Nayef Bou Hamdan

https://www.+*** Nayef.linkedin.78 876789 bouhamdan@com/• +in/971 nayef-50 gmail.1890378 bou-com hamdan-5712967b/ Experience

Director of Events January 2020 – April 2020

Park Hotel Hyatt has closed Dubai until and further Golf Creek, notice U.A.E Responsibilities

• Supervise total of 12 employees with target of 20 M DHS

• Reevaluated business strategy which resulted in achieving over budget in a short period of time after unsuccessful year 2019

• Hands on the progress of the planning and execution of each task that has to do with the department

• Provides recruitment and training/coaching for the organizing committee for the purpose of an event

• Development of general management policies

• Supervision of the production process of an operation

• Make sure that staff and work personnel at the operation adhere to the management policies that were put in place to minimize hiccups during the course of the operation.

• Development of general management policies

• Supervision of the production process of operation Cluster Director GC&E October 2019 – December 2019 Hilton Beirut Habtoor Grand & Hilton Beirut Metropolitan Palace

(Had to go back to Dubai due to the revolution in Lebanon since it was not safe) Responsibilities

• Inspect site and on-site management of events.

• Supervise, train, evaluate, and recognize staff, especially in events marketing and sales strategies

• Create and sustain productive relationships and negotiate contracts with event- related clients, vendors, companies and supporters.

• Responsible for the Events Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans,, collaborate with suppliers, and ownership meetings

• Supervision of the production process of an event

• Make sure that staff and work personnel at the event adhere to the management policies that were put in place to minimize hiccups during the course of the event.

• Serves as a link between the event (the host of the event) and external bodies

Director of Food & Beverage / Events

August 2015 – September 2019

Hyatt Regency Dubai and Galleria, U.A.E

Responsibilities

• Food and Beverage Division with an annual turnover of AED 110M

• Managed to over achieve the department goals year on year to reach 4.5 M DHS

• Grew GC&E from 19.5 M DHS in 2015 to 21.5 in 2016, 24 M DHS in 2017, 23.5 M DHS in 2018, 16 M DHS 2019 YTD in line with budget

• Oversight of the Food & Beverage, Event sales, Event Planning and Event service operations

• Responsible for the Department Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings

• Leads the development and implementation of both short-term and long-term strategies to achieve hotel’s revenue goals and increase market share performance.

• Leads managers, trainees, interns, and administrative staff

• Manage recruitment and hiring of the staffs, training, managing and coaching managers in their selling and servicing process in order to meet company goals and maximize hotel revenues

• Understand Sales contracts and booking guidelines to maintain compliance

• Drive satisfaction scores.

• Supervision of third-party partners, contracts for additional services including Audio Visual, décor and entertainment facilities

Assistant Director of Food & Beverage February 2013 –July 2015 Grand Hyatt Dubai, U.A.E

Responsibilities

• Responsible to function as the Business Manager and a Marketing Specialist for the Food and Beverage Department, to ensure that all the outlets and banquets operate successfully, in accordance with the standard of the hotel and are individually profitable

• Overseeing quality service, supervision of associates, quality and consistency of food production, cost control, and inventory for all outlets in the hotel.

• F&B promotions and delightful events to increase the customer base and retain most loyal customers

• Responsible for day to day leadership, supervision and management of associates working in the department

• Hire, train, empower, coach and counsel, performance and salary reviews LANGUAGES

• English

• Arabic

INTERESTS

Events Service and Operation Manager March 2009 – January 2013 Grand Hyatt Dubai, U.A.E

Responsibilities

• Responsible to manage the assigned outlet as a successful independent profit center

• In line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet

• Responsible for the day to day leadership, supervision and management of associates working in the Banquets Department.

• Manage Event Services Set-up and Service Managers, captains and associates

• Coordinate with Culinary, Stewarding and other operational departments for successful implementation of Events

• Maintain standards of food, beverage and meeting specifications

• Proactively review staffing and equipment needs

• Compliance of Department of Health regulations and Hyatt Corporate standards

• Responsible for capital projects from funding to execution of new equipment in or for Event spaces

• Manage Departmental expenses including payroll, cost of services or other inventory items

Assistant Operation Manager January 2007 – February 2009 Grand Hyatt Dubai, U.A.E

Responsibilities

• Responsible for the effective management and direction of food and beverage operations overseeing quality service, supervision of associates, quality and consistency of food production, cost control, and inventory

• Ensure the outlet complies with sanitation and safety standards for guests and associates

• Visually inspect and take action to ensure the appearance of facilities is appealing and attractive to guests.

• Follow up on work orders to ensure repairs and maintenance orders are completed on a timely basis

• Interact with guests to obtain feedback on quality of service and food in outlet

• Ensure all equipment is in working order

• Perform other duties as requested by management

F&B Service Captain January 2005 – December 2006

Grand Hyatt Dubai, U.A.E

Responsibilities

• Responsible to provide an excellent and consistent level of service in order to maximize the guest satisfaction

Leadership Profile

Programme (Kitchen & Restaurant Management)

HACCP Certificate

Guest Relation Training

Complaint Handling

Train The Trainer

Interviewing Skills

Driving Customer Preference

Managing In Soft Market

Fire And Safety

Special Situation Management

Other Skills and Achievement

Representing the company at international MICE shows

(IMEX, EIBTM, LWTM, ATM)

Revenue Management

Achieving Record on Main KPIs

Launch and Development of Events and Banquet Operations Teams Best Service Skills

Hyatt International Awards for the Best Customer Focused Employee Developing New Events Concepts

Renovation Experience

Design and Launch Outside Catering

Education

High School (Diploma)

Baakleen,Lebanon Jan 2001 – Dec 2003

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