Lodge Manger,GM,Professional Guide,Operations Manager
Resume:
PERSONAL DETAIL
Surname: Mpuche
First Name: Mike
Date of birth: 16/08/79
Marital status: Married
Languages: English, Shona, Xhosa, Setswana
Nationality: Zimbabwean
National Id: 32-125383T-32
Present residence:
Contact: 078********/071*******
CAREER OBJECTIVES: As an ethical professional guide with a degree in hospitality, knowledgeable, self-motivated, self –starter, flexible and pressure absorber STRENGTH: Planning and Decision making
WEAKNESSES: Impatient with failure, too enthusiastic Educational qualification
5 subjects GCE Ordinary level:
GCE Advanced level:
: Management of Business
: Accounting
: Geography
Professional Guiding Qualifications (Zim) Apprentice 1) Learner professional guide/hunters license 10/1997 a) Full professional Guide licence
b) Professional hunting and outfitter Licence ( South Africa) Sutherland hunting academy (Limpopo)
2) Boat license: Class (1) launch masters certificate
-License no B 1204 (1999)
Issuing authority: Central Registry of Vessels (Zimbabwe) 3. F.G.A.S.A Guiding qualification
4) Trails guide : F.G.A.S.A
5) Level 1 off road 4x4 driving Land rover &land cruiser Instructor: Johnny Classen Land Rover Eastern Cape 6) SOUTH AFRICAN CODE 10 WITH PRDP
7)Class 2 drivers licence (Zim)
8)DEAT REG NUMBER EC0802
9) Falcon Firearm Academy (S.A)
(a) Knowledge of fire arms control act 60 of 2000
Unit standard 117705
(b) Handle & use of a rifle for business purposes
Unit standard 123519
(c) Handle & use of manually operated rifle
Unit standard 119651
10) Attended a SAGA tour director course at Kariega Game reserve SAGA -Representative
11) Valid Mars Advanced first aid certificate
Pending:
Certified Hotel Administrator (CHA) with AHLA
Certified hotel Industry Analytics (CHIA) with AHLA Lupane State University
Degree programme: Bachelor of Technology honours degree in Tourism and Hospitality Management: Only 1 semester left in 4th year
Management and other Qualifications
Certificate in Game lodge management (Wildlife Campus ) (2010) 1. Introduction to game lodge management
2. Guest Relations.
3. Human resources
4. Administration
5. Equipment, infrastructure and maintenance
6. Safety and emergency procedure
7. Introduction to game ranch
8. Game ranch economics
9. Game ranch profitability and managing
10. P & P of game lodge management
2). Certificate: Computer Fundamentals and micro-soft word processing 3) Certificate: Food and Beverage Management (AHLA) (2001 Issuing Authority; Educational Institute of the American Hotel &Motel Association
*Member of South African chefs association (SACA)
*Member of Big Bore of Southern Africa (BASA)
Work Experience
Current Employer: Mukute Safaris :Doma Safari Area,95000 hectors Position: General Manager
Board Member
January 2020 to Date
Duties and responsibilities
As the Opening General Manager my role involves to determine key success criteria for achieving business plan and goals and will include key responsibilities such as:
Create and establish the property on defined target markets, business management and develop and fulfil the defined business plan at a lodge & Hunting safari company level
Design effective and successful sales, pricing, distributions and yielding strategies to achieve and enhance profitability
Be fully involved operationally with high visibility in the day-to-day business of the entire Safari operation
Set effective systems and controls to ensure the consistent smooth running of departments
Actively participate in the development of all key managerial positions and manage effectively labour turnover, recruitment & employee development within budgeted parameters
Create, maintain and encourage excellent public and employee relations
Establish a proactive approach to the selling, marketing and merchandising of the full portfolio of hunting packages and other lodge activities
Work in partnership and develop a close relationship with owners and asset managers.
