S A R A H L G E O R G E

207-***-****

adj5xj@r.postjobfree.com

* ******* ******,

Winslow, ME 04901

PROFESSIONAL SUMMARY

I am a skilled Patient Service Representative adapt at working under general supervision as member of care team providing exceptional patient services. Greet patients, complete registrations, and verify insurance coverage. Offer strong attention to detail and high accuracy, professional attitude, reliable nature, and ability to handle confidential and sensitive information with care.

I am a dedicated Patient Service Representative with experience in acute care and rehabilitation treatment facilities. Empathetic and caring demeanor while communicating effectively and providing targeted instructions. Relate to people with diverse educational, socioeconomic, and ethnic backgrounds. Bring intermediate computer utilization skills for clerical and clinical documentation. SKILLS

- Excellent communication skills

- Fasts learner

Data entry

Customer service Researching

Staff training Refunds processing

Account updating Conflict resolution

Opening and closing accounts Problem resolution

Client communication Product knowledge

Banking operations support

EXPERIENCE

Patient Service Representative, MaineGeneral Health, Jun 2019 - Current, Oakland, ME Obtained and accurately entered demographic, clinical, and financial data into computer system.

Managed follow up appointments with each patient in EHR. Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.

Explained admitting procedures and obtained signatures on admission, clinical, and financial forms.

Verified if patient received prior services at facility and provided each with required paperwork to complete and verify information for new appointments. Reviewed financial needs of patient and made referrals to appropriate federal, state, or county assistance agencies.

SG

Identified insurance payer sources and verified insurance coverage. Identified and collected copayments to meet patient financial obligations, including applicable deductibles.

Answered telephone promptly and politely provided information and assistance. Evaluated care outcomes with interdisciplinary teams and implemented team recommendations.

Resolved issues that could affect care progression by ensuring the flow of information and solving problems.

Respected the rights of patients and maintained confidentiality. Complied with guidelines promulgated by organization and applicable healthcare laws and regulations.

Participated in meetings and coordinated patient care requirements with other care providers.

Provided patient orientation and education to patients and families through personal interaction.

Stayed up to date on the available community services and program resources useful for patient needs.

Educated patients on their medical rights and care options during and after care at the facility.

Helped patients obtain the necessary services to meet their healthcare needs. Teller ll, TD Bank, May 2018 - Mar 2019, Augusta, ME My responsibilities included:

Used expert sales and service abilities to consistently achieve sales and referral goals. Updated customer accounts with new balance, payment, and transfer information. Contributed to bank's successful referral program and used applicable technology and programs to effectively show results.

Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.

Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers.

Handled diverse customer needs to develop and retain loyal relationships. Followed company and regulatory policies to protect customer and bank assets. Employed excellent money handling abilities to operate and balance cash drawer daily.

Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.

Developed relationships with customers, suggested suitable bank services, and met banking needs.

Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.

Smoothly opened, closed and updated accounts and savings plans for customers. Sorted and filed transaction documentation to maintain complete records. Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit.

Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.

Complied with applicable banking laws and regulations and followed company security and operational procedures.

Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy.

Researched, troubleshot, and resolved customer and internal inquiries regarding policies, practices, and products.

Ordered an appropriate supply of cash each day to meet expected demands. Supported customers by coordinating special actions like ordering new bank cards and personal checks.

Teller ll, TD Bank, May 2017 - May 2018, Oakland, ME My responsibilities included:

Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.

Contributed to bank's successful referral program and used applicable technology and programs to effectively show results.

Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers.

Updated customer accounts with new balance, payment, and transfer information. Followed company and regulatory policies to protect customer and bank assets. Employed excellent money handling abilities to operate and balance cash drawer daily.

Used expert sales and service abilities to consistently achieve sales and referral goals. Handled diverse customer needs to develop and retain loyal relationships. Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.

Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.

Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.

Ordered an appropriate supply of cash each day to meet expected demands. Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy.

Researched, troubleshot, and resolved customer and internal inquiries regarding policies, practices, and products.

Smoothly opened, closed and updated accounts and savings plans for customers. Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit.

Supported customers by coordinating special actions like ordering new bank cards and personal checks.

Complied with applicable banking laws and regulations and followed company security and operational procedures.

Teller, TD Bank, Sep 2015 - May 2017, Fairfield, ME My responsibilities included:

Employed excellent money handling abilities to operate and balance cash drawer daily.

Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.

Contributed to bank's successful referral program and used applicable technology and programs to effectively show results.

Handled diverse customer needs to develop and retain loyal relationships. Updated customer accounts with new balance, payment, and transfer information. Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers.

Used expert sales and service abilities to consistently achieve sales and referral goals. Followed company and regulatory policies to protect customer and bank assets. Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.

Complied with applicable banking laws and regulations and followed company security and operational procedures.

Ordered an appropriate supply of cash each day to meet expected demands. Supported customers by coordinating special actions like ordering new bank cards and personal checks.

Researched, troubleshot, and resolved customer and internal inquiries regarding policies, practices, and products.

Smoothly opened, closed and updated accounts and savings plans for customers. Developed relationships with customers, suggested suitable bank services, and met banking needs.

Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit.

Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.

Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy.

Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.

Customer Service Representative, Xact Telesolutions, Apr 2007 - Oct 2015, Unity, ME My responsibilities included:

Validating data and revolving problems related to system-generated information. Opened and closed accounts and processed applications. Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.

Provided expert service by communicating information to customers and following up on promises.

Responded to questions and followed up on customer interactions. Jun 2004

Answered calls or emails from customers and assisted with special requests or resolving complaints.

Answered inbound calls to greet and assist customers with various needs and questions.

Returned customer calls, responding to inquiries and complaints effectively. Answered incoming calls and assisted customers with questions. Managed inbound and outbound calls to respond to inquiries and resolve concerns. Documented detailed notes in CRM system to track customer interactions. Trained, coached, guided, and mentored employees on sales and customer service techniques.

Trained and developed new team members on customer service initiatives and operational procedures.

EDUCATION

GED

Lawrence High Scool - Fairfield, ME

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