Dr. [Col] S K VOHRA

E-Mail: adj5zy@r.postjobfree.com

Contact: +91-981*******

SENIOR PROFESSIONAL

Medical Services Management

A BRIEF OVERVIEW

• A dynamic professional with 42 years of rich experience with the Indian Army and other Health Care facilities in setting up as well as ensuring smooth functioning of overall medical / health care operations through implementation, enforcement and compliance of the medical bylaws and hospital policies and enhancing operational efficiency by making use of leading edge technologies.

• Strong business acumen with expertise in creating procedures for various departments of a hospital (I.C.U, Medical Stores, Accident & Emergency Services, etc.), strategies as well as service plans and guidelines with a clear understanding in operating each of the designated units as a separate profit centre.

• Proficiency in managing medical services & operations with key focus on cutting cost and improving patient satisfaction by ensuring optimal utilization of resources.

• Excellent in implementing cost saving as well as economic buying measures for strategic sourcing process, evaluating demands for critical medicines, cost reduction metrics, & bottom line performance indicators.

• An effective leader with distinguished abilities in recruiting, negotiating, leading, training & motivating a large multi-cultural workforce of paramedical staff for accomplishing greater operational efficiency for provisioning of optimal medical facilities for professional excellence in line with medical and administrative policies of hospital. OTHER KEY SKILLS

Strategic Planning, Budgeting, Forecasting, Cost Control, Disaster Management, Techno Commercial Negotiations, Resource Optimization and General Administration

PREVIOUS WORK EXPERIENCE

14 Mar16 to date Medical Superintendent, Shanti Devi Memorial Hospital. 12 Dec14 to 29 Feb16 General Manager, Medical Operations and Business Development, Texas Medical Concierge 01 May14 to 30 Nov14 Consultant General Physician, Doctor on Call Pvt Ltd 20 Apr12 to 31 Jan14 General Manager, Medical Services, Manav Rachna Dental College 22 Feb12 to 15 Apr12 Medical Superintendent, Metro Manas Arogya Sadan Hospital & Heart Institute, Jaipur 01 Jun11 to 21 Feb12 Consultant, Ashwani Hospital, Faridabad. 10 May09 to 31 May11 Director of Medical Services, Northern Punjab / Divisional Headquarters. 06 Jun06 to 09 May09 Commanding Officer / CEO, Military Hospital, Mathura 10 Jun03 to 05 Jun06 Commanding Officer / CEO, Field Hospital, Ganganagar 24 Dec01 to 09 Jun03 Medical Officer, Base Hospital, Delhi Cantt. 18 Sep78 to 23 Dec01 Medical Officer in various Medical Establishments General Manager, Medical Operations & Business Development, Texas Medical Concierge, New Delhi.

• Monitoring all medical operations processes concerned with Medical Second Opinion, telemedicine & video conferencing, International Medical travel, Personalized medicine, Concierge membership and Holistic health

• Supporting & guiding the business development team. Scrutinizing consultancy /discount contracts with Specialist doctors / Hospitals / Diagnostic centers / Pharmacy chains

• Generation, checking and monitoring of Electronic health record as per international /American /Indian regulations. Ensuring that the record is accessible online at all times throughout the world

• Scheduling telemedicine consultations with specialist doctors in America, Singapore and other countries.

• Development / Maintaining rapport with doctors in India/ USA/ Germany/Singapore

• Recruitment, training, induction of team members (Medical officers, Medical transcriptionist)

• Giving presentations to prospective clients on the services being provided under the various membership plans Consultant, Gen Physician, Doctor on Call Pvt. Ltd

• Medical examination of school children and rendering preventive healthcare

• Coordinating digitization of health record and incorporating immunization records General Manager, Medical Services, Manav Rachna Dental College, Faridabad

• Recruitment, Training, Performance appraisal, Maintain service records, discipline and a grievances redressal process

• Oversee and coordinate activities of OPDs/ Clinics

• Ensuring prompt, polite, courteous Dental treatment of patients reporting for treatment

• Conducting patient satisfaction surveys, reviewing them and carrying out remedial actions

• Facility management/ Event Management.

