Samentha McPherson

E-MAIL: adj47a@r.postjobfree.com CELL: +276********

PROFESSIONAL PROFILE

I am an Innovative professional with proven ability to identify, analyze and resolve problems to increase productivity of departmental functions, through expertise in administration and services. The experience and education I have obtained in my previous jobs also enables me and places me at a position of advantage in handling various jobs.

I believe that my dependability, resilience, agility, results oriented performance and openness to change are in line with current needs and enable my performance.

I trust that my accomplishments to date will illustrate the value and vision that I can bring to an organization.

OBJECTIVE

Currently looking for a challenging position, one which will make best use of existing skills and experience while enabling further personal and professional development.

EDUCATION AND QUALIFICATIONS

Martin Oosthuizen High School – 2007

English

Afrikaans

Biology

Business Economics

Computer Typing

Home Economics

Certificate Marketing Management – FET Urban College (Kimberley)

Certificate Hospitality Management – FET Rural College (De Aar)

CAREER SUMMARY

June 2018 - November 2019: Orange Toyota

Service Adviser / Parts administrator

Match and process supplier invoices

Greeting customers and directing them to available mechanics.

Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

Managing and overseeing the dealership's workflow and schedule.

Calling customers to advise them about service changes or car pick-up times.

Maintaining positive customer relationships to ensure repeat business.

Ensuring all details on services rendered and costs are related to customers and processing their payments.

September 2013 – June 2018: Mercedes Benz t/a John Williams Motors

Service Receptionist

Serves visitors by greeting, welcoming, and directing them appropriately.

Notifies company personnel of visitor arrival.

Maintains security and telecommunications system.

Informs visitors by answering or referring inquiries.

Directs visitors by maintaining employee and department directories.

Maintains security by following procedures, monitoring logbook, and issuing visitor badges.

Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.

Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Contributes to team effort by accomplishing related results as needed

February 2012 – June 2013: Ilanga Estate

Receptionist / Banqueting Assistant

Ensuring that every guest receives a warm greeting upon arrival

Delivering the highest standards in conference and banqueting service

Exercising an eye for detail, consistently delivering service with a sense of pride, purpose and precision

Ensuring correct set up of function rooms and public areas maintaining the highest standards

Service of food and beverage items during each event

Anticipating guests needs, responding promptly, creating solutions to any issues that may arise

Maintain a harmonious relationship with other staff members

REFERENCES

Orange Toyota

Jonathan Stephenson

Dealer Principle

051-***-****

Mercedes Benz t/a John Williams

Ronald Ramsomaar

Service Manager

051-***-****

Ilanga Estate

Madelein Mulder

Operations Manager

071-***-****

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