Customer Care Manager

*

Thobile Sithole

Personal Details

Name Thobile

Surname. Sithole

Material status .Single

Nationality. South African

Drivers licence. yes

Address. 373 Protea North Soweto 1818

Email Address. adj62i@r.postjobfree.com

Contact Details. 073*******/072*******

Languages. English [speak. Read and write]

Zulu [speak. Read and write]

Education

Matric Senior Certificate 1998 Umgaga High School

Computer Literacy 1999 Durban Computer College Diploma in Travel & Tourism 2000 PC Training College Industry Organizational Behavior

Problem solving

Bookkeeping and administration

Report writing

Data capturing

Local and international reservations

Air transport

Selling tickets/seats

Professional experience

Nedbank

Call Centre Agent July 2005-May 2008

Handling all Personal Loans calls and queries

Ensuring that all queries are logged correctly and monitoring all queries logged daily

General admin duties given by Team Leader and Manager

Quoting of settlement letters and making sure that the letters are faxed to the clients

Inter Cape

Sales Consultant July 2004-June 2005

Responsibilities:

Render personal services to passengers in the Inter Cape Mainline

Facilitate movement of passengers and create goodwill

Answer questions and advises to passengers

Taking reservations, issuing tickets, verifying passenger identification

Handling bookings with professional manner Monitor office operations

South African RoadLINK

Responsibilities January 2003-June2004

Managing and mentoring bus drivers and bus hostess

Attend to all Bookings logistical arrangements

Arranging and executing Banking services

Solving customer complaints

Report on all company activities to the General Manager

References:

Customer Care Manager

Gilbert Mothusi 083*******

Customer service Team Leader

Thabile Cele 072*******

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