Budget formulations
Project management on the reserve construction,roads Dams
Setting up of Anti -poaching units in conjunction with National Parks Achievements
Built 2 Dams and 7 massive watering points
Renovated and rethached the hunting Camp to premium standards
300km roads
Setting up of a new tented Camp
Successfully Procured equipment in SA including a hunting Vehicle
Recruited a 20 member anti –poaching to be trained by National parks Current Affiliations: 2019 to date
Board Member
More community Trust in Zimbabwe part of More Hotel Group Responsibilities : Finance,Operations and Beneficiary Previous Employer
The Stanley and Livingstone Boutique Hotel and Private Game Reserve (More Hotels) Position: Head Guide /Ursula Camp Manager 2014-2018 Safari Manager and Ursula Homestead Couple management (2018- 2020) Duties
Guides recruitment, Training and Development
Daily allocation of guest
Managing the Activities Department
Safari Vehicle Fleet management
Budget Formulation
managing the Bush restaurant Food and Beverage operations
Assist daily operation of the Ursula Camp/Homestead
Sales and marketing for safari Activities
Departmental Financial Reviews.
Standard operating procedure formulation
Departmental cash flow planning
Monthly Reports
Achievements
I have grown the safari business an average of 10% every year achieving 80% revenue in 4 years
Championed multi safari packages and activities tailor made to suite the Market trends
Achieved a premium safari experience through training and development mentorship programmes
Improved staff retention and turnover through good human resources skills
Grown business on Ursula Camp through relationship marketing and positive feedback by an average of 20%
Other positions Held
Acting General Manager,relief General Manager of Stanley and Livingstone Duties
Execute overall responsibility in managing both Hotel revenue and cost elements of the P&L
Day to day operations of the business
Communicating hotel SOPs, making sure they are understood, achieved and maintained
Staff motivation and creating guest experiences and consistency guest satisfaction
monitoring the guest satisfaction systems and Financial reports
Assist in formulating action plans for preventative maintenance programmes
Pro- active human resource function
Previous employer: Drifters adventours 3.5 years (2011-2014) Position: Senior Overland Guide
Duties:
Conducting tours and safaris throughout Africa
Running selection courses for new guides ( Boot Camp)
On the road training for new guides
Botswana, Namibia, Zimbabwe, Zambia, Mozambique, South Africa I have conducted game drives, walking trails, tours in all the places below 1) Kruger national park, Balule conservancy (Kruger), Hluhluwe game reserve, Drakensberg mountains, Karoo nature
reserve,Moremi,Savute,Linyanti,Chobe,Maghadighadipan,Nxaipans,Okavangodelta, Namib naukluf park, Soussvlei, Fish river canyon and all other canyon except the grand canyon in America, Etosha National park, Hwange national park, Matopos national park Previous Employer: Kariega Game reserve
Position: Head Ranger River lodge 5* ( 2008-2011)
Duties
Hosting all V I P guest for the reserve includes all the travel operators for educational purposes
Game drives walks
Fishing on Bushman’s river
Boat rides on Bushman’s river on Kenton on sea
Preparing monthly senior ranger’s reports
Guides training and development for premium standards
Night drives
Guest transfers
Canoeing
Monthly, weekly vehicle checks and general equipment checks (Rangers)
Fuel reconciliation and ordering
Relief lodge management duties
Previous employer
Kwantu Private Game reserve 5* (2005-2008)
Positions held:
Head Chef: 3 months
Food and beverage manager
General Manager
Duties
Reservation
Guest allocation to rangers
Checking in and out guest
Client liaison
Food preparation
Staff roasters
Food and Beverage management
Stores and stock control
Menu planning
Purchasing
staff training and development