• Coordinate all activities related to admissions/ Inspections by DCI & Pt BD Sharma University

• Forecasting, Budgeting, Vendor development, Procurement, Accounting of consumables and Equipment Medical Superintendent, Metro Manas Arogya Sadan Hospital & Heart Institute, Jaipur

• Finalized complete layout of the hospital, supervised civil works of various departments as per approved plans of a 325 bedded Super Specialty Hospital

• Planning recruitment of technical & other manpower in a phased manner. This involved evaluation of skills, verification of qualifications, short listing of profiles for future requirements and negotiation of compensation package

• Building a Core team for monitoring & pursuing all diverse activities required to meet opening deadline

• Monitoring installation of equipment for Cardiac Cath lab/ X Ray /CT Scan/ MRI / ICU/OTs/Gas Pipeline/ LAN Network

• Liaison work with various Government agencies in getting various clearances [Pollution control Board / Fire safety/ Rainwater Harvesting / STP etc]

• Obtaining quotes from service providers, compiling them, short listing them and putting them up to Group Chief Operating Officer (Gp COO) for approval [Housekeeping, Dental Services, Physiotherapy] Consultant, Ashwani Hospital, Faridabad

• Managing the entire gamut of Administration/Operations of a 100 bedded multi specialty hospital

• Overall supervision of hospital involving patient care, nursing, housekeeping, maintenance, security and sanitation

• Enhanced patient turnover and footfalls & by improving service delivery in OPDs/ Laboratories/ wards.

• Streamlined entire Recruitment & Talent acquisition process. Carried out rightsizing of all manpower after a detailed and complete analysis of all medical and other processes

• Established a discipline and grievance handling process thereby reducing employee turnover

• Organizing training & development programs for technical staff on BMW Mgt, Infection control etc.

• Cost containment was key focus& cost optimization was successfully achieved by improving all processes and

• Increasing profits. This was achieved by optimum utilization of facilities & Services

• Established excellent rapport with 16 TPAs and achieved a significant recovery of outstanding bills

• Streamlined the entire billing process so that prompt payments were received Director of Medical Services, Northern Punjab / Divisional Headquarters

• Managing entire gamut of Operations, Technical training, reviewing performance and recommending promotions

• Taking corrective actions pertaining personnel of Army Medical Services in 3 districts of North Punjab having 2 Field hospitals and 2 functioning Military Hospitals (approximately 513 beds)

• Controlling & monitoring Ex – Servicemen Contributory Health Scheme activities consisting of procurement of drugs

(approximately 7 Crores), treatment at empanelled hospitals (approximately Rs.26 Crores) & running of Polyclinics at Amritsar and Gurdaspur

Chief Executive Officer, Military Hospital, Mathura

• Responsible for Training, Maintaining service documents, Leave records, promotion activities of 140 combatants and 68 civilians responsible for providing comprehensive medical care in Mathura and neighboring districts

• Started a Quality Assurance Program which enhanced patient satisfaction, reduced hospital stay period and led to a significant fall in HAI

• Coordinating discussions of ethical and moral questions and concerns that arise in the hospital

• Projected, planned, executed extensive repairs of OT, Wards, Accident and Emergency services at a cost of Rs.2.5 crores during the tenure thereby enhancing clientele satisfaction

• Submitted project report for construction of new Hospital complex for 190-bedded hospital at Mathura

• Construction activity commenced

• Modified the complete system of procurement of medicines/consumables, widened the Vendor base by increasing the number of suppliers, procured the best quality drugs& consumables at cheaper rates thereby significantly cutting costs Commanding Officer / CEO, Field Hospital, Ganganagar

• Responsible for administration, training, development/ career enhancement, multiple tasking of 350 combatants

• Created as well as deputed medical teams for Tsunami and Avalanche relief operations to Andaman and Nicobar Islands and Jammu and Kashmir

Medical Officer, Base Hospital, Delhi Cantonment

• Functioned as In-charge of OPD services, carried out surveys of various OPDs, Radiology, Lab Services, Pharmacy with the aim of reducing patient waiting time/improving patient satisfaction levels.

• Formulated Disaster Management Drills and practiced them in a 1050 bedded hospital

• Functioned as In-charge of Accident and Emergency Services for hospitals (149 - 700 beds)

• Worked as Medical/ Technical representative for working out manpower/ Medical equipment/ Consumables requirement of 227 ECHS Polyclinics Pan India. This scheme was launched on 1 April 2003. The GOI has recently approved 196 more polyclinics. This scheme now caters for approx 22-lakh population Medical Officer in various Medical Establishments

Assignments Handled

Oct’99 to Nov’01

• Independent Recruiting Office Delhi Cantt. Carried out extensive recruitment of Clerks / SKTs / GD Soldiers / Nursing Assistants for the Army CMO duties in 1050 bedded Base Hospital Delhi Cantt Aug’96 to Sep’99

