Manager Executive Assistant

Saurabh Bhatia

Contact: +** – 987*******

E-Mail: adj5kq@r.postjobfree.com

PROFILE SUMMARY

BBA (Marketing) with 20 years of experience in Sales & Marketing and Client Servicing

Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs & work process and managing cost effective operations.

Expert in handling airline round the world fares. Explaning the same to UK based travel agents and distributing them according to agent requirements.

Business development, contract negotiation, business analysis. Business consultation for start-ups, basic groundwork.

Overseas project development – actor studio setup, steps, liasioning for established Bollywood actors.

Executive assistant – HNI servicing.

PRESENT

Business development manager at VEDANIA FINANCE PRIVATE LIMITED (VFPL Capital) – 9/28 East Patel Nagar, opposite Siddhartha Hotel, Delhi 110008

Generating business leads, Sales, Customer support, Closing, Financial product comparison as per business / individual requirement.

Unsecured business advances, Unsecured overdraft business advance, Used vehicle loan, Personal loan, LAP (Loan against property) & other advances as per client requirement.

Advance in between 25 Lakh – 10 Crore or above as per client need.

Handling HNI accounts.

22nd Nov 19” till 14th Aug 20” - Business development manager & Executive assistant to (Director) at Sagarika Exim Private Limited, M- Block Market, Greater Kailash – Part 2, New Delhi – 110048.

Handling (Director) of the company’s personal travel, expenses, etc.

Construction / Infrastructure business – liaisoning amongst hierarchy between builder, project manager, project vice president and contractor, sub-contractor, for completion or progress reports of taken projects under the name of company.

Furniture business – Company has owned and partnered units within India and abroad“mainly Dubai – UAE” for furniture manufacturing on large volume for big hotel, hospitality, corporate offices and private luxurious residences. Acting as a interface between different countries to execute “taken projects”. Price negotiation with the manufacturing units, and offeringbest competitive prices to clients. Maintaining, submitting and revising (BOQ’s) – mainly for “loose & fixed” furniture. Starting up of mock-up’s, etc before client agrees to give project.

Delhi golf club, Delhi gymkhana club - liaisoning to get memberships to some of ourprestigious clients. Membership fee negotiations “where possible” – being heritage clubs prices are usually fixed and non- negotiable.

Maintaining various “membership” records of (Director) enrollment for “airline, hotels, Credit cards”. Points expiry – follow-up, redeeming options and or exchange to other desired programs as per “Director” convenience.

Presently – taking care of project of 435 apartment units “one, two or three” bedroom coming up in Sheikh Mohammed Al Maktoum City – District 1. Mock-up, tender-submission, pricing, etc.

Taking up private luxurious residential property in – MayFair, London – UK. Getting desired lettings contacts, apartment sample viewings, mortgage options for “Indian” national, other legal paperwork, etc.

Food retail business – meeting, negotiations and follow-ups with “on-going food retail chains” namely Modern Bazaar, Le-Marche, Krishna SuperMarche 37, Needs supermarkets, Tesco & Tata to grow Imported & Indian groceries processed food business. Dealing with brand directors, etc.

Handling other and all escalations, losses, refunds “where applicable” eg – Insurance claims

“vehicle or health”. International travel, business or any other unforeseen / unexpected issues, losses to company. Getting hold of top in the hierarchy to close issue at hand in first, or at the very least second contact resolution.

Scheduling client meetings with (Director) where applicable or mostly meeting and generating business through old & new contacts.

Other works or where elite membership enrollment points / vouchers expired or misplaced, same got re-instated by getting the right contact and exceptions in favor of company /Director. PREVIOUS EXPERIENCE

21st Nov 16” – 22nd Nov 19” at American Express India Centurion Membership Travel &Lifestyle Assistant Relationship Manager at American Express India Centurion Membership Travel & Lifestyle Services.

Tower C, Metro station Cyber Hub, 2nd, 8, Delhi - Jaipur Expy, Near IndusInd Bank, DLF Cyber City, DLF Phase 2, Sector 25, Gurugram, Haryana 122022

Role:

Assistant Relationship Manager / Dedicated Travel Advisor.

Dealing with India’s High end / Net worth clients. Assisting in Travel related International and domestic queries. Along with supporting Centurion Relationship Manager in maintainingcard members accounts.