Banqueting
food costing
Housekeeping management
Maintenance
Human resources
Preparing month end business review reports
Administration and General
Previous Employer: Ngina Safaris Botswana (2003-2005) Position: Safari Operational Manager
Duties
Guest relations
Administration and general
Budgeting
Guides training
Conducting fishing trips, Zambezi River, Kasai Namibia and Chobe River
Conducting Game drives –Chobe National park
Savuti
o Moremi game Reserve
o Okavango Delta
Mobile tented Safaris Chobe-Savuti
Fuel reconciliation
New product launch and marketing
Monthly logistics
Monitoring and coordinating all departments in the company. etc
Cooking presentations and training for mobile safari guides Achievements
Established the Safari operation
Grew the fishing safari revenue and assets from 1 boat operation to 7 boats operation
Grew the safari Market share by 60% in 3 years
Built up a Tented Camp in Kasane along Chobe River Previous Employer: Cresta hospitality Hotels and safaris Position: Front office Supervisor (Cresta lodge) ( 2001-2003) Departments covered: Front office, food and beverage, Banqueting, Reservations, housekeeping. Duties
Check in and out guest
Checking booking correspondence
Checking high balances with accounts (VC)
Preparing housekeeping discrepancy report
Forex reconciliation
Switchboard and internal telephone control
Duty management
Restaurant management
Reservations accommodation and functions
Night auditing
-Guest relations
Name of employer: Mwanga lodge and Bally Vaughn game reserve (1998 -2001) Position: Guide /Assist lodge management
Duties
-Game drives
-Day safaris
-Bird and game sanctuary tours
-Canoeing and boat cruises
-Guest relations
-Park management
-Maintenance
-housekeeping
-Food and Beverage
-Game walks big five
-Establishing new products: Trails in Matusadona
-Mobile tented safaris in Mana pools National Park
-lower Zambezi canoeing
Name of Employer: Harare safari lodge (1997 -1998) Position: Head Guide, Trainee food and beverage manager Duties:
Stores and stock control
Menu planning
Banqueting
Purchasing
Food costing etc
Game drives
Canoeing
Boat cruises
Guest relations
Guest transfers
Bird walks
Horse riding
Reference : Brett Mac Donald
Freelance guiding and hunting services
1. Mbizi Game Park and lodges
2. Pamuzinda safari lodge
3. Inyathi hunters- Matetsi
4. Kazungula wildlife safaris –Vic falls
5. Chobe Chilwero fishing safaris (Botswana)
6. Mowana safari lodge (Botswana)
7. Chobe Marina (Botswana)
Other hotel attachments (Zim)
1. Monomutapa Crowned Plaza
2. St Lucia park and conference centre
3. Italian bakery and gabs restaurant
4. The Pointe Portuguese restaurant
5. Sheraton hotel and towers
1) Oliver Ritcher
General Manager: lion sands
adj596@r.postjobfree.com
2. Kariega Game reserve
Director: Mark Rushmere +278********
Head ranger: Dean Pear main +278********
a) Kariega River lodge
Senior lodge Manager
Mr Clive Bush by
3 ) Operations Director: Drifters Advent ours
Steve Madiment
A )Jeromy Dacey
Operations Manager (SA)
Cell:+278********
4. Cresta lodge Msasa
Chriss Svova
5. Pamuzinda safari lodge
Directors: G Bristow
Other Industry Ref:
a) Chrispen Chiparaushe
GM Tokaleya wilderness
Zambia
cell : +263*********
b) GM Rainbow hotels
Chriss Svova
c) Director Beneath Tours
Ranjis Nyakusengwa
d) Farai Chimba
GM Vic falls Hotel
6. Zimsun leisure group
Managing Director
Misheck Manyumwa
Cell: +263********
7. Ngina Safaris Botswana
Director: Mr Ebrahim Farooq
8. The District Tourism officer Chobe Region
Mr Milton Kachana
9. The Stanley and Livingstone
Group Chairman
Abdul Aujan
10) Stanley and Livingstone
Robert More CEO (MORE hotel)
11) Andy Paterson
Managing Director MORE hotels
12) Karl Snarter
Hospitality Director Stanley and Livingstone (former) Now with Cresta Hospitality
13) The White Family Wild Horizon
14)Garry Acher CEO Wild Horizon
15) Human Resource Manager
Stanley and Livingstone
Edmund Mandioma
Contact this candidate