MOHAMED ELIYAZ

Phone: +91-790*******

WhatsApp: +971-**-*******

E-mail: adj5gh@r.postjobfree.com

PROFESSIONAL SUMMARY

Goal driven and Service oriented professional with 12+ years experience.

Depth working knowledge and Strong command over the areas of business development, FIT&MICE operations of inbound tourism management.

Organizational skills with proven experience in customer relationship management.

Skilled at handling multiple tasks and projects simultaneously. Ability to take responsibility for setting and achieving performance expectations and to be accountable to deliver business outcomes to the standard required.

Self-initiative, flexible attitude towards changes and a very effective team player.

CORE COMPETENCIES

Tourism Management: Expertise in managing individual/group travellers and providing visa, itinerary, stay and holiday packages along with the required logistics

WORK EXPERIENCE

Operations Manager - Inbound

Horizon Tours LLC, Dubai – May 2016 – Jan 2020

Team Leader - Inbound

Horizon Tours LLC, Dubai – February 2013 – April 2016

Sr. Executive - Inbound

Horizon Tours LLC, Dubai – January 2012 – January 2013

Roles & Responsibilities:

Handling Entire Inbound Business. Like Reservations, & Operations for Leisure & MICE, contracts for Hotels & Suppliers.

Identify suitable suppliers and accomplish profitable business contracts. like Helicopter ride, Sea wings, Dhow Dinner, Desert Safari, Yacht, etc.,

Regulate and strategize, develop and publicise new products.

Develop and maintain collaborative relationships with key clients.

Generate and maintain various analysis reports for senior management.

Follow strong customer retention process to enable service recovery through analyses of customer feedback on weekly basis.

Arrange delegates / agents for familiarization (FAM) trips.

Shift In-Charge

IHG – Crowne Plaza – Sheik Zayed Road Dubai – March 2010 – October 2011

Roles & Responsibilities:

Supervised and directed immediate staff to ensure that the correct methods of service are followed and staffs are in the appropriate uniform, well groomed & clean at all times.

Ensured that the guests are attended on time without any delay and took periodical feedbacks from the guests about the service and food.

Trainee Captain

Taj Garden Retreat Kerala, India January 2007 – February 2010

Roles & Responsibilities:

Able to introduce innovative ideas for generating targeted sale Guest interaction, menu planning. Addressing guest requirement and reaching to them.

Ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet’s operation.

Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel.

Trainee

GRT Grand Hotel Chennai, India in Food and Beverage department June 2006 – January 2007

Best Western Groups of Hotel Amrutha Castle Hyderbad India in Front office, Food & Beverage, Kitchen & House Keeping – October 2005 – February 2006

EDUCATION

Bachelor of Studies in Hospitality and Tourism Management – Shevaroys College of Hotel Management and Catering Technology, India – Year 2003 to 2006

Bachelor of Business Administration in Computer Applications (Distance Education) – Annamalai University, India – Year 2003 - 2006

Certificate Course in Health & Safety, Nutrition, Food Hygiene & Safety at The Royal Institute of Public Health & Hygiene.

Knowledge in MS – Office Packages & HTML

PERSONAL

Date of Birth : 05th September 1986

Languages Known : English, Tamil, Hindi and Malayalam

Nationality : Indian

Residence Address. : Salem, Tamil Nadu

Marital Status : Married

REFERENCE:- Can be furnished on request.

DECLARATION:- I hereby declare that the details mentioned above are true to the best of my knowledge.

Yours faithfully

Mohamed Eliyaz

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