• 4004 Field Hospital, North ASSAM. [Second in Command] Planning & Organizing medical camps in remote areas of North Assam where simultaneous Counter Insurgency operations were being carried out against ULFA extremists

• Responsible for administration, training, skill enhancement of Nursing Assistants, Pharmacists, Operation theatre Assistants, Health Hygienists and Stretcher-bearers Jan’94 to Jul’96

• 4002 Field Hospital Ambala [Second in Command] Planning & Executing medical cover to Himalayan Car & Motor cycle rallies in remote localities of Himachal Pradesh

• Responsible for administration, training, skill enhancement of all categories

• Organizing, taking and sending Medical Teams to remote areas of Himachal Pradesh near border with China Jan’91 to Dec’93

• Resident Medical Officer, ASC Centre Gaya. Running 3 MI ROOMS / Dispensaries for approximately 4500 recruits

• Providing them comprehensive medical care and training in First Aid. Taking medical teams to remote areas of Rajgir / Nalanda / Palamu / Nawada / Begusaria Districts of Bihar for treatment of ESM

• Recruitment of Drivers, Cooks, Mule Handlers, and training them in Basic First Aid Sep’88 to Dec’90

• 425 Field Hospital, Poonch, Jammu and Kashmir Treatment & Evacuation of Casualties from LOC (Line of Control) where frequent exchange of firing was taking place to Hospitals Jul’84 to Aug’88

• Military Hospital Jaipur, Chief Casualty Medical Officer and responsible for indenting & procurement of medical stores from various vendors. Responsible for running unit CSD Canteen from July 1987 to August 1988

• Increased profits by 30%

Apr’83 to Jun’84

• 312 Field Hospital Jodhpur & Border Districts of Rajasthan Treatment of troops involved in construction of bunkers & other fortifications. Medical relief teams to Morvi & Junagadh for Flood Relief work

• Medical examination & Recruitment of soldiers

Oct’80 to Mar’83

• 811 MI Room Mizoram Worked as an Medical Officer with a Road Construction Unit. Responsible for attending to approximately 4500 to 8000 casual labor who were involved in road construction activities

• Attended to large number of Injury & Cerebral Malaria cases Mar’79 to Sep’80

• 71 Med Battalion Nagaland & Manipur, Treating patients in remote localities at various Dispensaries along Indo Myanmar border.

Sep’78 to Feb’79

• Military Hospital Namkum, Ranchi 750 BEDDED TB Hospital

• Worked as Casulty Medical Officer and Medical Officer, in charge of 3 wards holding app 120 cases of complicated Pulmonary TB

PROFESSIONAL ENHANCEMENTS (SEMINARS & WORKSHOPS: ATTENDED / PARTICIPATED)

• SASH 2013 National Conference on Safe and Sustainable Hospitals. 09 Feb 2013 organized by Academy of Hospital Administration, Noida

• Kemp-Datix Convention. Participated in discussion on Cutting cost and Delivering Care 15 Nov 2010 at Indian Habitat Centre conducted by KEMP Healthcare Ltd.

• Gynaecon 2009; 03-04 October 2009 Contemporary Obstetrics & Gynecology CME & Workshop; Army Hospital

(Research &Referral) Delhi Cantt.

• Workshop on HIV /AIDS; Train The Trainers at Medical Hospital, Secundrabad 09-11 May 2008

• Diabetes Update 29-30 Sep 2007 Command Hospital Air Force Bangalore

• Health Care Informatics 2005, organized by Directorate General Medical Services (Army) at Army Hospital[R&R] Delhi Cantt; 7- 8 May 2005

• Frequent Seminars at various Military Hospitals on: o Enhancing Clientele Satisfaction in Service Hospitals o Quality Control in service Hospitals

o Hospital Acquired Infections

o CAD, Hypertension, Management of Stress related Disorders/ Suicidal Tendencies ACADEMICS

• Certificate Course in Business Management, MDI Gurgaon, 2010.

• Diploma in Information Technology from CMC Limited, Mathura, 2007.

• Post Graduate Diploma in Health and Hospital Management from IGNOU, 2002.

• Diploma in Medical Radio Therapy from SMS Medical College, Jaipur, 1986.

• MBBS from SMS Medical College, Jaipur, 1977.

IT SKILLS

Well versed with Windows, MS Office & Internet Applications, Formulating / Maintaining EMR (Electronic Medical Record) PERSONAL DETAILS

Address : House No. 904 Sector 17, Faridabad, 121002, Haryana Date of Birth : 22 May 1953

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