Manager Scrum

Sandeep Bahl

**** ***** ***** ********** ** ***** 732-***-**** ***********@*****.***

Business focused IT leader who is focused and result driven and has diverse experience in various industries starting from financial to insurance to pharmaceuticals to hospitality to telecommunication and retail. My numerous assignments include Agile methodology, DevOps and even Waterfall.

I am capable of driving end to end delivery of IT solutions from Requirement Gathering to Documenting technical specification to Delivery as well as reviewing Test strategies and UAT. Being a Certified Scrum Master I am capable of running successful Scrum teams in variety of setting where I had experience of handling collaborative and globally distributed teams

In last 15 years was involved in all aspects from Discovery to Design to Development to Testing and to conduct Demos for the end customer

Proficient and experienced in wearing multiple hats at various organizations where they were transforming from Waterfall to Agile or getting more adaptable to Agile methodology. I believe I will be a value-added person for all the methodologies plus I have good understanding of the Product Owner/Product Management roles and responsibilities too

Proactively worked with teams on impediments to team agility and guided the teams on different methods to escalate and prevent challenges from becoming burdens

Facilitated the Scrum Agile ceremonies for the Scrum teams and communicated with Product Manager, Product Owner and Projet Manager to communicate delievery of product work and also escalated key risks and issues impeding scrum team effectiveness.

Infosys – Pepsico TX: Aug 2020 – Present

Scrum Master/Project Manager

Senior Scrum Master for Human Resources Service Delivery (HRSD) team at Pepsico

Facilitated SAFe Scrum Ceremonies driving Daily Stand Ups, Iteration Planning, Backlog Refinement, Team Demos and Team Retrospective

Applied SAFe Scrum methodology in training and mentoring the teams on a regular basis

Attended and participated in PI Planning sessions as conducted by the RTE

Created various artifacts like Project Plans, Roadmaps, Agile Dashboard, Agile Metrics, Critical Success Factors documents and Stakeholder Management document.

Authored the ‘Defination of Done’, ‘Defination of Ready’ and ‘Team Agreement’ documents

Servant leader, empathetic and effective leader that built the trust and focuses on the needs of the team

Published the PI Objectives and Iteration Goals after each Iteration and PI Planning sessions

Engaged in Integration of the project in various modules - HR Case, Knowledge Management, On Boarding, Employee Service Management and Employee Service Central

Coached the team in adapting WIP (Work in Progress) on the Azure Devops Booard

Resolved impediments and Road blockers for the team and directed the team to the right Stakeholder

Worked on Epics, Features, Stories, Tasks and Bugs in Azure Devops application

Created Burn Down Charts, Cumalative Flow Diagram and various other Feature and Story metrics

Collbrated with Developers and Testers in creating the Defect Tracking documents

Involved in all aspects of initiating, planning, executing, monitoring, controlling and closing the User Stories and Use cases

Tracked and reported projects regularly to identify and escalate any changes and risks

Helped teams with Continuous Improvement and making them self reliant and removed any Anti patterns

Technical Skills: SAFe Agile, Scrum Master,Azure Dev Ops, Service Now, HRSD, MS Suite

Conduent- Somerset NJ: June 2019 – April 2020

Scrum Master/Business Analyst

Working on creating and enhancing Pharmaceuticals platforms using CRM Salesforce in the Patience Assistance Program (PAP) space

Developed crucial functional requirement specificatios, creating detail user story/Use cses and process flow diagram to support fuctional specifications

Performed in depth anaylysis of the system organization structure and service processes using Team foundation Server

Conducted Daily stand ups, Sprint planning, Backlog grooming, Sprint Demo and Sprint retrospective sessions and other Sprint ceremonies in a sprint cadence

Used the ‘Liked’, ‘Learned’, ‘Lacked’ and ‘Wished for’ activity in Sprint Retrospective sessions

Maintained the depth of Architectural Runway and supported the autonomy of the team

Worked closely with Product Owners and managers coordinating product grooming and story estimation.

