SHERYL NEWTON

781-***-**** * adj4f1@r.postjobfree.com * Mansfield, MA 02048

PROFESSIONAL SUMMARY & CORE COMPETENCIES

Highly organized, resourceful, and accomplished Client Success & Account Manager with 4+ years’ experience ensuring strong performance outcomes, retention, and client satisfaction. Motivated leader with strong organizational, people leadership, and risk mitigation abilities in an increasingly complex healthcare/ medical billing environment. s Client Success & Account Management

s Internal/ External Customer Service

s Revenue Cycle Management/ Medical Billing

s Stakeholder Relations & Consensus-Building

s Compliance & Risk Assessment

s Claim Denial Management & Resolution

NOTABLE CAREER HIGHLIGHTS

s 100th percentile performance companywide against customer retention and “winning back” at-risk client accounts. s Qualified for performance-based bonus incentives in 2/2 available quarters with MTBC. s Significantly increased client satisfaction across managed accounts. PROFESSIONAL EXPERIENCE

MTBC, (formerly Formativ Health/ Etransmedia) Somerset, NJ Oct 2014 – Oct 2020 Publicly traded Healthcare IT company and business services company providing a full suite of services to healthcare providers and hospitals throughout the US.

Account/ Client Success Manager Sept 2018 – Oct 2020 s Lead client relationships across large-scale hospital and health/wellness franchises nationwide comprising $1M+ book of business.

s Nurture and maintain business relationships with existing clients through large-scale corporate transformation and rebranding, supporting clients throughout transition periods; employ creative problem-solving and demonstrate exceptional commitment to meeting client needs, successfully retaining and winning back “at risk” accounts. s Continually monitor account health against targets, communicating clear priority over customer relationships, mitigating risks early and seeking avenues to add value where possible. s Routinely and reliably check in with each individual client, solidifying relationships through continued display of availability, priority, concern with pain points, and resolve to provide solutions where necessary. s Proactively manage revenue cycles, guiding offshore teams to efficient, accurate application of steps around claim denials, delivering maximum client value.

s Enable visibility and transparency over client results, presenting statistical data and performance trending, substantiating past promises and justifying value gains to retain at-risk accounts through transition periods. s Serve as key client contact, liaising between internal teams and client accounts to ensure effective cross-functional partnership and continued client relationship priority. s Received performance bonus in 2/2 available quarters (2020) based on recorded percentage of claims denials. s Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

s Review and study reports regularly, isolating areas for improvement whenever possible. Operations Supervisor Oct 2014 – Sept 2018

s Accepted promotion to Client Success division based on strong customer relationship outcomes. s Consulted with customers to understand and quickly resolve key challenges, maintaining consistently high customer satisfaction levels.

s Monitored and directed workflow of skilled teams in fast-paced, dynamic, and quickly evolving environments to ensure high-quality performance.

s Organized weekly schedules and daily project assignments to achieve prompt, accurate completion of Accounts Receivable/AR- related tasks.

EDUCATION

Fitchburg State College, Fitchburg, MA

Coursework toward Bachelor of Science in Psychology

*Specialization in Industrial-Organizational Psychology