lead, Scrum Master, and Agile Coach for Banking software modernization project. Managed three distributed teams (including offshore).

• Provided executive Agile training (bootcamp) and served as Agile Coaching lead for the organizational Agile Transformation. Managed team resource allocations. Collaborate with resource managers for availability, skill mix, and project challenges.

Accenture Federal Services (Gestalt-llc), Solution Owner Nov 2006 – Jan 2014

• US Army Contract (DRRS-A) Program/Project Management, Agile Product Owner, and Agile BSA. Provided product management, and project management for Web based solution. Responsible for understanding the client requirements, writing user stories, product backlog management, and Scrum ceremonies.

• Acting Scrum Master (multiple teams) during periods of project resource transition.

• Responsible for operational project logistics including management of production support admin, and Help Desk staff. Set priorities for defect triage/resolution, and provided COA(s) for addressing service issues to primary stakeholders. Personally recognized by Army PMO leadership.

• Provided for team personnel management including career counseling, performance goals and feedback, mentoring, motivating, and rewarding. Lead role in all recruiting and personnel hiring.

• As Agile Coach: responsible for improving quality and Agile processes used by our teams.

Education

Drexel University, Philadelphia, PA

Bachelor of Science Degree in Electrical Engineering

Minor in Computer Engineering

Villanova University, Villanova, PA

Master of Science Degree in Computer Science

Professional Training

SAFe SPC5 (July 2018) – Scaled Agile (211*****-****)

Certified ScrumMaster (February 2017) – Scrum Alliance (000616647)

Certified Scrum Product Owner (April 2013) – Scrum Alliance

Accenture Solution Architect Training (April 2009)

Architecting and Designing J2EE Applications (April 2004)

Java 2: Language Basics (Sept 2003)

Rational Tools Training – Various (ClearCase, ReqPro, Use Cases, RUP)

MS SQL Server Development

Professional Patents/Recognition

Summary: Five Patents, and two stock option awards.

Patent 5,974,118 (Oct 1999) Granted for "System for Coordinating On-Line Updates of Call Flows, Functions and Voice Prompts of a Telephony Application"

Patent 6,058,166 (May 2000) Granted for “Enhanced Multi-Lingual Prompt Management in a Voice Messaging System with Support for Speech Recognition”

Patent 6,483,911 (Dec 2002) Granted for "Methods and Apparatus for providing external access to executable Call Flows of a Network Application" – (exclusive contributor)

Patent 6,748,056 (Sept 2004) Granted for "Coordination of a Telephony Handset Session with an E-mail Session in a Universal Messaging System"

Patent 7,769,147 (Aug 2010) "Voice Messaging System with Enhanced Customizability"

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