CONTACT

adj5oo@r.postjobfree.com

954-***-****

**** ******** ***** #****

Weston, FL 33326

https://www.linkedin.com/in/carolina-lily-andrade-ba5791173/

LANGUAGES

English (fluent)

Portuguese (native)

Spanish (proficient)

CERTIFICATIONS

Administrative Human Resources (HR) for Beginners

Udemy –July 2020

HR 101: Compliance Made Easy- U.S. Employers Must Have

Udemy – July 2020

HR, HR Analytics, HR Courses, Human Resource Management, JUNE

Udemy – July 2020

Your First Stop on the Road to FMLA Compliance

Udemy – August 2020

COVID-19 SME Survival Guide

Udemy – August 2020

Conflict Management with Emotional Intelligence

Udemy – August 2020

SAP HCM Success Factors- Introduction to Mastery

Udemy – August 2020

Mastering QuickBooks Online

Udemy – February 2021

AWARDS

Multicultural Leadership Recognition Award

Missouri State University – Dec 2013

The Vicki Stanton Public Speaking Showcase

Missouri State University – Dec 2013

ACCOMPLISHMENTS

Dean’s List Spring 2018, Fall 2016, Fall 2015

Missouri State University

President of the Second Floor in Hammons Residence Hall

Missouri State University – 2013 / 2014

PROGRAMS & SOFTWARE

Word

Excel

Power Point

EDUCATION

Bachelor of Science in Psychology

Missouri State University

August 2013 – August 2018, SPRINGFIELD - MO

Major in Psychology with a Chemistry minor.

PROFESSIONAL PROFILE

Excellent customer service and communication skills, knowledgeable of Microsoft Office, and detail oriented. Fluent in English and Portuguese. Proficient in Spanish.

EMPLOYMENT HISTORY

Titan Technologies, Remote

April 2020 – July 2020

Customer Service Representative (contract through K-force)

●Customer Service Representative for the DEO Reemployment Assistance Program. Fully trained agent.

Firewall Center, Davie - FL

August 2019 – April 2020

Mentor (contract)

●Mentor underprivileged children on reading, writing, and comprehension, managed behavioral problems as arose in class. Modeled proper behavior and taught children how to respect one another.

Michael Kors, Sunrise - FL

November 2018 – January 2019

Seasonal Sales Associate

●Provided the customers with information used to create the Michael Kors signature leather bags. Introduced the customers to the new styles of the season and provided a fitting room as necessary. Provided excellent customer service to customers.

VOLUNTEER

Cleveland Clinic – Weston, FL - 2020

●Surgical ICU; answer the phone, allow visitors to come inside the ICU, and restock supplies for medical professionals.

Ronald McDonald House- Mercy Hospital, Springfield, MO – 2016/2018

●Restocked free table for the guests staying at Ronald McDonald House and cleaned.

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