Receptionist - Administrative Support - Research Assistance

Chantèl Tamlin Morton

Montserrat, Sunset Avenue, Fourways 2068 Mobile: +27 (0-72-424-**** Email: adj5e5@r.postjobfree.com

Diligent, Reliable and Friendly Administrative Assistant

Customer Service Expert MS Office Professional At All Times Positive Attitude

OFFICE AND COMPUTER SKILLS

Office Skills:

Telephone & Front Desk Reception Customer Service Filing

Database & Records Management Executive & Administrative Support

Reports & Spreadsheets

Computer Skills:

Microsoft: Word Excel PowerPoint Outlook

PROFESSIONAL EXPERIENCE

GOLD COAST TAN Client Care - Sales - Front Desk Management - Administrative Support

June 2018 – December 2020

Excel at handling a variety of customer service and

administrative tasks and resolving customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk management within a high-volume environment.

Implementation of professional correspondence example letter heads and email signatures

Achieved a 95% customer satisfaction score based on feedback from clients.

Handled successfully 500+ phone calls daily with no complaints during the last 2 years

In depth product research and understanding product concepts

Capturing of all New Clients and updating existing client details

Correspondence to enquiries, telephonically and via email, scheduling of appointments, confirmation of appointments.

Sales - Designer Swimwear various brands, High end resort wear and accessories, Sun bed packages, exclusive variety product

Professional Swimwear Fittings

KYALAMI COUNTRY CLUB Client Liaison Consultant - Administrative Support - Governing Body Secretary - Personal Assistant to GM

February 2017 – May 2018

Served as first point of contact for members, governing body and staff calling or visiting the main office

Operated switchboard and provided prompt, courteous and knowledgeable assistance.

Increase in client memberships by 44% by collaboration with Proshop

Consulted a redesign of the office scheduling system, increased accuracy by 72%

Maintaining a register of New Members & Resignation of members

Capturing all new members and updating of membership details

Updating of information boards in club with current information’s, rules and regulations

Processing of new member applications and registration of HNA as well as welcome letters for new members & ordering of Srixon Cards

Creation of Notices, Monthly Happenings, Golf TV News Templates (Power Point)

Preparations for Committee meetings correspondence (meeting pack documentation)

Direct the members and the general public to the appropriate staff members

Attend to general and member queries (non-accounts related)

ETCHELLS & YOUNG PROPERTY BROKERS Estate Agent - Property Broker (Rentals) - July 2016 December 2016

LAND ROVER SANDTON (Branch) Front Desk Management - May 2008 - June 2016

BEAUTI SPOT Salon Coordinator – Owners Personal Assistant - Jan 2007 - December 2008

APPLIED MEDIA LOGIC Traffic Controller - Jan 2006 - December 2006

EDUCATION

GRADE 12 NATIONAL SENIOR CERTIFICATE Park Town College

CERTIFICATE Basic Principles in Public Relations Varsity College June - December 2007

DIPLOMA Personal Assistant Quest Computer Skills Centre March 2008

CERTIFICATE Telephone Etiquette & Frontline Skills Ken Mills & Associates March 2008

SOFT SKILLS

Information Management

Communication skills

Efficiency

Dedication to task completion

Professionalism

Team Work

Self Managing

Patient

Honest

Trustworthy

Availability – IMMEDIATELY

Current/last monthly gross salary & benefits: R16 500 p/m ( ZAR 198 000 annual salary )

Commission

Year End Bonus

Monthly salary expectation: R14 500 – R16 500 p/m ( ZAR 174 000 – ZAR 198 000 annual salary )

( Negotiable )

“Chantèl is a first-rate administrative support professional…excels in organizing our busy office… ensures all of our customers’ needs are taken care of…truly an exceptional employee…”

Performance Review – Andre Erasmus Chairman 2018

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