CURRICULUM VITAE OF ELAINE KGOMOTSO PHATSHOANE

PERSONAL DETAILS

Names Elaine Kgomotso

Surname Phatshoane

Gender Female

Date of Birth 1995/ 08 / 04

Nationality South African

Race African

Preferred language of

Communication English

Physical Address 250 Masilela street, Zone 3 Meadowlands, 1852 Driver’s licence. Code B

Contact Details 067-***-****, 078-***-****

Email- Address adj5mf@r.postjobfree.com, adj5mf@r.postjobfree.com PERSONAL SUMMARY

I am a unique, reliable, capable, strong, competitive, hardworking, friendly, energetic, authentic, fun, always willing to learn, enthusiastic and self motivated individual who is able to work under pressure, take on any challenge head on and using skills, expertise, knowledge and information to succeed. I am currently looking to join a suitable organization and team that rewards hard work and offers great opportunities for career development.

AREAS OF EXPERTISE

Customer Service, planning and organizing, communication skills, computer skills, stock taking, handling complaints, following procedures, helping and motivating others, leadership skills, debating, negotiating, meeting and exceeding targets. EDUCATION

2013 Grade 12 Completed

(January - December) at Letsibogo Girls High School. 2014 Food and Beverages Certificate Completed

(January - December) at Young Africa 8 2 Training Academy. 2015 Call Centre Certificate Completed

(January - September) at ENT Call Centre (Pty) Ltd. 2016 - 2017 Short Term Insurance Certificate Completed

(February - January) at Masifunde Training Centre (Pty) Ltd. RE5 First Regulatory Examination : Representatives

(2017 March 03) Completed with Moonstone.

2018 LLB Degree in progress with UNISA

WORK HISTORY

STANDARD BANK

2016-2017 Home Owners Comprehensive Insurance Servicing

(February - January) representative at Standard Bank in CVOP. Responsibilities .Telephonically resolve insurance policy queries and complaints.

. General Administration.

. Advising existing clients on their bond payment

arrangements.

. Creating new additional policies for existing clients.

. Retaining existing clients and reinstating lapsed policies.

. Vehicle Inspections Admin

. Refunds

Reason for Leaving Contract ended.

2017 Funeral Servicing Admin Temp at Standard Bank

(September-November)

Responsibilities . Capturing applications for funeral group schemes.

. Creating bordereaux and sending through the

application status.

. Reaching target.

Reason For Leaving Moved to a new Department within the company. 2017-2018 Funeral Retentions Admin Temp at Standard bank in

(December- March) CVOP.

Responsibilities . Telephonically retaining existing clients.

. Taking messages.

. Telephonically reinstating lapsed funeral policies. Reason for Leaving Career development.

SENA FINANCIAL SERVICES

(2018 October – Customer Retentions, Sales Consultant and Marketing

(June 2019) Manager at SENA Financial Services

Responsibilities . Marketing the company

. Sourcing new business

. Verification and Quality Assurance

. Creating and verifying Invoices

. Retentions and Reinstatements

. Quoting and Sales

. General Administration

. Filling

. Booking Appointments

Reason for leaving Contract Ended

REFERENCES

Standard Bank Mrs Maharaj - 072-***-**** - Facilitator and Mentor Mr Du Plessis- 086*-***-*** / 076-***-**** - HOC Team Leader.

Ms Bernice - 086*-***-*** - Funeral Admin Team Leader Mr Mohale - 061-***-**** - Funeral Retentions Manager Ms Atisha - 010-***-**** - Funeral Retentions Team Leader.

Sena FS Mr Manari- 079-***-****- Business Development Manager Ms Molehe – 063-***-**** – Human Resource

Mr Hadzhi – 074-***-**** – General Manager

Contact this candidate