CURRICULUM VITAE

Solai Raj

P O Box- ******

Doha, Qatar

+974-********

adj4cf@r.postjobfree.com

adj4cf@r.postjobfree.com

CAREER OBJECTIVE

Seeking an opportunity for professional growth and increasing responsibilities in your organization where individual skill and team spirits is recognized and rewarded. Considerably good communication skills, with the ability to deal effectively with difficult situations and customers. Dependable Self-motivated, and willing to take initiatives.

WORK EXPERIENCE

Cabin Appearance Senior Supervisor January 08, 2017- Present Qatar Airways, Doha Qatar

JOB PURPOSE:

Maintaining the aircraft Cabin Appearance to the highest standard of Quality and cleanliness to promote the Qatar Airways 5star image.

Duties and Responsibilities

To assist the cabin appearance inspector to ensure all aircraft cleanliness standards and requirements are met as per company laid down procedures.

To assist the inspector in chalking out the cleaning schedules in liaising with planning and to Initiate Interior/exterior cleaning of aircraft

To assist in checking and maintain logs regarding equipment’s and also to ensure their serviceability.

Spot check the Interior /Exterior cleaning standards.

To adhere to the highest laid down safety and health regulations as stipulated in the HSE Manuals at all times especially during the course of the work.

In liaison with the inspector to conduct regular audits to ascertain if any loop holes by way of Non- adherence to the safety, security and appearance of the aircraft is not compromised within any circumstances.

Audit as per cleaning schedules of aircraft interior/exterior is carried out as per the laid down Company standards and procedures.

Ensure, appearances of interior/exterior is kept and maintained in the highest standards.

All aircraft interior /exterior staff is properly trained and proper equipment and tools are available to carry out the jobs as per standards on time every time as per the cleanliness standards set by QR are maintained all across the fleet

Undertaking such other duties as may be reasonably directed by the Cabin Appearance Inspector. Housekeeping Supervisor September 2013 to December 2016 Al Raha Beach resort (ABU DHABI-UAE)

Assign workers their duties and inspect work for conformance to prescribed standard of cleanliness.

Investigates complaints regarding housekeeping service and equipment and takes corrective action.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Coordinates works activities among the department.

Conduct orientation training and in-service training to explain policies, work procedures and to demonstrate use and maintenance of equipment.

Inventories stock to ensure adequate supplies.

Housekeeping Supervisor April 2010 to August 2013

Trident Hotel (DUBAI-UAE)

Job Purposes:

Assist the Housekeeping Manager in the smooth running of the department .Ensure the delivery Starwood Standard and the achievement of the Starwood business objectives. Key Accountabilities:

Assist in the daily running of the housekeeping department, leading and motivating the team members to ensure that the rooms are cleaned to Starwood Standard.

Ensure work inspected on completion meets departmental brand standards.

Ensure all products and equipment are maintained, used and stored correctly to assist in the control of housekeeping costs.

Ensure all the team understand and are working to all health & safety, fire and security policies.

Live and communicate the Good night Guarantee; ensuring guest complaints are dealt with and recorded according to the hotel standard.

Assist in the recruitment, training and development of all team members including the inductions for new starter.

Establish productive working relationship with colleagues at all level.

Be prepared to work different shifts as determined by occupancy levels of the business and as requested by your line manager.

Plan the Rota’s according to occupancy to ensure maximum efficiency level of the business.

Monitor laundry, maintaining adequate stock levels and controls to ensure cost per sleeper is kept within the budget guidelines.

Monitor the deep cleaning schedule within the hotel to maintain standards and maintain costs.

Undertake any additional duties as requested by the Housekeeping Manager. Housekeeping Room Attendant August 2006 to April 2010 Le Meridian Al Alaqh Beach Resort (DUBAI-UAE)

Job Purposes:

To carry out all cleaning duties ensure guest are made comfortable and welcome as possible. Key Accountabilities:

Clean and service all the rooms to the Starwood quality standard.

Communicate with guest in a friendly manner and when appropriate.

Ensure public areas are keep to the Starwood quality standard.

Keep all trolley and linen room well stock for the next session.

Ensure linen is receive, checked and discrepancy identified and reported.

Report any maintenance requirements to the appropriate person.

Ensure guest personal property is dealt with in line Starwood procedure.

Live and communicate the Good night Guarantee; ensuring guest complaints are dealt with and recorded according to the hotel standard.

Ensure all the team understand and are working to all health & safety, fire and security policies.

Handle and store all chemicals with COSHH regulation.

Assist and support the development of new team members through on job training.

Ensure maximum efficiency through teamwork is achieved at all times.

Perform any additional duties as required by the Housekeeping Manager, Housekeeping Team leader or other manager from other department

House Keeping Room Attendant

GRT Grand Days (INDIA) March 2002 to June 2006

Job Purposes:

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Key Accountabilities:

Cleaning of the guest rooms to standard as assigned

Performing very physical labor

Answering guest requests products and equipment

Providing excellent customer service as per the standards of the Hotel

Courteously and promptly responds to guest room requests

Investigates all guest inquiries in a timely fashion to provide the highest possible service

Moves heavy objects as requested

Performs side duties as required.

Works closely with other departments to achieve maximum guest satisfaction

Maintains a clean, safe, hazard-free work environment at all times

Understands the emergency procedures for the entire Hotel.

Answering guest requests when necessary

Professional Qualification and Seminar/Training Attend Diploma Course in Computer:

Basic, Windows, MS-Office, MS-word, MS-Excel, MS-PowerPoint

Application from Cyber zone in 2006

Worked on IDS and Opera PMS (version 5)

Educational Qualification

Graduation: B.A. in 1998-2001 Madurai Kamaraj University, Tamilnadu (India)

I.S.C : XII in 1997 from S.A.N Hr.Sec.School,Tamilnadu (India) Seminar/Training Attend

Undertaking the Housekeeping Manager Development Plan given by Starwood Hotels LLC.

Fire Training (Conducted by Starwood Hotels LLC.)

First Training (Conducted by Starwood Hotels LLC.) PERSONAL PROFILE

Date of Birth : 05th Feb 1980

Nationality : Indian

Marital Status : Married

Passport No. : E7594415

Languages Known: English, Hindi, and Tamil.

Contact this candidate