Jonathan L. Stewart

** ********* *****

Little Rock, AR 72204

Cell 501-***-****

adj4wg@r.postjobfree.com

PROFESSIONAL SUMMARY

A position within an organization that will allow me to utilize my experience and skills to achieve business objectives, while allowing me to demonstrate my commitment to customer service and employee development.

EDUCATION

University of Arkansas at Little Rock

Area of Study: BBA Human Resource Management

Graduated December 14, 2019

Pulaski Technical College

Diploma: Associate of Science 2009-2010

Diploma: Associate of General Studies 2009-2010

Henderson State University

Area of Study: Psychology 1995-1998

EXPERIENCE

UAMS

Patient Representative June 2016 – Present

Collect and compile insurance documentation and patient identification information.

Complete registration for all patients correctly and on time with no supervision.

Provide empathetic patient care by focusing on maintaining friendly, healthy, and a clean environment.

Process, track, and document patient care throughout the patient’s experience using an optimistic, kind and helpful attitude.

Arrange multiple requests and priorities orderly which saves time and meets deadlines.

Serves as a primary source of communication with staff members, employees, and patients and resolves menial problems arising from patients and staff.

Obtain appropriate signatures, notifies patients of clinic rules and regulations as well as collects appropriate monies.

Conduct interviews with patients in order to gather demographic and financial data to complete the registration process perfectly and competently.

BAPTIST HEALTH SYSTEMS, LITTLE ROCK, AR.

Monitor Technician Telemetry September 2005 – Present

Interprets and maintains cardiac monitoring by observing and documenting ECG rhythms

Observing the monitor at all times and responding to alarms immediately.

Notifies the responsible nurse of alarms.

Collect and document the rhythm types.

On admission assembles a transmitter, battery, pouches, electrodes, and skin preps for placement by the admitting nurse.

Document monitor patterns and mount strips every 4 hours, when any new ectopic beat is observed, and/or when a change of pattern occurs. All rhythm strips are labeled with the patient's name, date, time, and room number.

Analyzes rhythm strips for ventricular rate, atrial rate, PR interval, and QRS duration and document in the appropriate place.

CHI ST. VINCENT, LITTLE ROCK, AR.

Monitor Technician Telemetry May 2014 – May 2017

Interpreted and maintained cardiac monitoring by observing and documenting ECG rhythms.

Observing the monitor at all times and responded to alarms immediately.

Notified the responsible nurse of alarms.

Collected and documented the rhythm type.

At admission assembled transmitters, checked batteries, pouches, electrodes, and skin preps for placement by the admitting nurse.

Documented monitor patterns and recorded strips every 4 hours, when any new ectopic beat is observed, and/or when a change of pattern occurred. All rhythm strips were labeled with the patient's name, date, time, and room number.

Analyzed rhythm strips for ventricular rate, atrial rate, PR interval, and QRS duration and documented in the appropriate place.

WEHCO VIDEO, INC. LITTLE ROCK, AR

Digital Phone Follow up Coordinator July 2006 – July 2009

Pulled the Sprint and Parasun trouble tickets.

Updated spreadsheets and followed up on any issues.

Made daily contact with clients that had any unresolved issues.

Checked voicemails daily and contacted any clients/customers.

Confirmed if there were any SLA issues from Sprint and followed up with management.

Digital Phone Dispatch Team Leader

Checked the status of orders throughout the day.

Offered troubleshooting tips when necessary to the department.

Provided daily updates of any issues that occurred with installations or house calls.

Made sure all orders were completed in a timely manner.

Pre-planned installations in advance.

Run repeated house call report by site, identified problems, made recommendations and sent to sites.

Sent daily status on the Not Done Report, Install Report, and House Call Report.

Customer Service Agent/ Cable Advisor

Managed high volume, inbound calls and consistently delivered world class customer service to existing customers and new customers.

Provided prompt, professional, and courteous follow up on refunds and customer service issues.

Assisted customers with modifying current cable packages.

Sold WEHCO products and add-ons as needed.

Tracked the status of orders throughout the day.

MILITARY SERVICE

US Army Reserve – North Little Rock, AR

10/1995 - 10/2003

CERTIFICATIONS

CHAA Certified Healthcare Access Associate

04/2017- Present

REFERENCES

Kevin Robinson PHR, SHRM-CP- Regional Human Resources Manager IBERIABANK 501-***-****

Kimberly Bloodsaw CHI St. Vincent – PCT/MHT Program Coordinator Human Resources 817-***-****

Ardist Brown Baptist – Senior Monitor Technician 501-***-****

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