Vivek R.S

Mobile: +91-810******* e-mail: adj52g@r.postjobfree.com

Profile Summary

Experience range from 15+ years in Channel Sales and strategic management and more than 7+ years in Customer Care as Trainer and Supervisor. Specialization includes strategy formulation, brand promotion, branch management, business acquisition, new market penetration, market research, key account management, recruitment, team leadership and training

Worked with E-commerce company based at Mumbai as State Training Head for M & G – Training & Development and Business Development through ILT and OJT, Field support to enhance productivity of team

Carrying rich experience in the Channel Sales and strategic management and more than 7+ years in Customer Care as Trainer and Supervisor Sales Training, People Management & Development. Sales & Distribution, Business Development.

I have a proven track record of developing new business and motivating a team to consistently exceed targets through ongoing training and live coaching on field.

Delivered training programs for Sales Team & Ops Team - Trained on customer service and aspects of product - FABing

Developing / Designing training module as per the TNA, Designed sales handout/process notes for sales/Ops team

Conducting / Organizing soft skill training for Sales & various department

Trained entire sales team spread across the region, also more than 50+ HNI distributors across the region

Strong business acumen with expertise in implementing sales plans, innovative packaging, channel & distribution plans and marketing strategies for enhancing the business operations.

Utilizing market feedback & personal network to develop market intelligence for formulating plans for the brands.

Core competencies – Training & Development, Channel Sales, and on field Training & Coaching

Training & Development and Channel Sales Experience: Determining Channel Sales development through training and coaching. Identifying training needs, Knowledge updation/gap, Skill and behavioral update/gaps & conducting programs to enhance their operational efficiency leads to enhance productivity of channel sales team through ILT + OJT (Classroom Training + On Job Training)

Accompanying competitor analysis by keeping abreast of market trends & competitor moves to achieve the market share metrics

Edifice brand focus in aggregation with operational requirements; instigating pre/post launch sales promotional activities for brand building & market development.

Content development, process notes, sales handouts, Developing E-Learning modules

Professional Experience:

Sep-16 to May-20- ANI Technologies Pvt Ltd(OLA) Mumbai

Role: Senior Executive Trainer

Developing, Designing and Updating Training Modules based on TNA

Conducting Sessions for Sales & Ops Team

Induction, Refresher, Objection Handling, Customer care, Behavioral

Prepared 360* training life

Awareness – Education – Sales – After sales – References

Trained 2500+ Partners and completed 1520 hours Training

Sales Training, Driver Partner Training, Content Development, Training Module Development, Updating training module, Content creation & Video push for remote learning.

Book keeping of more than 1 lac agreements signed by driver partner

Adherence of Process – Auditing - Guiding & supporting for smooth transition

Initiatives taken

Developing e-learning module

Involvement in developing and execution of Exit Interview

Developed Cab Audit system which was later automated.

Analyzing Customer Feedback with Audit team for the improvement of services

The entire pre and past test were made online using google forms and QR code.

Jun-15 to Aug-16 - Getit Info services Pvt Ltd – Mumbai – Maharashtra Region

Role: State Training Head - West

Ensure high product knowledge of sales team through regular CLT&OJT

Ensure ethical and sound work habit among the sales force

Creating sharp market focus- Identify local affluent categories & mastering in the relevant sales pitches

Certifications and ongoing learning programs for FSE & training for clients

Hiring of new MDE and FSE -Reduce Overall Attrition

Revived old channel partners with a productivity of 10 sales a month

Updating team about new development in digital media and competition

Preparing performance review report with R.H for sales review

Being eyes and ears for the management in the field and also help the channel partner to flourish business

Initiatives taken

Introduction of IDC WoW and Guru Mantra for IDC

Self-sourced and appointed 2 Channel partner with an initial investment of 5 lacks+ taxes each

Alliances with Della Adventures, Jawed and Habeeb and Baskins and Robbins for Askme Pay

Revival of Inactive channel partners

Preparation of Sales Pitch for Pan – India Sales team

Sep-14 to May-15 – Dish TV India Pvt Ltd – Western Region

Role: Zonal Trainer - West

Recruitment, Training and Development for Sales and Distributor Team

Recommend resource and strategies that support and lead to market success and goal achievement.

Utilize individual or group performance results to check the effectiveness of training

Ensure high product knowledge of sales team and DST through regular CLT&OJT

Preparing performance review report with R.H for sales review

Handled entire western region which include Maharashtra and Goa, Gujarat, AndhraPradesh

Feb-12 to Sep-14 – Reliance Communications

Role: Senior Trainer - West

Recruitment, Training and Development for Sales and Distributor Team

Imparting training to newly recruited FOS on sales skills & product

Improve the productivity of the FOS by providing field coaching

Improve overall sales in the cluster by improving the productivity

Reduce attrition in training as well as cluster assigned

Co-ordinate with NSH and RBH for process improvement and GAP

Initiatives taken

Training and Field Coaching done for more than 350 F.O.S

Involved in training of 100+ Area Business Managers

Involved in content creation and supervisory materials for FOS as well as Area Business Managers

Average growth of 8% achieved for FOS,

Productivity increased to 14 per DST which has affected the overall growth of the cluster too.

Previous Experience:

Apr’08 to Jan’12 Paytronic Network Pvt Ltd – Head -Process Trainer - Channel Sales and Customer Care - -Pan-India

Jan’05 to Apr’08 CSE for HTMT Global Solutions Ltd (Hinduja Group), Mumbai

Sep’03 to Jan’05 TSE for Hathaway Cables at i2i Enterprises, Mumbai

July’02 to Sep’03 CSE for Tata Indicom at Nexus Tele-solutions, Mumbai - CSE

Jun’98 to Jun’02 CSE Airtel Mumbai - CSE

Accolades as Sales Manager:

Paytronic Network Pvt Ltd – Apr’08 to Jan’12

Launched new concept in South India Market August 2011, Handset with Multi Recharging Activation

generated revenue for Last Quarter with tune of Rs. 15 Lacs as Activation fees alone.

Paytronic Network Pvt Ltd Jan’11 to Aug’11

Developed Mumbai market from scratch (3,000 Outlets & 50 channel Partner)

Launched new concept in West India Market December 2011, Handset with Multi Recharging Activation

Key Skills and Synopsis of Achievements:

Certification - Kaizen Lean workshop – ANI Technologies (OLA)

Certified Trainer of Hutch

Selected for pilot project of Hutch - Train The Trainer workshop

Awarded as a Best Trainer for the year 2006 by HTMT.

Academic Chronicle:

Certified N+ Network Engineer

Bachelor of Science (B.Sc-Chemistry)

Languages known:

English, Hindi, Marathi & Malayalam.

Personal Details:

Date of Birth: 31st December 1976

Marital Status: Married

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