Supporting team and relationship manager in order to deliver exceptional customerexperience, best “travel” products to “American Express – Centurion” card-members. Sep 09” – till Nov 16” Onkar Infotec Pvt. Ltd, Gurgaon – Haryana (Account Manager)

Handling Sale and customer service enquiry by UK based independent Travel agents

Assisting UK travel agents in making round the world, return trip, circle trip and triangular fare itineraries by adhering to airlines manual contract rules and restrictions.

Helping agents for pricing bookings made in their respecive pseudo city GDS i.e. Amadeus, Galileo, Worldspan and or Sabre where applicable. Checking cat 35 restrictions where and manual fare sheets to minimize future ADMs.

Help booking Indian – Golden Triangle itineraries through Onkar (CP) office for British travel agent.

Booking round the world excursions, hotels and cruise holidays as per travel agent requestand availability where applicable.

Maintaining all airline contract system. Throughly checking manual fare sheets and distributing them to UK specialist agencies as per their predescribed requests and demands.

Maintaining refunds. Applying them and escalating special cases to refunds team to be filed through BSP or GDS as per respective airline guidelines. Post ticketing APD refunds, partial refund and un-used ticket refunds.

Helping new team members to familiarize with team / process work, procedures and assist them with fares where requested and needed.

Providing assistance to Onkar / Southall Travel UK representatives in special cases like disputes and refund.

Identifying new and prior agencies. Consortium monitoring where needed. Monitoring agencies yearly, quartly and half yearly gross business to us.

Looking after loss cases. Investigating them and providing case summary to manager / higher management for final decision to be taken. Where applicable speaking to agency heads / agents and bringing both parties at common grounds by sharing loss and or preventing company from absorbing loss.

Liaising with airline contacts for fares and dispute resolution.

Reporting to Manager for overall performance of new team members. July 07” – Sep 09” Travelport, 219, PH-3, Okhla Industrial Area, Delhi-20 as Account Manager:

Taking calls from UK and Irish customers and selling them travel products i.e. air tickets, hotels, car hire and travel insurance.

Maintaining and overachieving set individual targets. Contributing to team targets and sell travel products where team and individual targets and lacking.

Handling post travel customer service enquiries and assisting customers to get desired solution to their problem on their first where possible.

Assisting UK and Irish customers through online chat process on www.ebookers.com to sell travel products as per customer requirements. Also handling customer service enquiries through online chat process.

Oct 05” – Jun 07” WIPRO BPO, 239 Okhla Industrial Area, Ph-3, Delhi-20 as Customerservice executive

Role:

Selling NETSCAPE a US based dial up internet service provider.

Making cold calls to US customers and receiving calls for selling internet service packages by explaining plans, during free trial and post purchase benefits.

Assist in installing internet software through CD to US customers over the phoneand troubleshoot where required and necessary.

Maintaining set individual targets and overachieving them by selling NETSCAPE products. OVERSEAS EXPERIENCE

Feb 02” – Dec 04” BP 2go Epsom, 529 Manukau Road, One Tree Hill, Auckland 1023,New Zealand

Role:

Maintaining BP shop by stocktaking and filling products on shelves.

Maintaining till / cash counter and doing face to face cash, card and or vouchertransactions. Jan 05” – Sep 05” SHELL, 5-11 Williamson Avenue, Auckland 1021, New Zealand Role:

Looking after Shell shop. Filling products on shelves i.e. eatables, drinks, magazines andother confectionery items. Stocktaking them and managing returns.

Assisting customers in transactions and maintaining till / cash counter.

Doing card refunds where necessary and customer service. IT SKILLS

Proficient in accessing travel GDS i.e. Galileo, Worldspan & Amadeus. ACADEMIC DETAILS

BBA Marketing – Sikkim Manipal University

Unitec Institute Of Technology, Auckland, New Zealand – “NZ Diploma in Business”

12th standard – New state academy senior secondary school, Pitampura, Delhi

10th standard – New state academy senior secondary school, Pitampura, Delhi PERSONAL DETAILS

Date of birth: 04th Jan 1983

Languages known: English, Hindi and Punjabi.

Address: C-6, First Floor, Saraswati Garden, Delhi 110015

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