Pamela Anne Kitchen

P.O. Box ****

Garner, NC ***29

Cell: 919-***-****

adj464@r.postjobfree.com

Objective: I am interested in finding an Information Technology, Administrative, or Customer Service position that is related to my education and experience.

Computer and Business Skills:

●Microsoft Office (Access, Excel, PowerPoint, and Word)

●Typing Speed: 50 WPM

●Administrative Assistant

●Customer Service

●Front Desk/Receptionist

●Alpha/Numeric Data Entry

●Insurance

●Human Resources

●Technical Support

●Technical Writing

●Software Testing

Education:

Associate’s Degree in Microcomputer Systems Technology

Wake Technical Community College

President's List Student

Degree Received: 1996

High School Diploma

Garner High School

Diploma Received: 1991

Professional Work Experience:

July 2017 - January 2018

Policy Analyst

North Carolina Farm Bureau

Responsible for processing, analyzing, and expediting new business policies, rewrite policies, and policy changes. Contacted NC Farm Bureau insurance agents for missing information on policies and policy changes by e-mail and phone.

January 2017-April 2017

Receptionist/Client Services Professional (Tax Season Temporary Contract)

H&R Block

Responsible for answering multi-line phone and greeting walk-ins, managing the calendar of fourteen tax professionals using Appointment Manager software, providing administrative support to tax professionals such as making appointments, rescheduling appointments, cancelling appointments, making appointment reminder calls, taking messages, filing, copying, making telemarketing calls using Connect software,suggesting products and services to clients, processing cash, check, credit card and debit card payments, closing out the cash register at end of day, running end of day reports from BlockPay software, making collection calls to customers on the COD and Hold Reports, and making daily bank deposits.

June 2011-September 2013

Amusements Office Assistant IV

North Carolina Dept. of Labor

Responsible for the processing of all amusement ride location notices for the state of N.C., as well as data collection forms, insurance, penalties, and inspector mileage, daily correspondence with Budget regarding location notice payments, collecting and entering inspection reports into MS Access database, corresponding w/ programmer about Access system changes, generating monthly reports for management, scanning inspection reports and linking them to MS Access database, answering elevator and amusement phone calls, attended E-Procurement class, and other administrative duties as assigned.

April 2010-May 2011

Indexer/ Deputy Register of Deeds (Long Term Temporary)

Wake County Register of Deeds

Responsible for data entry (indexing) of various document types into Express system, asking questions when unusual documents come through Express, taking notes on how different document types are indexed, looking up examples of document types in the Books! system, and assisting with the Redaction Project using the Books! system.

January 2007- January 2010

Document Processor

Stock Building Supply - Accounts Payable

Data entry of supplier bills, orders, and faxed documents, cross-trained on check processing and UPS shipping, scanning, mail sorting, new employee training, and assisting team leads with MS Excel documents.

December 2005-October 2006

Secretary

Wake Technical Community College - Continuing Education

Processing pay contracts for monthly Continuing Education instructors for Fire Services and CPR Services, entering contracts in IIPS and Colleague systems, preparing payroll at the end of each month, making files for all pay contracts, keeping pay contract files in audit order, submitting tuition to cashier for receipts, submitting enrollment reports and grades to Continuing Education Registrar, answering phone calls for CPR class inquiries, printing and mailing end of class certificates, and other general administrative duties.

January 2005-November 2005

Office Assistant II

Wake Technical Community College - Individualized Learning Center

Administering front desk at ILC by answering phones, assisting students and walk-ins with inquiries, providing administrative support to the Basic Skills Center Coordinator by providing customer service to callers interested in the program, designing and maintaining Excel spreadsheets to track attendance and attendance trends, designing and maintaining Access databases to track student transfer information, maintaining Basic Skills manual filing systems, designing and maintaining a spreadsheet for the processing of Basic Skills Underage Student paperwork, processing and printing weekly referrals for Computer Center and maintaining manual filing system for Computer Center referrals, typing and mailing letters for students in Basic Skills, providing general office support to entire Learning Center and Learning Center Department Head, communicating with all levels of management, faculty, and staff at Wake Tech, acting as co-chair of the ILC Marketing Committee which includes the arrangement of meetings and making presentations to the ILC faculty and staff, and cross-trained as Writing Center Office Assistant.

April 2004-October 2004

Loan Origination Specialist

College Foundation of North Carolina

Processed federal college loans using AS/400 computer system, performed frequent phone contact with schools and students regarding information on their application(s), data entry of applications into AS/400 system, performed detailed review of loans in system before approval/denial, interpreting credit reports, served as back-up to customer service representatives, trained on all loan programs that the foundation administered, assisted potential loan customers in person when they visited the office, and assisted callers with website questions.

May 2003 - March 2004

Office Assistant II

Wake Technical Community College

Administered front desk at ILC, answered phones, assisted students with inquiries, provided administrative support to the Basic Skills Center including answering phones and customer service to callers interested in the GED program, designed and maintained Excel spreadsheets to track attendance, designed and maintained Access databases to track student information, maintained manual filing systems, designed Excel reports for the end of each semester, reconciled attendance rosters, completed and processed paperwork specific to the Learning Center, ordered supplies, typed and mailed letters for students in Basic Skills, provided general office support to entire Learning Center and Learning Center Director, communicated with all levels of management, faculty, and staff at Wake Tech. (First three months of employment contracted through Quality Staffing Services.)

July 2000-April 2002

Research and Test Analyst

Occidental Fire and Casualty Company

Tested software modifications/upgrades for existing policy processing system, documented all testing activity in MS Access database, worked with programmers and end-users during testing processes, designed and maintained two multi-user Access databases for Production Support Tracking and Project Tracking, administered user security for policy processing system and MS access databases. Team leader for RBU 7.0 Upgrade project, lead the department in the analysis and eventual purchase of the automated testing tool: TestBench, assisted with change management processes, assisted in the training of end-users during software upgrade, performed production support activities by department procedures, and answered help desk calls regarding the policy processing production system.

June 1999-June 2000

Application Product Specialist

Medic Computer Systems

Provided help-desk support for Doctor’s Office and Hospital Practice Management software (+Medic) and hardware via telephone and modem, assisted end-users with questions and problems about their system, assisted end-users with loading new software and patches, performed software conversions, transferred calls to other areas when needed, and trained on updates of the software/hardware as they were released.

August 1997-May 1999

Human Resources Records Administrator

American Kennel Club

Designed and maintained an Access database for all personnel status changes, data entry of all status changes, processed paperwork for all status changes, main liaison between HR and Payroll, ensured all status changes were sent to Payroll before weekly deadlines, prepared weekly and monthly reports, interacted with all levels of management regarding HR issues, took phone calls and walk-in questions from employees regarding status changes and benefits questions, provided administrative support to the HR Director and Vice President, assisted in the analysis and purchase of the Ceridian 500 Integrated HR/Payroll system, designed management reports from the MS Access personnel database and Ceridian 500, entered weekly status changes into Ceridian 500, wrote articles and took photos for the employee newsletter, “Scribbles and Bits”, maintained all paper personnel files for exempt and

non-exempt employees, attended HR Law seminar, and other administrative duties as assigned.

References are available upon request.

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