NEHA

#**-*, ***** *****, ****** Cantt(******), Haryana –997******* –

adj4nw@r.postjobfree.com

Professional

Summary

Current

Employment

Previous

Employement

Previous

Employement

Excellent written and verbal communication abilities focused on building consensus and achieving common goals of improving operational efficiency through researched strategies and processes.

Performance-oriented and dedicated to maintaining agility, responsiveness and efficiency of the Organisation.

US Recruiter (Healthcare), Internship

Spectraforce Technologies (India) Pvt. Ltd.

29th October 2020 - Pursuing

Operations Coordinator

Venkateshwar Hospital, Dwarka, New Delhi

11th March 2019 – 13th June 2020

• Worked as a non-clinical personnel that act as a specialized resource for the Surgical Oncology, Medical Oncology and Radiation Oncology Department.

• Evaluating patients identified for elective admission or discharge and ensuring that they have a seamless transition between inpatient and outpatient services.

• Fulfilling 3 main Aims :-

• 1) to improve the patient experience, 2) improve inpatient hospital quality metrics and 3) facilitate transitions of care.

• Handling team including non medicals, as well as coordinating with inter departmentals such as TPA, admissions, IPD, OPD

• Maintaing the overall data on monthly and weekly basis using Microsoft Excel to maintain the efficiency and curbing any flaws.

• Handled international patients including managing medical consultations, admissions and assisted in documentations as well as travelling.

• Assisted various departments with change by communicating new improvement plans and expectations.

• Improved operations and provided exceptional patient support by working with the team to understand needs and provide best service.

• Overall with good communication skills with patients to drive performance to get the best results and revenue for the organisation.

Operations Executive

Moolchand Hospital, Lajpat Nagar, New Delhi

MBA Summer

Internship

Education

15th March 2017- 17th May 2018

• Worked on a newly established software of HIS (Healthcare Information System) invoving a smooth transition from manual to electronic EMR’s. Thus coordinating between Doctor’s, Non medical staff and IT personal to establish smooth functioning.

• Supporting billing related queries of patients and supporting them with medical facilities.

• Maintaining the records of profits and loss of each day based on EMR generations using Excel, to review the workflow and revenue generation.

• Client Management and maintaining the easy workflow. Handling clinical Operations.

• Well versed with hospital billing including private billing, institutional billing and credit billing.

• Maintained weekly and monthly data sheet using excel to check the HIS functioning.

• Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations

• Defined strategic goals and worked with teams, departments, and processes to align systems to targets.

• Ensuring to facilitate proper monitoring of delivery of care provided to the international patients, providing them best services & maintaing the workflow smoothly.

Management Trainee

Ivy Hospital, Panchkula, Haryana

23rd May 2016- 07th July 2016

• Based on project EMPLOYEE LIFE CYCLE AND THEIR SATISFACTION assisting in selection process, documents verification, cross validation

• Studying the work culture the employee needs in an organisation.

• Maintaining the databases, handling the employee grievances.

• Delivered friendly assistance with new hires throughout interviewing and hiring process.

• Prepared monthly, weekly and daily logs using Microsoft Office Suite.

• Maintained work structure by updating job requirements and job descriptions for all positions.

PGDHRM (Post Graduate Diploma in Human Resource Management) Indira Gandhi National Open University(IGNOU)

2020- Pursuing

MBA(Hospital and Healthcare Management)

Amity Business School, Gurugram

2015-2017

CGPA 7.9/10

• Coursework in Hospital Organisation and Management Process, Information Technology, Quality Management, Epidemiology,

• Management of Clinical Services, Operations Management, Operations Research, Professional Skills

Certifications

Languages

Known & Other

Interests

Date : 09-Nov -

2020

Strategic Management, Research Methodology,

• Health Economics, Marketing Management, Biostatistics, Elementary Spanish B.Sc(Biological Science)

S. D College, Ambala Cantt, Haryana

2011-2014

75.68%

Senior Secondary Examination

Scholars Public School, Rajpura, Punjab

2011 Passout

69.80%

Secondary Examination

Army Public School, Ambala Cantt, Haryana

76.80%

• Microsoft Office Suite : Excel, Word, PowerPoint, Advance Excel

• Microsoft Excel- Advanced Excel Formulas & Functions (Udemy)

• Electronic Medical Record & Billing

• Healthcare Data Models ‘University of California, Davis’ (Coursera)

• Healthcare Data Literacy ‘University of California, Davis’ (Coursera)

• Medical Coding: ICD-10-CM Essential( Udemy)

• Preparing to Manage Human Resource ‘University of Minnesota’ (Coursera)

• Managing Emplyoee Performance ‘University of Minnesota’ (Coursera)

• Recruiting Hiring & Onboarding Employees ‘University of Minnesota’ (Coursera)

• Managing Employee Compensation ‘University of Minnesota’ (Coursera)

• Languages : English, Hindi, Spanish

• Other Interests : Travelling, Gyming, Listening Music Signature:

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