Country Operations Manager
Resume:
M E
MAHMOUD ELFEKY
COUNTRY OPERATIONS MANAGER
ADDRESS
UAE, Dubai
PHONE NUMBER
adj5ix@r.postjobfree.com
Sales and Operations Manager with proven success in results-focused sales expert. Works efficiently under high-pressure demands. Adept at capitalizing on industry trends. Insightful decision-maker capable of leveraging opportunities to increase the growth of the enterprise.
PERSONAL DETAILS
Date of birth
25/08/1984
Nationality
Egyptian
Visa status
UAE - Visit Visa Valid until April 2021
Marital status
Married
DRIVING LICENSE
Driving license category
UAE Valid private license
WEBSITES & SOCIAL LINKS
Linked In:
http://linkedin.com/in/retailmaster
EDUCATION
Bachelor
Faculty of commerce, Tanta University
2005
SKILLS
Team leadership
Customer Service
Training & Development
Troubleshooting Specialist
Superb Sales Professional
Business Development
Organizational Skills
Inventory Control Management
Excellent Time Management
Decision Making
Commercial Acumen
Creative Problem Solving
Profit and loss accountability
LANGUAGES
Arabic
English
WORK EXPERIENCE
COUNTRY OPERATIONS MANAGER
Majid Al Futtaim / Qatar, Kuwait & Oman (27 stores) - July 2016 - Dec 2020
ABERCROMBIE AND FITCH – HOLLISTER – MONSOON LADIES - MONSOON CHILDREN - ACCESSORIZE – ALL SAINTS.
• Primary point of contact for the Sales Team,
Professional Services, Marketing, Merchandising, Logistics, Finance, and other departments.
• Work closely with the brand director and Operations team to create and maintain a world-class Sales culture focused on delivering results by providing
ongoing coaching and development of sales support
staff.
• Serve as the main point of contact for Sales Team
and address calls for most general business issues,
escalate to concerned departments, as appropriate.
• Effectively manage Sales Operations expenses to ensure the delivery of internal gross margin goals.
• Responsible for the development and
implementation of new processes and procedures for effective and efficient team operations.
• Remain knowledgeable of key processes,
business initiatives, and internal resources to assist the sales team and recruitment in accomplishing company goals.
• Approve expenses and manage profitability
reporting as it relates to field metrics.
• Create a critical path plan for new opening stores and ensure all departments are aligned to meet all deadlines.
• Attend conferences and professional association meetings and promote product solutions and Brand increase leads and drive sales.
• Complete sales forecasts and sales activity reports and presentations in a timely manner.
• Other duties may be assigned.
AREA MANAGER
Majid Al Futtaim / Dubai, UAE (19 stores) - Sep 2015 - July 2016
MONSOON LADIES - MONSOON CHILDREN – ACCESSORIZE
• Responsible for achieving annual sales of 19 stores under my responsibility.
• Listened to customer complaints and took measures to eliminate issues or make adjustments to operations, resulting in increased customer satisfaction.
• Responsible for hiring and motivating a 120-member team which resulted in producing sales of more than AED 45 million per year.
• Presented management with new strategies to increase sales of products, profitability, and business growth.
• Utilized performance data to assess operations and made adjustments in staffing to increase production to meet current demands from clients.
• Performed staff evaluations pointing out the individual's strengths and made constructive suggestions for improvement on their weaknesses.
• With input from staff, implemented changes to modernize and simplify procedures to increase profitability and increase customer satisfaction.
• Delivered and implemented various programs, such as staff engagement and gender and cultural diversity. Introduced effective reporting systems to improve operational quality.
• Created promotional strategies to increase business while remaining within budgetary guidelines of the company.
• Developed effective business strategies, systems, and procedures to increase the operational performance of production staff and management.
AREA MANAGER
Dune London / Dubai, UAE (4 stores) - Aug 2013 - Aug 2015
• Responsible for all aspects of managing retail stores.
• Managing and motivating store teams to increase sales and ensure efficiency.
• Managing stocks level and making decisions about stock control.
• Responsible for using information technology to record sales figures, for data analysis and forward planning.
• Maximizing sales and profitability.
• Providing my team with a stimulating and supportive environment.
• Maintaining and increasing standards of customer service.
• Driving team performance and setting meetings individually and in groups to agree on action plans.
• Controlling the training and development of team members.
• Complete operation liability to achieve sales, service, organization, customer satisfaction, and profitability goals for stores in compliance with company procedures.
• Provides effective training to staff in the areas of management and leadership essentials, customer service, product knowledge, closing sales, inventory control, and merchandising while offering developmental opportunities.
• Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
• Handles store level loss prevention issues.
REFERENCES
JOHN NICKSON
Majid Al Fu aim
EMILY DORRINGTON
Majid Al Fu aim
adj5ix@r.postjobfree.com
adj5ix@r.postjobfree.com
COURSES
COMMERCIAL DECISION
Majid Al Futtaim Leadership School / Jun 2016 - Present
VISUAL MERCHANDISING PROFESSIONAL
Majid Al Futtaim / Mar 2017 - Present
PERFORMANCE MANAGEMENT
Majid Al Futtaim Leadership School / Jan 2018 - Present
TIME MANAGEMENT
Majid Al Futtaim Leadership School / Feb 2018 - Present
UNFREEZING PROGRAM
Majid Al Futtaim Leadership School / Apr 2018 - Present
PEOPLE MANAGEMENT
Majid Al Futtaim Leadership School / Nov 2018 - Present
STRESS MANAGEMENT
Majid Al Futtaim Leadership School / Mar 2019 - Aug 2020
PROBLEM SOLVING AND DECISION MAKING
Majid Al Futtaim Leadership School / Sep 2019 - Aug 2020
MANAGING ORGANIZATIONAL CHANGE
Majid Al Futtaim Leadership School / Apr 2020 - Present
EMOTIONAL INTELLIGENCE
Majid Al Futtaim Leadership School / May 2020 - Present
MANAGING VIRTUAL TEAMS
Majid Al Futtaim Leadership School / July 2020 - Present
MANAGEMENT ESSENTIALS
Majid Al Futtaim Leadership School / July 2020 - Present
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