Creating mock ups, wireframes and process flows to work with the clients to author the requirements

Involved in all aspects of initiating, planning, executing, montoring, controlling and closing the User Stories and Use cases

Applying the SAFE scrum principals in converting Waterfall to Agile methodology as a servant leader

Facilitating product Demo calls with business team and Operations team

Worked on post productions defects and bugs and assigned them to respective teams

Engaged in Integration of the project in different stages from Scope analysis, Time analysis,Cost analysis, Quality analysis, Human Resources analysis, Communication analysis, Risk analysis, Procurement analysis and Stakeholder analysis

Authored Project Management documents comprising of Scope Management, Integration Management, Cost Management, Risk Management, Quality Management, Human Resouces Management, Communication Management, Procurement Management and Stakeholders Management

Technical skills: Scaled Agile, HP Quality Center, Visio, Scrum Master, Sharepoint, MS Suite, Team foundation Server, Data Modelling, Salesforce, functional design

Bank of America – Pennington, NJ: Jun 2018 – June 2019

Scrum Master/Senior Business Analyst/Project Manager

Worked in the Managed Services Group for Wealth Management involving different “Alerts and “Variance” changes in MSG – ML1, Supervision and Fiduciary Dashboards

Defining and driving “Fiduciary Dashboard Variances” under various tabs for Financial Ananlyst, Home Office analyst and Leadership teams thereafter creating Epics, Features and Stories

Regular interaction with cross functional teams and business in authoring user stories, leveraging and implemented them across multiple channels

Working as a Business Analyst/Scrum master using “Rally” and making sure stories are initiated, planned, developed, tested, implemented and deployed on a monthly basis

Servant leader, empathetic and effective leader that built the trust and focuses on the needs of the team

Elicited the requirements and ensured that the stakeholder’s underlying needs are communicated and implemented by the technical teams

Facilitating Sprints on a daily basis, participating in PI Planning, Sprint planning, Backlog Grooming, Sprint review, Sprint restrospective and Sprint Demo meetings and was part of Agile Release Train(ART) and created Sprint Report accordingly

Created SQL tables and worked with data validations, data points and feed files and used Data mining techniques to find patterns in data

Working with the technical development teams on front end and back end to configure the core solution to meet the functional requirements

Provided subject matter expertise to the testing teams during the test case and test script phases as well as during test and UAT execution phases

Flaged dependencises, blockers and delays and communicated the same to the team and stakeholders

Resolved ambiguities and was involved in the end to end testing with the SIT teams

Practical problem solver and explored innovative and pragmatic solutions through the lifecycle of the product and have complete understanding of Product lifecycle

Developed and tracked project status for all projects in development to create transparency and visibility to roadmap delievery including progress and risks

Rolled out cost and risk documents and managed them during the project

Applied the ‘Forming’, ‘Stroming’, ‘Norming’ and ‘Performing’ principles right across the teams

Authored Project Management documents comprising of Scope Management, Integration Management, Cost Management, Risk Management, Quality Management, Human Resouces Management, Communication Management, Procurement Management and Stakeholders Management

Technical Skills: Scaled Agile, Rally, HP Quality Center, Visio, Scrum Master, Sharepoint, MS Suite, SQL, MS Project, Jira, Data Modelling, functional design

Verizon Wireless – Basking Ridge, NJ: Jun 2017 – Jun 2018:

Scrum Master/Senior Business Analyst/Project Manager

Worked in the “Sales and Service” team which comprised of “Point of Sales” and “ACSS” (Customer Service) verticals”. Further breakdown of POS included – Retail, B2B, Telesales and Indirect Channels

Planning, analyzing, facilitating, controlling, managing implementing and deploying various projects with key Business Stakeholders, cross functional teams and Technical team members

Facilitated Sprint stand ups, Sprint Planning, Backlog Grooming, Sprint Retrospective and Sprint Demo other Sprint ceremonies on a regular basis and created Sprint Report for the same

Coached and mentored the team on Safe Agile principles

Authoring the Approach Document(BRD) for multiple projects and User Stories

Strategized and contributed to ongoing prioritization, planning of the product road map,incorporating product innovations and internal request

Created the user flow diagrams, wireframes and mockups for developing web and mobile applications in digital environment

Contributed towards translation of requirements for the development team and assisted them in creation of XML’s and API’s

Tracked and reported projects regularly to identify and escalate any changes and risks.

