CURRICULUM VITAE

PERSONAL DETAILS

Surname : Phika

First name : Madalo

Date of birth : 10th December 1995

:

Marital status : Single

Gender : Female

Religion : Christian

Home address : ** *** *an Riebeeck Avenue, Ruyterwacht Nationality : Malawian

Languages : English and Chichewa

Contact number : 064*******

Email : adj4nl@r.postjobfree.com

SKILLS AND COMPETENCES

Computer : Microsoft word, Excel and power point

Values : integrity, confident, self-starter, good communication skills, good negotiation skills, good teamwork building, innovative, self-motivation and confidentiality

HOBIES: : Reading books, travelling, baking

PERSONAL PROFILE

I am a young result oriented person who likes meeting new challenges and easily adapts to new environments. I like interacting with people from different backgrounds due to my flexibility. Am a very good team player, good at problem investigation, analysis and problem solving.

PROFESSIONAL QUALIFICATION

Qualification : Diploma in Environment Management

Institution : LUANAR - NRC CAMPUS, Malawi

Year Completed : 2017

ACADEMIC QUALIFICATIONS

Qualification : Malawi school certificate of education (MSCE) Institution : Lilongwe Girls Secondary School

Year : 2015

Qualification : Junior certificate of education (JCE) Institution : Chipasula Secondary School

Year : 2011

WORK EXPERIENCE

INSTITUTION : ISON BPO Malawi Ltd.

Position : KYC Customer Care Representative

Duration : August 2019 – January 2020

Duties : Entering data for Airtel simcard registration Position : Customer Care Representative

Duties : Attending Airtel customers on call centre by answering their calls and giving out solutions to their problems

: Resolve customer complaints via phone, email, mail, or social media.

: Use telephones to reach out to customers and verify account information.

: Attempt to persuade customer to reconsider cancellation.

: Utilize computer technology to handle high call volumes.

: Inform customer of deals and promotions.

Institution : Ministry of Agriculture

Position : Field Assistant

Duration : July 2017 to August 2018

Duties: Outreach and in- reach programs

Natural Resources Conservation

Institution : Natural Resources College, Lilongwe, Malawi. Position : Farming Assistant (Intern)

Duration : January 2017 – February 2017

Duties : Mushroom production

: Working with communities in protecting the environment

: Working with communities in sanitation and hygiene Institution : Wildlife and Environmental Society of Malawi (WESM) Position : Wildlife clubs Co-ordinator and Receptionist (intern) Duration : June 2017

Duties

: Formulating wildlife clubs in schools, churches and communities and strengthening wildlife cubs that are inactive.

: Facilitating environmental and natural resources conservation in different wildlife club.

: Facilitating in implementation of activities such as making fire briquettes and sorting of waste.

Reference

• Dr. Ponyadira corner (PHD), Program coordinator, Lilongwe University of Agriculture and Natural Resources ( LUANAR), P.O Box 143, Lilongwe, Malawi. +265-****-***- 121.

• Mrs. Chamba, Ministry of Agriculture, Mpokwa Extension Planning Area, Samba, Malawi. (+256)- 88 1773 169.

• Mr. Tiopenji Noel Gumbo, Assistant Manager Operations, ISON BPO Malawi Limited, P.O Box 1666, Lilongwe. + (265-***-***-***, Email : adj4nl@r.postjobfree.com

• Mrs. Chancy Titani Kanyondo, the Accountant, Wildlife and Environmental Society of Malawi (WESM), P.O Box 30293, Lilongwe 3. +(265-***-**-***

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