Front Office Assistant

GLENDA HENLEY

*** ****** ******* ****, ******* Rock, Ga. 30175

Cell- 770-***-**** • ********@*****.***

ACCOUNTING, BILLING & CREDIT ANALYST

Driven business development specialist, strategic planner and accounting professional with more than 15 years of experience. Excellent accountant with exceptional relationship-building skills and resource optimization skills. Committed to increasing revenue, maximizing performance and providing the highest levels of operations satisfaction. Manager with innovative ideas and strategies, thrives to meet goals and exceed expectations. • Innovative thinker, willing to take the lead, offering excellent communications skills, and exceptional analytical and organizing capabilities. • Excellent management professional with experience contributing to advanced financial services performance. • Deliver dynamic, charismatic and straightforward leadership to the workplace environment with track record of excellence in client service management, business development, and financial management Core Competencies Financial Accounting • Auditing • Accounting Structure & Systems • Financial & Non-Financial Reporting • Compliance • Business Development • Account Management • Strategic Planning • Team Leadership/Motivation • Client Services • Business Intelligence (BI) • Operations Improvement • Profit & Volume Growth • Project Management • Reporting • Billing • Credit Analysis

PROFESSIONAL EXPERIENCE

6 Degrees Group- Alpharetta, Georgia 2020-2021

Billing Analyst

Creating Sales Orders in NetSuite for Billing

Daily Invoicing

Research and resolve account discrepancies

Specialized billings

Disconnects

Customer Service Desk Billable Dispatch

Updating and keeping track of Contracts spreadsheet

Processing information from Sales Force to billing in NetSuite

Credit Memos

Focus of Georgia=Atlanta, Georgia 2019-2020

Operations Associate

Successfully handled 80 Supplier accounts

Responsible for all collection functions related to assigned supplier accounts

Receives funds from suppliers and post to appropriate account

Coding and keying the Supplier invoices in the system

Researched and resolved account discrepancies

DI Construction, Inc.-Dawsonville, Ga. 2017-2019

Project Manager Admin Assistant

Input Personnel Time

Input job expense

Process billing to ensure that client invoices are billed accurately, consistently and timely

Complete needed forms including G702-703 • Follow up on receivables

Write and review contracts to assure projects are setup and billed correctly

Research and resolve billing issues with project managers and/or clients

Process Lien releases, close out documents

Obtain business licenses and related paperwork

Request Certificates of Insurance as needed

Support the Front Office as back with answering phones and special projects

Tacking submittals, RFI’s,

Creating Purchase Orders

North Ridge Roofing, Inc.-Woodstock, Ga. 2016-2017

Commercial Billing Coordinator

Commercial Billing

Creating Invoices

Entering bills for payment in Quick books

Setup of Vendors and payment to Vendors

Collection on overdue accounts

Job costing

Auditing

Payroll for Commercial Team through ADP system

Set up of new customers

Compiling COI (Certificate of Insurance and entering data into system)

First Service Residential Georgia-Alpharetta, Ga. 2015

Administrative Assistant

Always conducts business with the highest standards of personal, professional and ethical conduct. Performs or assist with any operations as required to maintain workflow and to meet deadlines. Provides administrative support to managers in the following areas

Violation Letters

Architectural Modification Request

Work orders • Mailings

Mass Communication Email Blasts

Emails/Phone Calls

Meeting with Property Managers

Connect Call Logs

Premier Global Services, Alpharetta, Ga. 2007-2014 Billing Specialist

Systematically monitored client contracts and thrived to provide quality customer service.

Proficiently resolved, troubleshooted billing issues and collected billing data for outsourced third party clients.

Efficiently set up new company accounts for immediate customer use

Reconciled a daily report for client and currency issue

Efficiently worked and resolved discrepancies which involved credit/debit memos in net suite

Entered and recorded tax exemption status in the billing system

Checked credit for business over 5,000 with DNB

Ryder Transportation 2001-2007

Billing Specialist

Billing fuel in AS400

Troubleshooted and resolved billing issues

Excellent Customer Service for internal and external customers

Account reconciliation which included transfers of monies between accounts for rebillables

Provided assistance with debit/credit memos for reconciled accounts

Canada Life Assurance Company, Atlanta • GA 1999-2000 Group Account Representative

Self-Administered Billing and Canada Life Administered Billing

AR functions as posted premium payments to customer accounts

Certificate Administration/ updates to customer accounts.

Collection Calls to Group Members for premium payments.

Canada Life Assurance Company, Atlanta • GA 1996-1998

Premium Deposit Specialist

Opening and sorting mail

Depositing approx. 1 million in revenue weekly

Moving of monies between accounts • Filing and recording for reporting purposes

Supporting Group Account Reps when needed

EDUCATION AND CREDENTIALS

Accounting ASGS-Colorado Technical University

TECHNICAL SKILLS Microsoft Office Professional Suite (Word, Excel, PowerPoint) AS400, PeopleSoft, NetSuite, QuickBooks, Salesforce

Contact this candidate