Assited the ST(QA) team in creating the Test Plans, Test Cases and Test Scripts, also ensuring requirements and defects are covered and dealt with in JIRA immediately

Surfaced metrics across the health of the product development process – ideatinon to release

Facilitated project risk reviews and appropriate mitigation

Launched and governed projects and programs to ensure the completion of all technology projects

Technical Skills: Scaled Agile Framework, Agile Coach, Jira, Visio, Confluence, Clarity, Excel, HP Quality Center, CRM, SQL, Scrum Master, Sharepoint, API’s, MS Project, Data Modelling, MS Access, Kanban,Change control

MUFG Bank of Tokyo, Jersey City, NJ: Oct 2016 – Jun 2017

Senior Business Analyst/Project Manager

Worked in ACOD division of the Bank where I implemented the “Continuous Monitoring Dashboard “ and making sure it meets the basic requirements for validating the data that flows in to the AML platforms

Implementing UAT “Test Plans”, “Test Scripts” and “Test Cases” with a overview from “Business Requirement Document”and “Functional Requirement Document” and “Design Development Document”, also reconconciling AML data in various categoris, sub categories and hubs in the dashboard

Assisted in putting together the Traceability Matrix for all the requirements

Involved daily in introducing new data checks across the in-scope systems using “Data Mapping” techniques and extending existing checks to categories currently not covered

Analyzing and did data exchange from source system and verifying that it is reconciling through all the hops using data mapping and data modelling techniques

Created visual representation of Test Cases withing two area of “Continuous Monitoring Dashboard which are “N-Tier” and QlikView” using Microsoft Word, Excel,Power point and Balsamiq

Planned and coordinated the projects adhering to PMO standards

Technical Skills: HP Quality Center, Jira, MS Word, Excel, Agile, UAT, QA, Share point, SQL, Data Mapping, Data Modelling

Bank of New York Mellon - New York, NY - Apr2015 – Sep 2016

Senior Business Analyst/ Junior Scrum Master

Worked on Corporate Trust project involving automation of legacy DOS System using Jira into DSO Deal Orchestration which has following initiatives - Deal initiation, Deal Onboarding, Deal Acceptance, Account Set up, Know Your Customer (KYC) and Deal Pipeline Management for all deal parties

Deal Orchestration down streams – Cash and Asset, Picklist, Post Mandate Data Collection, Contact Information Manager, ACS, Generic Work Flow, Entitlements, Task Box Enhancements, Credit Risk and Rules SLA

Using Agile Methodology project involved Sprint planning, Backlog grooming, Sprint review, Sprint stand up and Sprint retrospective on a daily basis.

Authored user stories in Jira, converting big ideas into EPIC and individual stories thereafter involving the Development,QA team and Data Modelling teams to eventually make them understand the story from a technical prospective

Used Balsamiq to create wireframes, mockups and prototypes to explain user stories to different team members

Worked in Digital Environment, SIT (QA) Environment and Development Environment – BPM and also created Use case Diagrams in Visio

Regularly worked on Data Issues from the client perspective and converting them into Data Mapping and Data Validations using SQL.

Conducted Demos and UAT along with the Technical Team for each updates and Release for the Product Team

Identified financial Risks and Dependencies Initiated, planned, executed, controlled, monitored and closed the project

Managed products through their full life cycle including intiation, planning, discovery, design, development, testing and post implementation phases

Faciliated communication between cross functional teams and stakeholders on product requirement, scope, project timeline and resources need for the strategic intiatives

Planned and defined scope, activity planning, development schedules, time and cost estimating, budgets and schedules

Leveraged skills from coaching, facilitation, conflict resolution to serve the team

Optimized and improved process and overall approach where required

Worked in various Project Management areas – Scope Management, Integration Management, Cost Management, Quality Management, Human Resouces Management and Risk Management

Technical Skills: Scrum Master, Jira, Agile, Excel, Visio, Share point, SQL, Project Management, HP Quality Center, Word, Balsamiq, Data Modelling, Data Integration, Scrum,Kanban,Change control

BMW Auto/Express Scripts

Business Anayst/Business System Analyst – July 2013 – Dec 2014

Nationwide Insurance

Business System Analyst – July 2012 – Jun 2013

Starwood Hotels

Business Analyst – May 2011 – Apr 2012

Illinois Mutual Insurance

Business Analyst – Jun 2010 – May 2011

Hawaiin Airlines

Business Analyst – May 2009 – May 2010

EDUCATION:

Bachelor of Science in International Business May 2010 Kean University Union, NJ

Affiliated with IIBA – Undertaken BABOK training,

Member of PMI – Working towards PMP Certification/Accredited Certified ScrumMaster

Certified SAFE Scrum Master (CSM,SSM)

Completed the SAFe POPM Product Owner/Product Manager course and working on getting Certified

Contact this candidate